Moon Palace The Grand Cancun All Inclusive

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Private beach, white sand, free beach cabanas, sun-loungers
Private beach, white sand, free beach cabanas, sun-loungers
Private beach, white sand, free beach cabanas, sun-loungers
9 outdoor pools, pool umbrellas, pool loungers

Overview of Moon Palace The Grand Cancun All Inclusive

VIP Access

Moon Palace The Grand Cancun All Inclusive

5.0 star property

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Explore the area

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive
  • Popular LocationAquaworld24 min drive
  • Popular LocationLa Isla Shopping Mall26 min drive
  • Popular LocationTortuga Beach40 min drive

Choose dates to view prices

About this area

Cancun

Located in Cancun, Moon Palace The Grand Cancun All Inclusive is on a private beach. The area's natural beauty can be seen at Delfines Beach and Puerto Morelos Beach, while Cancún Underwater Museum (Punta Nizuc) and Tequila Museum are cultural highlights. Travelling with kids? Consider Ventura Park Cancun, or check out an event or a game at Andres Quintana Roo Stadium.

What's nearby

  • Xoximilco - 12 min drive
  • Ventura Park Cancun - 14 min drive
  • Aquaworld - 24 min drive
  • La Isla Shopping Mall - 26 min drive
  • Tortuga Beach - 40 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • Restaurants on site
  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine

About this property

Moon Palace The Grand Cancun All Inclusive

Upscale property on the beach, with 9 outdoor swimming pools
Spend the day relaxing at Moon Palace The Grand Cancun All Inclusive's private white sand beach or practising your swing at the on-site golf course. Then enjoy a meal at one of the property's 11 restaurants. All 1304 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Furnished balconies and MP3 docking stations are standard, as are Smart TVs with cable channels.
Moon Palace The Grand Cancun All Inclusive offers 1304 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM–noon
  • 11 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 27 holes of golf
  • 9 outdoor pools
  • 4 outdoor tennis courts
  • Aerobics classes
  • Air hockey
  • Arcade/games room
  • Basketball
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free water park access
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Spa services
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station
  • Conference space (32630 square feet)
  • Meeting rooms - 10

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina on site
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Handrails in hallways
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Separate bath and shower
  • Towels

Entertainment

  • 42-inch smart TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun
Moon Palace The Grand – Cancun
The Grand at Moon Palace All Inclusive
Moon Palace The Grand Cancun All Inclusive Cancun

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 601 out of 935 reviews
5 - Excellent 64%
Rating 4 - Good. 170 out of 935 reviews
4 - Good 18%
Rating 3 - Okay. 75 out of 935 reviews
3 - Okay 8%
Rating 2 - Poor. 36 out of 935 reviews
2 - Poor 4%
Rating 1 - Terrible. 53 out of 935 reviews
1 - Terrible 6%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best resorts I've ever visited! The choice of food (all of which are absolutely delicious) is unreal, we spent a week here and ate somewhere different for every meal (except for breakfast) and still had so many more we could have visited. It's a 10/10 for the food alone. On top of that, there are so many pools all of which were nice and had enough sunbeds for everyone to enjoy and a different bar/food to explore. The beach was also beautiful but the water was dirty as expected. It was just amazing and perfect for relaxation with someone on hand to serve you drinks or food by the pool at all times. The waterpark was small but fun. The room is fantastic - spirits, snacks and soft drinks all refilled everyday for free. Hot tub in the room is just incredible. We had some issues where our room wasn't cleaned for a couple of days and when we called it took a while for it to get sorted, but that was fixed quickly - staff are very nice and helpful and doesn't feel like they are just pushing for tips. All in all, I highly highly recommend this resort and I would do the 10 hour flight again just to come back!
Stayed 6 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Amazing staff. Wonderful diverse food. Truly an amazing time. Worth the money you spend.
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place excellent service
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities for children, room Was great. Def some gals in service especially when Children are dinning.
Stayed 4 nights in Apr 2022

1/5 Terrible

Travelled with family
Disliked: Staff & service, property conditions & facilities
anybody who has classic beach swimming idea. FORGET IT.
Stayed 7 nights in Apr 2022