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Moon Palace The Grand Cancun - All Inclusive

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Private beach, white sand, free beach cabanas, sun-loungers
Private beach, white sand, free beach cabanas, sun-loungers
Private beach, white sand, free beach cabanas, sun-loungers
9 outdoor pools, pool umbrellas, pool loungers

Overview of Moon Palace The Grand Cancun - All Inclusive

VIP Access

Moon Palace The Grand Cancun - All Inclusive

5.0 star property

4.3/5 Excellent

Top rated for cleanliness (4.6/5)

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • All-inclusive
Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Explore the area

  • Popular LocationXoximilco10 min drive
  • Popular LocationVentura Park Cancun14 min drive
  • Popular LocationCancun Country Club14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

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Grand Swim Up Suite

  • 79 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Grand Deluxe Suite Garden View

  • 77 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Grand Family Deluxe

  • 154 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Presidential Suite

  • 232 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Grand Honeymoon Suite

  • 77 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Grand Governor Suite

  • 151 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

About this area

Cancun

Located in Cancun, Moon Palace The Grand Cancun - All Inclusive is on a private beach. The area's natural beauty can be seen at Costa Occidental de Isla Mujeres National Park and Playa Coral, while Tequila Museum and Teatro de Cancún are cultural highlights. Travelling with kids? Consider Xoximilco, or check out an event or a game at Andres Quintana Roo Stadium.

What's nearby

  • Xoximilco - 10 min drive
  • Ventura Park Cancun - 14 min drive
  • Cancun Country Club - 14 min drive
  • El Rey Ruins - 22 min drive
  • Petempich Bay - 54 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

About this property

Moon Palace The Grand Cancun - All Inclusive

Upscale aparthotel on the beach, with 9 outdoor swimming pools

Property Location
With a stay at The Grand at Moon Palace - All Inclusive in Cancun, you'll be on the beach, and 12.2 mi (19.6 km) from Delfines Beach and 8 mi (12.8 km) from Ventura Park Cancun. This 5-star hotel is 13.5 mi (21.7 km) from El Rey Ruins and 14.6 mi (23.4 km) from Aquaworld.

Rooms
Make yourself at home in one of the 1316 air-conditioned rooms featuring MP3 docking stations and free minibar items. Rooms have private furnished balconies. 42-inch Smart televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Amenities
Practice your swing on the golf course or dip into one of the 7 outdoor swimming pools. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the hotel's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the poolside bar or one of 6 bars/lounges, or 4 swim-up bars.


Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This hotel has facilities measuring 32630 square feet (3031 square meters), including conference space. Free valet parking is available onsite.
Moon Palace The Grand Cancun - All Inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

All-inclusive details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Beach

  • Private beach
  • Free beach cabanas
  • Free beach club on site
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 9 outdoor pools
  • Umbrellas
  • Sunloungers
  • Indoor private hot tub
  • Private hot tub
  • Massages
  • Spa services
  • Aromatherapy
  • Reflexology
  • Manicures and pedicures
  • Sports massages
  • Body wraps
  • Hydrotherapy
  • Body scrubs
  • Facials
  • Deep-tissue massages
  • Hot stone massages

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Free valet parking on site

Family friendly

  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground
  • Children's toys
  • Trampoline

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Food and drink

  • Espresso maker

Dining

  • Free full breakfast
  • 11 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Separate bath and shower
  • Rainfall shower head
  • Jetted bath
  • Slippers
  • Toilet paper
  • Free toiletries
  • Toothbrush and toothpaste (on request)
  • Hairdryer
  • Towels provided
  • Dressing gowns

Entertainment

  • 42-inch smart TV with cable service
  • Evening entertainment
  • Air hockey
  • Games room
  • MP3 docking station

Outdoor areas

  • Furnished balcony
  • Rooftop terrace
  • Terrace
  • Garden
  • Outdoor furniture

Laundry

  • Dry cleaning/laundry service

Work spaces

  • 10 meeting rooms
  • Computer station
  • Desk
  • Conference space (32630 square feet)

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Laptop-compatible safe
  • 24-hour front desk
  • On-site shopping

Things to do

  • 27 holes of golf
  • Fitness centre
  • 4 outdoor tennis courts
  • Waterslide
  • Nightclub
  • Lazy river
  • Free water park access
  • Bowling on site
  • Pilates classes on site
  • Golf course on site
  • Yoga classes on site
  • Aerobics classes on site
  • Ecotours on site
  • Basketball on site
  • Marina on site
  • Hiking/biking trails on site
  • Mini golf on site

Safety features

  • Carbon monoxide detector
  • Security system
  • Smoke detector
  • Window guards

General

  • 1304 rooms
  • 3 floors
  • 9 buildings
  • Built in 2017
  • Art Deco architecture

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Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
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Frequently asked questions

Does Moon Palace The Grand Cancun - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at ?

As of 27 Sept 2022, prices found for a 1-night stay for 2 adults at on 28 Sept 2022 start from €614.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace The Grand Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace The Grand Cancun - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All Inclusive?

Check-in is from 3 PM - midnight.

What time is check-out at Moon Palace The Grand Cancun - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All Inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All Inclusive located?

This Cancun aparthotel is on the beach, 0.4 mi (0.6 km) from Costa Occidental de Isla Mujeres National Park, and within 6 mi (10 km) of Cancun Country Club and Xoximilco. Playa Coral and Petempich Bay are also within 9 miles (15 km).