Riu Cancun All Inclusive

Photo gallery for Riu Cancun All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach towels
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers

Overview of Riu Cancun All Inclusive

Riu Cancun All Inclusive

3.5 star property

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Blvd. Kukulcan Km 8.5, Manzana 50, Lote 5, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationCancun Convention Center8 min walk
  • Popular LocationChac Mool Beach12 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)25 min drive
  • Popular LocationNorte Beach106 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, Riu Cancun All Inclusive is in Zona Hotelera, a neighbourhood in Cancun with good shopping. The area's natural beauty can be seen at Chac Mool Beach and Tortuga Beach, while Aquaworld and Ventura Park Cancun are popular area attractions. Costa Occidental de Isla Mujeres National Park and Xoximilco are also worth visiting. Looking to get your feet wet? Scuba diving and parasailing adventures can be found near the property. Guests love the property's location for the nightlife.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Plaza Caracol Mall - 3 min walk
  • Forum Beach - 7 min walk
  • Cancun Convention Center - 8 min walk
  • Chac Mool Beach - 12 min walk
  • Norte Beach - 106 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • Restaurants on site
  • Miramar
  • La Toscana
  • Kawachi
  • Kulinarium

About this property

Riu Cancun All Inclusive

Beach spa retreat, walking distance from Cancun Convention Center
Catch some rays at the beach or spend the day relaxing at Riu Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 569 rooms feature modern comforts such as flat-screen TVs with satellite channels, along with free WiFi. Balconies, minibars and free bottled water are among the other amenities available to guests.
Riu Cancun All Inclusive offers 569 accommodations with minibars and a safe. Rooms open to balconies. 32-inch Flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Scuba-diving lessons
Snorkelling
Surfing/boogie boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 6 restaurants
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Shopping
  • Snorkelling
  • Hot tub
  • Surfing/boogie boarding
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Free cots/infant beds
  • Corner/local shop
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchairs available on site

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe

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Cancun
Cancun
Zona Hotelera
Zona Hotelera
3 star
3 star
All-inclusive resort
All-inclusive resort
Air conditioned
Air conditioned
Guest rating 3.5+
Guest rating 3.5+
Family-friendly
Family-friendly

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property
Riu Cancun Inclusive Inclusive
Riu Cancun All Inclusive Cancun
Riu Cancun All Inclusive All-inclusive property
Riu Cancun All Inclusive All-inclusive property Cancun

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 1301 out of 2764 reviews
5 - Excellent 47%
Rating 4 - Good. 685 out of 2764 reviews
4 - Good 25%
Rating 3 - Okay. 362 out of 2764 reviews
3 - Okay 13%
Rating 2 - Poor. 204 out of 2764 reviews
2 - Poor 7%
Rating 1 - Terrible. 212 out of 2764 reviews
1 - Terrible 8%

4.2/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

4.1/5

Eco-friendliness
Write a review

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities
Food was very good
Stayed 4 nights in May 2022

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty hallways there were trash and stains on the floor since the first day till last day, 7 nights. Blankets and pillow cases were dirty never changed even if we requested. Toilet not working properly.
Stayed 7 nights in May 2022

1/5 Terrible

Travelled with family
Disliked: Staff & service
worst staff
Stayed 5 nights in May 2022

1/5 Terrible

Disliked: Amenities, property conditions & facilities
As soon as you walk in the lobby it smells like mildew that was my first impression the buffet food was terrible the only thing I liked about it was that the view my location all the drinks are concentrated in taste like medicine
Stayed 3 nights in May 2022

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms have set temperature that cannot be altered. The restroom does not have ventilation so it had a lingering odor. I was exciting to see snorkeling listed as an amenity that comes with the hotel however when we asked about it they said since the beginning of COVID they no longer offer this service but you can purchase a package for other vendors. Only thing I greatly appreciated was how friendly the bartenders and staff was.
Stayed 4 nights in May 2022