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Reviews of LaPlaya Beach & Golf Resort - A Noble House Resort

4.5 out of 5
LaPlaya Beach & Golf Resort - A Noble House Resort
9891 Gulf Shore Dr, Naples, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 1000 reviews" "
Rating 8 - Good. 215 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 7 nights in Apr 2024
Response from Carlos Macias, Resort Manager on 29 Apr 2024
Dear Alexa,Perfect is certainly what we are aiming for!Thank you,

8/10 Good

Steve Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort.
Stayed 4 nights in Apr 2024
Response from Carlos Macias, Resort Manager on 29 Apr 2024
Dear Steve,Thank you for choosing LaPlaya!

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Property was not near any places that we could walk to
Stayed 5 nights in Apr 2024
Response from Carlos Macias, Resort Manager on 23 Apr 2024
Dear James,Thank you for sharing your feedback with us!

6/10 Okay

Nataliya

Travelled with family and small children
We were charged for mini bar items that we didn’t touch. Really difficult to reach anyone at the resort over the phone. After I talked to the receptionist, nothing was changed.
Stayed 9 nights in Apr 2024
Response from Carlos Macias, Resort Manager on 23 Apr 2024
Dear Nataliya,Thank you for your candid feedback. I am terry sorry that this is not rectified, we will be doing so right away. An updated folio will be shared after review.

4/10 Poor

brad

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very expensive! Two drinks and tortilla chips were $70. Bread with dinner $11. Bottled water in room $9 each. Not many choices for food and only one restaurant. Staff was very nice, place was clean. Beach was beautiful. Must have a car because nothing walkable near by.
Stayed 4 nights in Apr 2024
Response from Carlos Macias, Resort Manager on 8 Apr 2024
Dear Brad,Thank you for your candid feedback. I am deeply sorry that we did not meet your expectations.We sincerely appreciate your review and will do everything we can to make this right for your next visit.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Baleen was an excellent restaurant. The beach was beautiful and the best sunsets. Spa was wonderful as well. Massage was excellent. I was disappointed that they did not provide water in the rooms complementary. Only other improvement would be when we checked in, the staff should have gone over the resort and what was included/available for use. We had to sort of figure it out.
Stayed 3 nights in Mar 2024
Response from Carlos Macias, Resort Manager on 31 Mar 2024
Dear Melanie,We are so grateful for your candid feedback. We look forward to your return stay!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful beachfront location!
Stayed 5 nights in Mar 2024
Response from Carlos Macias, Resort Manager on 31 Mar 2024
Dear Lisa,Thank you for your wonderful review!

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Top notch facility. Can’t wait to come back!
Stayed 3 nights in Feb 2024
Response from Carlos Macias, Resort Manager on 24 Feb 2024
Dear Charlie,We are elated to read your review! We are proud of our product and service and are too hopeful for a speedy return.

8/10 Good

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property still dealing with construction and cleanup from hurricane, but still very nice. Valet parking is only option and its expensive. Views from ocean view room were perfect. Staff were very pleasant and accommodating. The food at the restaurant was great. We really enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from Carlos Macias, Resort Manager on 22 Jan 2024
Dear Brendan,Thank you for choosing La Playa for your stay! Your candid feedback is appreciated.

8/10 Good

Frederick

Liked: Cleanliness, staff & service, amenities
We knew prior to our booking that they were issues based on residual damage from the hurricane. 2 of those issues was infinite and television service. Also, the fact that the only one elevator was working in the building that we were staying at which caused issues as it had to have to be used by both the staff cleaning rooms and servicing the building and the guests
Stayed 9 nights in Jan 2024
Response from Carlos Macias, Resort Manager on 22 Jan 2024
Dear Fredrick,Thank you for your candid feedback. We are grateful you chose us for your stay in Naples. We look forward to seeing you again after our re opening efforts are completed.

10/10 Excellent

Marvin

Stayed 3 nights in Jan 2024
Response from Carlos Macias, Resort Manager on 22 Jan 2024
Dear Marvin,Thank you for your review!

6/10 Okay

Denise

Travelled with family and small children
Liked: Staff & service
It is very expensive. There are so many additional fees on top of the actual price. The grounds are still not finished. The pool was not what I had expected for the price we paid I felt we were at a motel. Not happy at all.
Stayed 7 nights in Dec 2023
Response from LaPlaya Beach & Golf Resort on 10 Jan 2024
Thank you for your feedback. We apologize for not meeting your expectations regarding pricing and our facilities. We're working to improve our transparency on costs and to complete our grounds enhancement swiftly. Your comments about the pool area are taken seriously, and we will use this feedback for future improvements. We hope to have the opportunity to better serve you in the future and invite you to contact us directly to discuss any further concerns.

10/10 Excellent

Jadranka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Carlos Macias, Resort Manager on 26 Dec 2023
Dear Jadranka,Thank you for the wonderful review and rating!

10/10 Excellent

Delesa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved everything at this resort . It was perfect
Response from Carlos Macias, Resort Manager on 24 Feb 2024
Dear Delesa,Thank you so much for your review!We look forward to seeing you back soon.

6/10 Okay

Thair

Travelled with family
The beach
Stayed 3 nights in Dec 2023
Response from Carlos Macias, Resort Manager on 19 Dec 2023
Dear Thair,Thank you for the review and feedback.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding beach and resort experience
Wonderful and attentive staff. Second to none beach location.
Stayed 4 nights in Dec 2023
Response from Carlos Macias, Resort Manager on 10 Dec 2023
Dear Gary,Thank you so very much for your wonderful feedback!Sincerely,Carlos D. Macias

4/10 Poor

Savitri

Travelled with family
Disliked: Property conditions & facilities
The rooms and showers are very old and dated
Stayed 8 nights in Nov 2023
Response from Carlos Macias, Resort Manager on 10 Dec 2023
Dear Savitri,Thank you for your candid feedback as we position our Resort to make the needed changes.

10/10 Excellent

marcia

Stayed 4 nights in Nov 2023
Response from Carlos Macias, Resort Manager on 21 Dec 2023
Dear Marcia,Thank you for the wonderful review and ranking!

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the staff was amazing! Very attentive and kind. The resort was very well maintained, even with the construction going on. (3 pools/fitness center/rooms) The only negative thing I can comment on are the additional fees. They charge a valet parking fee of $39 per day with a clear sign stating that gratuity is not included. There are no other parking options so you're forced to pay. And the location really does require a car unless you plan on staying and eating at the resort which is costly. In addition, there is a $45 per day resort fee. So with that said, plan on adding another $100, per night, to your stay. I personally would've rather paid it upfront in my nightly rate, somehow it softens the blow at the end of your trip.
Stayed 5 nights in Nov 2023
Response from P. Taylor on 29 Nov 2023
Hello Lisa. Thank you for staying with us. We hope to welcome you back again in the future. Maybe we will have a promotion that can help with the fees.

6/10 Okay

Frank

Travelled with family and small children
Liked: Cleanliness, staff & service
The beach location and views are priceless. The property is still under major construction after getting hit by a hurricane last season so much of the pool area is still not open thus it is not quite at full capacity yet.
Stayed 1 night in Nov 2023
Response from P. Taylor on 29 Nov 2023
Thank you, Frank, for staying with us. we hope to welcome you back once we have completed the construction.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our balcony was spectacular. The room was pleasant and clean. The staff friendly and helpful. We enjoyed our stay very much.
Stayed 2 nights in Nov 2023
Response from Ken on 15 Nov 2023
Good Afternoon,Thank you for recently staying with us at LaPlaya Beach and Golf Resort and providing feedback from your stay. We are truly excited to hear that you had an amazing stay with us and we very much look forward to welcoming you back for a future stay!Wishing you all the best,Ken MinkeDirector of Front Office

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ken on 15 Nov 2023
Good Afternoon,Thank you for recently staying with us at LaPlaya Beach and Golf Resort. We are delighted that you had an amazing stay with us and we hope that we can welcome you back again soon!Wishing you all the best,Ken MinkeDirector of Front Office

8/10 Good

helena

Liked: Cleanliness
Beautiful location. food v expensive and v ordinary. Meal service chaotic. Only one elevator.
Stayed 2 nights in Oct 2023
Response from P. Taylor on 24 Oct 2023
Hello Helena. I hope that you will give us the chance to show you that we are more than just ordinary one day. I hope that you will visit us again in the future,

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Love LaPlaya and this is my third time visiting! I can’t wait to come back! Only thing they need to fix the elevators! One didn’t work and the other one was bumpy and seemed like us was going to break down. Otherwise the place is my favorite
Stayed 2 nights in Oct 2023
Response from P. Taylor on 24 Oct 2023
Thank you, Lori, for your loyalty. We can't wait to host you again in the future.

10/10 Excellent

MARCO, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly.
Stayed 2 nights in Oct 2023
Response from P. Taylor on 16 Oct 2023
Thank you, Marco, for your positive feedback. We hope you welcome you back again in the future!

10/10 Excellent

Dunia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. All staff were very friendly
Stayed 2 nights in Oct 2023
Response from P. Taylor on 11 Oct 2023
Thank you, Dunia, for your positive feedback. We hope to host you again in the future.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Most beautiful hotel right on the most beautiful, clean beach. Close to shopping and restaurants. Staff in all areas were amazing. Rooms were super clean!
Stayed 6 nights in Sep 2023
Response from P. Taylor on 3 Oct 2023
Thank you, Lisa, for your positive review. It was a pleasure hosting you and we hope to welcome you back in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Great view and location. Did not like the ongoing construction noise and issues with elevator operation.
Stayed 4 nights in Sep 2023
Response from P. Taylor on 5 Oct 2023
Thank you for your staying with us at LaPlaya Beach and Gold Resort. We are so happy that you enjoyed our location and your view. We hope that we will be able to host you again once all of the construction has been completed so that you can experience the full beauty of the resort.

10/10 Excellent

Higinio, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable and nice resort . Professional staff.
Stayed 2 nights in Sep 2023
Response from P. Taylor on 5 Oct 2023
Thank you for staying with us at LaPlaya Beach and Golf Resort. We are so happy to hear that you enjoyed your stay with us. We look forward to hosting you again in the future.

10/10 Excellent

Jason

Stayed 7 nights in Sep 2023
Response from P. Taylor on 20 Oct 2023
Thank you, Jason, for your positive feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the hotel and the staff.
My wife and I love the place. This is our 3rd year coming to LaPlaya. They did a great job on the property especially since the hurricane just hit. The staff is always very helpful and friendly. We will be back next year.
Stayed 3 nights in Sep 2023
Response from P. Taylor on 11 Sept 2023
Thank you for the positive feedback. We look forward to hosting you and your wife again next year.

8/10 Good

Paraskevi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is still undergoing restoration following hurricane Ian so the Beach House had construction going on all day. Other than that the stay was wonderful. The food was incredible and the staff was amazing We will definitely be back once they are done w the restoration.
Stayed 5 nights in Aug 2023
Response from P. Taylor on 1 Sept 2023
Thank you for your understanding has we complete our restoration after Hurricane Ian. I am so happy to hear that overall, you had a good experience at LaPlaya. We look forward to welcoming you back when we are back to complete paradise.

8/10 Good

Victor R

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from P. Taylor on 24 Aug 2023
Thank you, Victor, for trusting us with your trip We hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Second time staying here and i love it! One of my favorite hotels. The service was amazing like always! Thank you!
View from the balcony.
Beautiful sandy beach.
Stayed 2 nights in Aug 2023
Response from Carlos Macias, Resort Manager on 15 Aug 2023
WOW! Stunning photos of our beautiful Resort and setting. We are thankful to welcome you back time and time again.

4/10 Poor

Brianba

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Between the construction and staff members who were unwilling to help, I will never go back. The rooms are in poor condition and things are falling apart. The service is very limited overall. The vallet is alway busy.
Stayed 2 nights in Jul 2023
Response from Carlos Macias, Resort Manager on 4 Aug 2023
Dear Brianba,Thank you for your choosing to stay with us. We are saddened to learn about your experience this time. We look forward to welcoming you back when the time is right.

2/10 Terrible

Monika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We UNSUCCESSFULLY tried to cancel with both the hotel and Expedia. Even though we never showed up I kept receiving texts regarding checkout times etc. If they don't even realize there is nobody there during 3 nights, they have bigger problems than their remodeling, which we only found out a couple of days before.
Stayed 3 nights in Jul 2023
Response from Carlos Macias, Resort Manager on 4 Aug 2023
Dear Monika,Thank you for your feedback. We will certainly reach out to our partners at Expedia and our reservations team to ensure your booking is canceled. We are here to help should there be anything further.

4/10 Poor

fernan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Far from expectation
Stayed 2 nights in Jul 2023
Response from Carlos Macias, Resort Manager on 4 Aug 2023
Dear Fernan,Thank you for your candid feedback. We hope to learn more about your stay and wish to welcome you back when the time is right.

8/10 Good

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Check in was easy, 9/10 for cleanliness. Bathroom had done mold and silicone missing/ falling off shower door which kept it from opening.
Stayed 1 night in Jul 2023
Response from Carlos Macias, Resort Manager on 4 Aug 2023
Dear Nicole,Thank you for your choosing to stay with us here in beautiful Naples. We are grateful for your support and will certainly look to welcoming you back when the time is right.

10/10 Excellent

Corina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Everyone was nice. However, the prices on food were a little outrageous in the restaurant.
Stayed 2 nights in Jul 2023
Response from Carlos Macias, Resort Manager on 4 Aug 2023
Dear Corina,Thank you for your review and wonderful feedback!

10/10 Excellent

Tannie, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Staff made us feel welcome , quick service & excellent beach accommodations
Stayed 5 nights in Jul 2023
Response from Carlos Macias, Resort Manager on 4 Aug 2023
Dear Tannie,Thank you for sharing with us! We are happy you enjoyed and found our team to be so welcoming.

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Top notch service, from valet to the front desk. Upgraded without asking. Checkout noon (most places 10-11) View is stunning. Food was great. Drinks were yummy. We will return
Stayed 1 night in Jul 2023
Response from Carlos Macias, Resort Manager on 4 Aug 2023
Dear William, Thank you for your review and feedback!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Carlos Macias, Resort Manager on 4 Aug 2023
Thank you for your review Jason!

2/10 Terrible

Andrea

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My family & I came last wknd, we originally wanted to stay an extra night but didn’t. We decided to come again this weekend to enjoy the beach. As my prev review the main bldg only has 1 elev & not all amenities are open. There’s still 1 pool avail & the bldg & surrounding areas are under construction. Valet, housekeeping & beach staff are top tier. Last wknd my husband forgot his raybans & P in housekeeping recognized him & gave them bk. She had saved them in her cleaning cart & happened to see him while heading to ckout. She deserve major recognition. There’s another gentleman who works there who everytime he’s seen us remembers us & greets us w/ such warmth, I forget his name but he’s a published children author & was gracious enough to give my daughter a copy. Now, on my 2nd day we woke up 2 head 2 the beach & the TV stand had ants. Took pics & video. When I went to the front desk to complain the man was so nonchalant & barely paid attention, he was focused on whatever was on the comp. He offered to send someone to spray pesticide in our room. We still had 1 more night at the hotel, who wants to stay in a fumigated room w/ kids?! Never offered to change us rooms & only offered us a room across the street once my husband mentioned it. We didnt have any1 spray the the room, left it how it was & cleaned ourselves. Were told that there were other rooms w/ ants. If you’re going to spend good money for a wknd stay on the beach, prepare for ants & to clean urself. Disappointing
Stayed 1 night in Jul 2023
Response from Carlos Macias, Resort Manager on 25 Jul 2023
Dear Andrea,Thank you for your review and candid feedback. We are grateful for your trust in us for your stay in beautiful Naples. We will be reviewing your candid feedback to make the necessary adjustments. We look forward to welcoming you back when the time is right and our re opening efforts are complete.

8/10 Good

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service
This was our 2nd or 3rd time coming, originally we came via a recommendation from a friend who had stayed pre hurricane. Our 1st stay during May was actually very pleasant even tho there was much more going on in the back of the main building with construction & pavers, etc. The hotel is still VERY MUCH under construction. The main building is open but all the amenities are not, there’s still only one pool avail. The entire building only has 1 elevator & it’s a game of patience. The staff as in housekeeping, valet & beach staff all extremely pleasant. Front desk are ok, we wanted to add an add’l night to our stay & they insisted they had no rooms but then the gentleman offered me the 1 bdrm suite for nearly 1k a night. Again almost laughable considering I already feel I’m over paying to stay when the rooms are nothing to write home about. There’s no turndown service & the rooms are mediocre at best & not of the rooms in the main building have 2 queens beds so if it’s more than 2 someone’s getting a pullout couch. Maybe the new building once it’s open in 2024 will be another thing but definitely the only thing saving them is the convenience of the beach literally being in their backyard & foot steps away.
Stayed 2 nights in May 2023
Response from Carlos Macias, Resort Manager on 25 Jul 2023
Dear Andrea,Thank you for your review and candid feedback. We are grateful for your trust in us for your stay in beautiful Naples. We will be reviewing your candid feedback to make the necessary adjustments. We look forward to welcoming you back when the time is right and our re opening efforts are complete.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A disappointing 60th bday get away.
Pre hurricane Ian I’m sure this was a beautiful place. Amenities were very limited. Place still not finished fixing things. One pool out of 3 open. Restaurant not total open limited etc. Was very disappointed since we paid very good monies to go and didn’t have option to cancel and go at another time. The staff was awesome. Have stayed at other resort who had lots more to offer for less money.
Stayed 3 nights in Jul 2023
Response from Carlos Macias, Resort Manager on 21 Jul 2023
Dear Guest,Thank you for your candid feedback. We are grateful for your choosing us and sincerely apologize for the shortcomings during your stay.

10/10 Excellent

Maksim

Stayed 2 nights in Jul 2023
Response from Carlos Macias, Resort Manager on 7 Aug 2023
Thank you for the wonderful review and ranking!

10/10 Excellent

Drita, SPRINGFIELD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was still construction work due to hurricane damage
Stayed 4 nights in May 2023
Response from Carlos Macias, Resort Manager on 15 Jul 2023
Dear Drita,Thank you for your review and feedback. We look forward to welcoming you back when the time is right. Sincerely,

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Carlos Macias, Resort Manager on 10 Jul 2023
Dear Katherine,Thank you for your review! Sincerely,

10/10 Excellent

Claudia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The amazing views from the balcony was the highlight of the stay.
Stayed 2 nights in Jun 2023
Response from Carlos Macias, Resort Manager on 10 Jul 2023
Dear Claudia,Thank you for your amazing review highlighting our stunning resort and views.

2/10 Terrible

Neil, Miami

Stayed 1 night in Jul 2023
Response from Carlos Macias, Resort Manager on 4 Aug 2023
Dear Neil,Thank you for your ranking and wish to make the next stay much better.