Nairobi Hotel Guide - Nairobi Railway Museum hotels in Nairobi, Kenya.

"Concierge Patrick and Robert were amazing... they ensured we got good rooms and went extra length to make us comfortable.. "

"Very nice hotel and stuff in the Nairobi center, used valet parking, club room, exchange bar and pool, and we got room upgrade!"

"Although the property was undergoing renovations the noise was kept to a minimum and we were situated in the alternate wing across the path from the main building. Key card was deactivated several times as I had placed it by my phone. I had not had this happen in the past. But staff were quick to make it right. They are lovely. "

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"Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa"

"My arrival got off to a complicated start, at reception my reservation and room weren't checked and I was given the key to a budget room, I declined that and was shown another room which was budget with a TV, which I said this isn't the room I've prepaid for, the hotel staff didn't seem to believe I'd booked a executive pool view room until I showed them my booking and receipt that I'd prepaid, I was eventually given the right room with the intervention of a staff member Joyce because I told her I was going to find another hotel and leave she asked if she could sort this out for me and not to leave I agreed and from that was given a great room and with good internet access and an amazing comfortable bed the day after my arrival from then there were no further issues. This hotel has the most amazing staff, friendly, welcoming and efficient and made my stay a pleasure,good facilities and great food and good pool. Downside is there's no kettle in the rooms, I asked but none available which is rare today in most hotels, they will bring you a flask of hot water for a fee but you feel a nuisance always asking for one,so maybe that needs looking at . Anyway a good stay at SNL but I have to thank the staff personally who made it so, Joyce, Kate,Katherine, Regina and Maggie on security you are all in my opinion a credit to this establishment and because of all of you yes I would stay here again, thank you...."

"Josephine and Oscar were standouts. The service was universally professional and warm. Nice job."

"Clean rooms, wonderful staff"

"Excellent staff! "