Desk, laptop workspace, blackout curtains, iron/ironing board
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Reviews of Comfort Inn Naples East I-75

2.5 out of 5
Comfort Inn Naples East I-75
3860 Tollgate Blvd, Naples, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 316 out of 767 reviews" "
Rating 8 - Good. 257 out of 767 reviews" "
Rating 6 - Okay. 110 out of 767 reviews" "
Rating 4 - Poor. 43 out of 767 reviews" "
Rating 2 - Terrible. 41 out of 767 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Ekaterina

Disliked: Property conditions & facilities
Terrible Breakfast.
Stayed 3 nights in Apr 2024

8/10 Good

Richard, Lindenhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Travelled with family, Business traveller
Disliked: Amenities
Price was good, property run down, needs attention
Stayed 2 nights in Apr 2024

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Breakfast was okay. One elevator out of order the entire time I was here - luckily I was on the first floor.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Service and room great..
Stayed 1 night in Apr 2024

10/10 Excellent

Rupender

Liked: Cleanliness, staff & service
Good value
Stayed 1 night in Apr 2024

10/10 Excellent

Rupender

Liked: Cleanliness, staff & service
Great value
Stayed 1 night in Apr 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no hot water, no water pressure and the TV didn’t work. The entrance was not the standard of other Choice hotels. It was the level or standard of a Motel 6. It was so bad I almost left but I was tired from driving. I certainly believe I should be reimbursed for the issues that I endured. At lease half if not the whole amount.
Stayed 1 night in Apr 2024

10/10 Excellent

Elda

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Apr 2024

10/10 Excellent

Sou

Travelled with family
We like everything about staying.
Stayed 7 nights in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Andrew

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
Lobby was far and unwelcoming
Stayed 2 nights in Apr 2024

2/10 Terrible

Joseph

Stayed 1 night in Apr 2024

8/10 Good

Chris

Travelled with family
Rooms were clean. Front desk was helpful, and the breakfast staff were friendly and kind! The pool was a good feature but does have limited hours.
Stayed 3 nights in Mar 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job on keeping the breakfast buffet clean and well-presented, it was truly top-notch! Just a small suggestion, maybe consider moving the scent diffuser slightly farther away from the buffet. The rooms were nice and clean too!
Stayed 1 night in Apr 2024

2/10 Terrible

Robert

Disliked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Dennis

Stayed 3 nights in Mar 2024

10/10 Excellent

Lionel, Largo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Very spacious room with all the necessities. Great pool-side bar and food.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
m
Stayed 4 nights in Mar 2024

8/10 Good

Levonnette

Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The carpet is nasty. No detectable bugs.
Stayed 1 night in Mar 2024

10/10 Excellent

Anna

Stayed 1 night in Mar 2024

6/10 Okay

Claudia

Travelled with partner
Liked: Cleanliness
The ladies working serving breakfast did a great job making sure to keep everything in order, cleaning and stacking. The front desk was average. Needed quarters to use the washer and dryer the front desk staff did not have any quarters. They sent me to the near gas station. The suit that I booked has a full kitchen but they didn't provided all kitchenware that a full kitchen needs. The vent hood is working poorly because it didn't clear the air in the kitchen. Housekeeping staff was pleasant and did a great job.
Stayed 5 nights in Mar 2024

10/10 Excellent

Yordanis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Leticia

Travelled with family
The room smell like cigarettes
Stayed 1 night in Mar 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy and staff was wonderful, my only complaint was I had to pay deposit of 100.00 that was not disclosed at time of booking, and the refund of the 100.00 will take several days to be refunded.
Stayed 1 night in Mar 2024

2/10 Terrible

Janice

Travelled with family, Business traveller
We were there to attend a funeral and were assured an early check in. But on arriving we were told that we wouldn’t be able to check in early. We sat in the lobby for more than an hour, checking the desk every 15 min. We met someone from housekeeping that had a list of available rooms and there were many but she couldn’t help us. We finally had to get ready at another venue and were late attending my daughter-in-laws service. Would not recommend this hotel to anyone. Terrible service!
Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Accessible
Stayed 1 night in Mar 2024

10/10 Excellent

Diana Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not have a working shower. Went to take a shower before leaving and it did not work! The hotel did not try to make up for the lack of a shower. Never heard of such a thing.
Stayed 1 night in Mar 2024

2/10 Terrible

Joshua

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool closed at 6? Before sunset? Check in clerk stoned? Pricey rate for subpar service. Will stay elsewhere next time.
Stayed 2 nights in Mar 2024

8/10 Good

Clinton, Kimberly

Great place.
Stayed 7 nights in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with this hotel. Very clean. The room was much bigger than it looks in the pictures. Comfy beds. Quiet. The tiki bar by the pool was excellent. Good food, good drinks, and great staff!
Stayed 2 nights in Mar 2024

6/10 Okay

Deborah

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was very clean and was by the airport but was quiet. The staff at the front desk were playing cards while people were checking in and had no idea of dining except the restaurant right by the Hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, amenities
I enjoyed the rooms, but got a little frustrated when we had to change rooms because i added a day and upset the room i booked wasnt available when i checked in. I am a diamond member and see no difference than if i booked off the internet. The 2nd room had a broken coffee maker and only two workable outlets. When i spoke to the reception area they said theyd let maintenance know. I hope you train your front desk personnel better in other locations. I have another trip coming up next month, hope its an improvement.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurant choices nearby
Stayed 3 nights in Mar 2024

6/10 Okay

Brenda

Liked: Cleanliness, property conditions & facilities
Rooms were spacious & clean & a reasonable price through Expedia. Front desk staff can use a lot more training. I called to see if there was a better price than on Expedia. Man I talked to said they weren't on any booking sites & quoted a price $70 more than Expedia price. Parking directions & directions to our room were awful. Sent us in the complete wrong direction. Doors don't open with room card after a certain time although the sign by the doors state to use your room card after a specific time. Very disorganized & acted like they didn't care. Nice hotel, but uncaring staff.
Stayed 1 night in Mar 2024

10/10 Excellent

cicley, Key West

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Comfort Inn (Feb.28-Mar. 1 '24). The facility was clean, the wifi was fast and easy and the staff were available and accommodating. The room and bathroom were clean (room decor was a little dated and a little small for 4 people ( 2 Queen bed size room) but the bathroom seemed much newer, extra star for that.) Housekeeping was great. The continental breakfast was hot, fresh, delicious, always full with food and the staff keep the area clean throughout. The pool was clean and open till 5 or 6pm and the pool "TIKI" bar was open serving food and drinks till midnight with reasonable prices. With the exception of a few funky smells in the hallways, I haven't a negative thing to say. For a 2.5/3 star hotel the price was right and I would not only stay there again but I would recommend it to others.
Stayed 2 nights in Feb 2024

6/10 Okay

Joe

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The room smelled musty. The restroom would get soaked each time you took a shower due to there being no actual shower tub / water barrier. Overall a below average hotel
Stayed 1 night in Feb 2024

6/10 Okay

Meyer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was expansive and had nice amenities. The TV was in a strange location and far from the bed. The dishwasher was not attached to the counter and tipped out. The outlets were loose and did not hold electrical cords. On Saturday night there was excessively loud and annoying music from the banquet room and I had to complain. There was no carpet outside our room and roller bags were loud when rolling by. We would have rated higher except for the noise on that one night.
Stayed 5 nights in Feb 2024

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and check out, nice room, free breakfast
Stayed 5 nights in Feb 2024

8/10 Good

Bobbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024

10/10 Excellent

Gabrielle

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Donna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The sofa bed was awful and barely useable. No adult could sleep on it and expect to have a restful nights sleep. Someone from your head office should try it out to see how uncomfortable it truly is. This was a room booked for 5 people yet there were only 4 sets of towels in the bathroom. The pool was only open till 6pm. When check-in is at 4pm, this is not a lot of time to use the pool. The Best Western we stayed at the day before had pool hours up to 10pm. We checked in on a Sunday. Only one person was at the desk. Understaffed. Always a line up. I had a question but had to leave with out having it addressed because of the amount of people waiting to be served.
Stayed 1 night in Feb 2024