Hotel Guide - Nairobi Railway Museum hotels in , .

"“WOW”…where do I begin. The staff was SO kind, played with our children, helpful and accommodating. The food was delicious! It was VERY family friendly! The game drives, watching hippos from the lookout, food, rooms, everything exceeded expectations! The game drives were incredible. We saw the big 5 the first day and learned about the ‘ugly’ five which we also saw! We loved our stay and would very much recommend to anyone considering. I’m glad we picked the Fairmont Masai Mara. It was luxury and safari vibes all in one spot! Thanks for a magical and memorable time!"

"The receptionist was very welcoming and very helpful! I have recently stayed at The Marriott in Amsterdam but Nairobi has exceeded my expectations! Absolutely fantastic! "

"Everything was excellent. they could always increase inside restaurants and offer larger menu, but breakfast was great and it was a very enjoyable staff to work with"

"Let’s start at the roof & work down! Spa: treated myself to a massage (my bags were huge), sauna/steam, manicure & pedicure. The technicians were magnificent! I felt so relaxed & sparkly (nails had GLITTER)! 10/10 The bartenders/wait staff are awesome, talented and professional, I never felt like a solo traveler. The rooftop bar decor was excellent. 10/10 My room was clean and accessible, cleaning lady was patient and kind. I kept forgetting to push DND. 10/10 The front desk accommodated my missed flight, was available for my late night arrival. Security was very helpful and I felt safe traveling, yet nice and always had a smile. 10/10"

"👍👍👍"

"A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi "

"Yes breakfast was ok"

"The rooms were clean and comfortable. The staff was very responsive to requests and the breakfast was delicious with a nice variety of foods to select from. "

"My arrival got off to a complicated start, at reception my reservation and room weren't checked and I was given the key to a budget room, I declined that and was shown another room which was budget with a TV, which I said this isn't the room I've prepaid for, the hotel staff didn't seem to believe I'd booked a executive pool view room until I showed them my booking and receipt that I'd prepaid, I was eventually given the right room with the intervention of a staff member Joyce because I told her I was going to find another hotel and leave she asked if she could sort this out for me and not to leave I agreed and from that was given a great room and with good internet access and an amazing comfortable bed the day after my arrival from then there were no further issues. This hotel has the most amazing staff, friendly, welcoming and efficient and made my stay a pleasure,good facilities and great food and good pool. Downside is there's no kettle in the rooms, I asked but none available which is rare today in most hotels, they will bring you a flask of hot water for a fee but you feel a nuisance always asking for one,so maybe that needs looking at . Anyway a good stay at SNL but I have to thank the staff personally who made it so, Joyce, Kate,Katherine, Regina and Maggie on security you are all in my opinion a credit to this establishment and because of all of you yes I would stay here again, thank you...."