Property amenity

Reviews of Toyoko Inn Narita Airport Shinkan

3 out of 5
Toyoko Inn Narita Airport Shinkan
560 Tokko, Narita, Chiba

Reviews

8.8

Excellent

Rating 10 - Excellent. 804 out of 1535 reviews" "
Rating 8 - Good. 492 out of 1535 reviews" "
Rating 6 - Okay. 167 out of 1535 reviews" "
Rating 4 - Poor. 45 out of 1535 reviews" "
Rating 2 - Terrible. 27 out of 1535 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

XINWEN

Liked: Staff & service, amenities
A few facilities were not that clean, the breakfast was open on time.
Stayed 1 night in May 2024

8/10 Good

diana

Travelled with family
Was a great overnight stay
Stayed 1 night in May 2024
Response from 東横INN成田空港新館 くちこみ担当 on 13 May 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

6/10 Okay

Janice Rosario Lequigan

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Yoshisada

Stayed 1 night in May 2024
Response from 東横INN成田空港新館 くちこみ担当 on 11 May 2024
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。

6/10 Okay

Nathan

Disliked: Amenities
It is an airport hotel
Stayed 1 night in May 2024
Response from 東横INN成田空港新館 くちこみ担当 on 10 May 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 Excellent

Benyam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and clean!
Stayed 1 night in May 2024
Response from 東横INN成田空港新館 くちこみ担当 on 9 May 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We look forward to seeing you soon on your next visit.

2/10 Terrible

shing

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not upto expectation. Staff don't know i know Japanese and their conversation is very rude.
Stayed 1 night in May 2024
Response from 東横INN成田空港新館 くちこみ担当 on 9 May 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to devote ourselves to work from the customer's perspective in the future so that we will not receive such opinions in the future.I really apologize for this time.We are waiting for the your next visit.

10/10 Excellent

UDAY KIRAN

Liked: Cleanliness, staff & service, amenities
Tohoko Inn has very good shuttle service to Narita. It runs the last bus from Narita Airport to hotel at 00.30 hours. It was a blessing for me. Due to golden week, there was a traffic jam, and thus bus reached Shinjuku 3 hours late. From Nippori, I got the last train at 11;06 and reach NArita air port at 00:10 am. Thanks to their last late night shuttle service, I was able to catch the bus, reached hotel, and took rest. If anyone traveler is coming to stay at a night at Narita and morning to take a flight, I highly recommend Tohoko Inn. Give it a try, and you all will love it.
Stayed 1 night in May 2024
Response from 東横INN成田空港新館 くちこみ担当 on 8 May 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

8/10 Good

Eriko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle bus took us from and the airport and it was very convenient
Stayed 1 night in May 2024
Response from 東横INN成田空港新館 くちこみ担当 on 6 May 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

10/10 Excellent

SCOTT

Good value.
Stayed 1 night in May 2024
Response from 東横INN成田空港新館 くちこみ担当 on 5 May 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Jin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place ,great breakfast
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 4 May 2024
Thank you very much for staying at our hotel the other day.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy shuttle bus from and to airport, good breakfast, very clean, just what I needed!
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 4 May 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We look forward to seeing you soon on your next visit.

6/10 Okay

Mike

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 4 May 2024
この度は当ホテルをご利用いただき誠にありがとうございます。

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Did not have any restaurant nor store Need to get back to Narita Airport for dining
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 4 May 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We apologize that there were a lot of points that could not meet your expectations.

4/10 Poor

Aki

Liked: Cleanliness
The bathroom was very tiny, and I banged into walls although I was an average size of Japanese woman. I felt I could’ve found slightly better place with similar cost. The location was super convenient though.
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 1 May 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.

10/10 Excellent

Jung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from/to airport
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 28 Apr 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to promote better service in the future.We sincerely look forward to your next visit.

8/10 Good

Thinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 28 Apr 2024
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。又、お忙しい中時間を割いてご投稿頂きました事、重ねて御礼申し上げます。ご期待に副えない点が多数ありました事お詫び申し上げます。

10/10 Excellent

Michael E

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 26 Apr 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。

10/10 Excellent

Francine

The hotel shuttle ran constantly between the hotel and Narita Terminals 2/3 & 1. The breakfast was great and the staff was very accommodating. The hotel had do it yourself laundry washers and dryers which came in handy after 10 day’s traveling around Japan.
Stayed 2 nights in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 24 Apr 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Yumie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 23 Apr 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient store at the lobby.
Stayed 1 night in Mar 2024
Response from 東横イン成田空港新館 on 22 Apr 2024
We look forward to seeing you again.

8/10 Good

Maria

Clean
Stayed 1 night in Mar 2024
Response from 東横イン成田空港新館 on 22 Apr 2024
We look forward to seeing you again.

10/10 Excellent

Hien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from 東横イン成田空港新館 on 22 Apr 2024
We look forward to seeing you again.

10/10 Excellent

ARIEL

Stayed 1 night in Apr 2024

8/10 Good

Jessica

Got stuck in Narita en route to Vietnam- great, affordable place to stay especially compared to prices in Tokyo! Breakfast was included
Stayed 1 night in Apr 2024
Response from 東横イン成田空港新館 on 22 Apr 2024
We look forward to seeing you again.

8/10 Good

Kenneth

Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about. Highly recommanded and would like to go back and stay there again.
Stayed 2 nights in Apr 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 21 Apr 2024
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。又、お忙しい中時間を割いてご投稿頂きました事、重ねて御礼申し上げます。いただいたご意見について真摯に受け止め、今後の改善の際の材料とさせていただきます。

8/10 Good

feng

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Mar 2024
Response from 東横INN成田空港新館 くちこみ担当 on 19 Apr 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.I and all staff are looking forward to meeting you again .

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility with great transportation!!
Stayed 6 nights in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 18 Apr 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

6/10 Okay

Adil

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just a hotel you stay at next to the airport, there’s not much in the way of anything convenient around. A bit of cigarette smoke smell in the hallways sometimes, but other than that it was great. Staff are great! Yoda helped me with many things, and she was always happy to answer all my questions. We only spoke English to each other, and we had no issues communicating.
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 15 Apr 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

10/10 Excellent

MARILOU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport and free shuttle.
Stayed 2 nights in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 14 Apr 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We look forward to seeing you soon on your next visit.

4/10 Poor

Tim

Travelled with partner
Liked: Staff & service
Its a cheap place to sleep and thats all. Beds felt like I was sleeping on a plank of wood and everywhere outside the room either amelled like cigarette ash or mold. The hotel has a Lawsons inside and a bus service to airport so it gets props for that.
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 14 Apr 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We will take seriously about your opinion and use it as a material for future improvement.

10/10 Excellent

Yirui

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 14 Apr 2024
先日はご宿泊頂き誠にありがとうございました。より良いご滞在の提供ができるようにいただきましたご意見を元に改善に尽力して参ります。

10/10 Excellent

DUNG THI NGOC

Stayed 1 night in Apr 2024

6/10 Okay

Oswald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a problem across most hotels in Tokyo. The size of the room was too small for 4 people. There was only space for 2 double beds and literally standing room only. Even if we went with seperate rooms for 2 people, I suspect the rooms would have been small. However the cost of the room was accordingly low AUD $98. The remaining aspects were fine. The hotel is clean, staff friendly and free breakfast is good.
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 12 Apr 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We apologize that there were a lot of points that could not meet your expectations.

10/10 Excellent

Kira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, affordable, and clean. The bed was a bit hard but the shuttle and check-in machines made for a really easy transition into Japan. The free breakfast was great - they had all kinds of food and drink options. Japanese omelettes, delicious pickled vegetables, mango, salmon, rice, miso soup, etc. I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 13 Apr 2024
This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

anh

Travelled with group
Liked: Cleanliness, amenities
Very convenient!!!
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 12 Apr 2024
Thank you very much for staying at our hotel the other day.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Brookie

Stayed 1 night in Apr 2024

4/10 Poor

Douglas

Disliked: Cleanliness, property conditions & facilities
The shower and sink are together and was super confusing to take a shower, the check in time is 4:00pm the latest hotel checkin that we have been stayed.
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 9 Apr 2024
Thank you very much for staying at our hotel the other day.We will continue to devote ourselves to work from the customer's perspective in the future so that we will not receive such opinions in the future.I really apologize for this time.We are waiting for the your next visit.

10/10 Excellent

Yong Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for its price, service & location.
Stayed 2 nights in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 9 Apr 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We look forward to seeing you soon on your next visit.

10/10 Excellent

Misako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable price and very clean and convenient!
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 9 Apr 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

10/10 Excellent

Zhao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple as usual for Toyoko. Note that the shuttle bus can be very crowded. If you come from T1 you may not be able to board to the hotel as the bus goes to T2 first. That said you can walk 20min if worst case.
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 9 Apr 2024
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。ただ、ご指摘をいただきましたことはご不便をお掛けしましたことにお詫び申し上げます。より良いご滞在の提供ができるようにいただきましたご意見を元に改善に尽力して参ります。次回のお帰りをお待ちするとともに、貴重なご意見をいただきましたことに御礼申し上げます。

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a short airport stay. Nothing fancy, but clean, compact, and all works perfectly. Decent breakfast and good airport shuttle service. For what you get, it's a real bargain.
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 9 Apr 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We look forward to seeing you soon on your next visit.

10/10 Excellent

Sandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, only thing was not much space for vanity in the bathroom. Breakfast was good.
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 9 Apr 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 7 Apr 2024
先日はご宿泊頂き誠にありがとうございました。今回頂いたご意見をもとに、より良いサービスの向上を目指し精進して参ります。また機会がありましたらご検討していただけると幸いです。

10/10 Excellent

Patricio N.

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay there again if given the chance
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 5 Apr 2024
Thank you very much for staying at our hotel the other day.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Donald

Stayed 1 night in Apr 2024

10/10 Excellent

Emiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No restaurant or shopping near by.
Stayed 1 night in Apr 2024
Response from 東横INN成田空港新館 くちこみ担当 on 5 Apr 2024
Thank you very much for staying at our hotel the other day.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.