Terrace/patio

Reviews of Holiday Inn & Suites Nashville Downtown - Broadway, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 787 out of 1292 reviews" "
Rating 8 - Good. 292 out of 1292 reviews" "
Rating 6 - Okay. 123 out of 1292 reviews" "
Rating 4 - Poor. 54 out of 1292 reviews" "
Rating 2 - Terrible. 36 out of 1292 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Scott

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Overall very nice property. Front desk staff could use some training. At check in they asked if I had an IHG Membership. Upon finding that I did, they said I couldn’t collect points since I had made the reservation through Expedia, but they would accommodate an early checkin and call me as soon as a room was available. That was at 12noon. I watched groups of other guests walk up, check in and head to their rooms. By 3:30 I hadn’t heard from them and when I asked they acted like I was looking for special treatment. No, your published check in time is 3pm. On the “Property Details” section on Expedia they listed Breakfast included. There is no buffet. You have to request a voucher from the front desk, take it to a Bodega next to the lobby and they allow a breakfast sandwich and drink. The food is terrible and without a voucher it costs $13.50. The bathroom sinks are a sleek Kohler designed porcelain square with a short faucet in the back corner. It’s so short you can hardly get your toothbrush under it to rinse it off and any spittle that accumulates on the drain screen just sits there because the faucet isn’t pointed at it to rinse things down. Aesthetically pleasing but functionally deficient.
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Scott, thank you for your constructive feedback. Holiday Inn & Suites Nashville Downtown - Broadway values your insights. We're glad to hear you appreciated our property, and we'll take your comments about our reception colleagues into consideration as we continuously strive to improve guest experiences. Our unique arrangement with the adjacent bodega is appreciated by many guests who value a fresh breakfast option, sorry to hear it wasn't to your tastes. We also note your comment about bathroom fixtures and we'll definitely consider your feedback as we continuously work on improving guest comfort. We would be pleased to have you back in the future.

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Chad H. on 13 May 2024
Thank you for the great rating!!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome sisters trip to Broadway!! Valet was great!
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Susan, it's wonderful to hear that you and your sisters had an amazing trip! We're glad to know that the valet at Holiday Inn & Suites Nashville Downtown - Broadway enhanced your stay. Looking forward to your return trip!

10/10 Excellent

Deborah, Midlothian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay just off Broadway. Walkable but they offer a golf cart ride down to Broadway if needed.
Stayed 2 nights in May 2024
Response from Chad H. on 10 May 2024
Thank you so much for the great rating and review.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close walk (or complimentary golf cart shuttle) to broadway, excellent location, rooms were great
Stayed 2 nights in May 2024
Response from Customer Service on 8 May 2024
Alexandra, thank you for your positive feedback. We're delighted to hear you enjoyed your stay at Holiday Inn & Suites Nashville Downtown - Broadway. Our central location and great room offerings are some features we love to maintain for our guests. Also, it's great to know you appreciated our complimentary golf cart shuttle. We're looking forward to the chance to welcome you back.

10/10 Excellent

gordon richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 3 nights in May 2024
Response from Customer Service on 8 May 2024
Gordon, thank you for sharing your experience at the Holiday Inn & Suites Nashville Downtown - Broadway! We're overjoyed to learn everything was wonderful during your stay. We look forward to welcoming you back in the future!

6/10 Okay

Binh

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff were not very friendly or attentive. My toilet paper holder would not stay put together and I alerted someone about it and asked that it be addressed and it was not. During check-in staff were unfriendly, and did not seem to be a busy time.
Stayed 3 nights in Feb 2024
Response from Customer Service on 7 May 2024
Binh, we truly regret hearing about the complications regarding the comfort of your stay with us and that you experienced a less-than-ideal interaction with our team members. Rest assured, we aim for exceptional service and it seems we missed the mark on your visit. Your feedback is important and helps us improve. On a positive note, for future visits, we do have a partnering Bodega on-site offering delicious breakfast selections. We hope to have the opportunity to welcome you back and provide a superior experience.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice.
Stayed 3 nights in Apr 2024
Response from Customer Service on 6 May 2024
Jeffrey, we're pleased to read that your stay at Holiday Inn & Suites Nashville Downtown - Broadway met your expectations. Thank you for taking the time to share your positive feedback. We would be delighted to welcome you back on your next trip.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Great location, staff and comfort.
Stayed 2 nights in May 2024
Response from Customer Service on 5 May 2024
Elizabeth, we're thrilled to read your high praise for the Holiday Inn & Suites Nashville Downtown - Broadway! It's heartening to know that our superb location, welcoming team members, and comfortable atmosphere were to your liking. Don't forget to check out our on-site Bodega during your next visit for some delightful breakfast items. We look forward to your next stay with us!

10/10 Excellent

Barbara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, friendly staff. Packing was expensive. We took a Lyft to restaurants due to sketchy people around the area.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May 2024
Barbara, it's fantastic to know you appreciated the quality of Holiday Inn & Suites Nashville Downtown - Broadway. We strive to make sure all our guests have a satisfying stay. We are conscious of your concern regarding parking costs and the nearby environment. As part of a vibrant, bustling city, local surroundings can indeed differ greatly. It's always advisable to use transport services for convenience and comfort. For your future visits, our partnered Bodega offers an excellent selection of breakfast items onsite. Thanks for your feedback, and we hope to have the pleasure of welcoming you again.

8/10 Good

Michael

Hotel isa little dated but comfortable and clean. Within walking distance to downtown. Breakfast had a better than average selection and the food was fresh/prepared when ordered. The daytime concierge (I think Kevin) was great and started our days with his great singing. I would stay here again
Stayed 4 nights in Apr 2024
Response from Chad H. on 2 May 2024
Thank you so much for sharing your feedback and rating. We would love to see you here again soon.

10/10 Excellent

Carlos, Framingham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May 2024
Carlos, we're delighted to hear you found Holiday Inn & Suites Nashville Downtown - Broadway to be an appealing choice. Thank you for highlighting our partnering Bodega on-site that serves a range of wonderful breakfast items. We appreciate your feedback and look forward to welcoming you again on your next visit to Nashville.

8/10 Good

Tiffany c

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will start with what I liked; I loved that they have a golf cart shuttle to take you back and forth to the downtown Broadway area, rooms were clean with a refrigerator and microwave and comfy beds.I didn’t like the overpriced soda, bottled water and items in the bodega. The pool area isn’t amazing because of it is situated between the sides of the building and that blocks a lot of the sun.
Stayed 5 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Tiffany, thank you for taking the time to share your comments following your recent stay at the Holiday Inn & Suites Nashville Downtown - Broadway. We're thrilled to know you appreciated our shuttle service, clean rooms with desired amenities, and comfortable beds. Regarding the prices at our partnering Bodega on-site, we strive to provide a balance of quality and value. Your feedback on the pool area will certainly help us to enhance our offering. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Tina, Winchester

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property that is very well equipped. Large rooms. Very nice having a bodega connected. Offers a bar with games. Would stay here again.
Stayed 4 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Tina, thank you for your delightful review. At Holiday Inn & Suites Nashville Downtown - Broadway, we pride ourselves on providing spacious accommodations and unique amenities like our partnered on-site Bodega. We're glad you appreciated them during your stay. The joy you found in our game-equipped bar only adds to our happiness. We'll be eagerly waiting for your next visit.

10/10 Excellent

Eve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf cart was a nice option.
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Eve, we're thrilled to hear you appreciated the unique offset of having a golf cart. Should you decide to visit us at the Holiday Inn & Suites Nashville Downtown - Broadway again, please remember we do have a nearby Bodega that provides delicious breakfast options. Thank you for your feedback.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Walk to Broadway. Free shuttle also. Staff very friendly. Rooms are modern, clean, beds are comfortable. Highly recommend
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Kristen, we are delighted that you found your stay at the Holiday Inn & Suites Nashville Downtown - Broadway to be exceptional. It's wonderful that you had the chance to explore the nearby Broadway and take advantage of our shuttle service. We're thrilled that you found the hospitality of our team members impeccable and that you relished the modern style and comfort of our rooms. We're looking forward to having you again. For future reference, we also have an on-site Bodega that is a wonderful stop for breakfast items. Your recommendation means a lot to us. Until next time!

10/10 Excellent

MARY ELIZABETH

Travelled with family
Kevon was the highlight of our stay. Every morning with a smile and song he keep Our bags for us while we waited for our room to get ready. I will recommend this hotel just because of him
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Mary, thank you for sharing your delightful experience at Holiday Inn & Suites Nashville Downtown - Broadway. We're thrilled that Kevon made your stay special with his warm demeanor and helpful attitude. Your commendation means a lot to our team. Just a quick note, in case you missed breakfast, our on-site Bodega offers a fantastic selection of morning delights. We look forward to your recommendations and to welcoming you back in the future.

10/10 Excellent

Stephen

Stayed 4 nights in Apr 2024
Response from Customer Service on 17 May 2024
Thank you for the fantastic rating, Stephen!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn & Suites Nashville Downtown - Broadway! We can't wait to see you again soon.

10/10 Excellent

LLOYD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet close walk to the strip
Stayed 5 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Lloyd, it's wonderful to hear that you appreciated the cleanliness and tranquil ambiance at the Holiday Inn & Suites Nashville Downtown - Broadway. Its proximity to the city's bustling strip is certainly an added advantage. Should you return, remember that we have a fantastic on-site partner offering delectable breakfast items. Looking forward to welcoming you back!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel right downtown.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
We appreciate you sharing this positive rating, Jeffrey!The comfort of our guests is important to us so we can't wait to see you back again at Holiday Inn & Suites Nashville Downtown - Broadway. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just far enough from Broadway so it wasn’t loud and crazy. Very clean and updated room
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Mark, it's wonderful to read your thoughts on the Holiday Inn & Suites Nashville Downtown - Broadway. It's excellent that you appreciated our convenient location, and were impressed with the cleanliness and modern décor of your room. Should you require breakfast during your stay next time, we have a partnering on-site bodega offering a delightful breakfast selection. We look forward to your next visit.

10/10 Excellent

Bobby Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here is so great
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Bobby, thank you for your valuable feedback on your stay at Holiday Inn & Suites Nashville Downtown - Broadway. We're thrilled to learn that our team members lived up to your expectations. We hope you'll return to have a taste of the wonderful breakfast items at our partnered Bodega.

10/10 Excellent

clayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Super clean great staff and close to Broadway
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Clayton, we're thrilled to know your experience at the Holiday Inn & Suites Nashville Downtown - Broadway was enjoyable. How rewarding it is to hear that our immaculate premises, excellent team members, and convenient location enhanced your stay. For your future visits, we'd love to inform you about our Bodega partner on-site, which serves delightful breakfast items. We eagerly look forward to your next visit.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Cheryl, it's fantastic to hear you had an enjoyable experience at Holiday Inn & Suites Nashville Downtown - Broadway. It's great you appreciated our on-site Bodega, which caters to our guests' breakfast needs superbly. We can't wait to welcome you back for another outstanding stay.

10/10 Excellent

Dawn

Stayed 1 night in Apr 2024
Response from Customer Service on 12 May 2024
Dawn, it's lovely to hear you had a pleasant stay at Holiday Inn & Suites Nashville Downtown - Broadway. Do visit us again; our onsite Bodega is always ready to serve up some delicious breakfast offerings. We look forward to welcoming you back.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for the fantastic rating, Albert!It's outstanding you had such a wonderful experience at Holiday Inn & Suites Nashville Downtown - Broadway. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Jamie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Super hotel.
Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Jamie, thank you for your wonderful feedback on your stay at the Holiday Inn & Suites Nashville Downtown - Broadway. We're delighted to hear you had a superb experience with us. We hope to welcome you back again soon!

6/10 Okay

Jeffrey

Stayed 3 nights in Apr 2024
Response from Customer Service on 9 May 2024
Thank you for sharing, Jeffrey.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Luis Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was great, nice and clean. Housekeeping would due a great job clean my room.
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Luis Alejandro, it's fantastic to hear that your experience with us at Holiday Inn & Suites Nashville Downtown - Broadway was great. We take pride in the cleanliness of our rooms, and we're thrilled our housekeeping colleagues met your expectations. Should you miss a breakfast experience next time, please note we have an on-site Bodega offering delightful breakfast items. We look forward to welcoming you back.

10/10 Excellent

Jeffrey

Stayed 2 nights in Feb 2024
Response from Customer Service on 7 May 2024
Jeffrey, it's great to hear you enjoyed your stay at Holiday Inn & Suites Nashville Downtown - Broadway. Looking forward to welcoming you back soon.

10/10 Excellent

Sharon, Hoyt Lakes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. Beds comfy. The staff were very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Sharon, it's fantastic to hear that you enjoyed your stay at the Holiday Inn & Suites Nashville Downtown - Broadway, particularly noting our tranquil rooms and cozy beds. We're pleased you found our colleagues accommodating as well. Remember for future visits, we do have a nearby Bodega providing an array of delightful breakfast options. We eagerly look forward to your return!

2/10 Terrible

Lisa

Liked: Cleanliness, property conditions & facilities
My Room was Not Ready at 3:30 pm. We had to walk downtown to wait for the room. We were called at 4:30 to advise our room was ready. But, we had just gotten food so we had to eat and walk back so I could not check in until after 5:00
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Lisa, we regret to hear about the delay you experienced during check-in. Our priority is to prepare rooms as swiftly as possible for all guests. We apologize if this caused any inconvenience during your stay. Please note that we also have a well-regarded Bodega partner on site which can provide you with delightful breakfast items while you wait. Your feedback is truly appreciated and it will help us in further improving our service. We hope to have another chance to serve you better in the future.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room, parking was good once we knew where to go. The staff at the lobby were very nice and helpful. Quiet Hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Apr 2024
Danielle, we're delighted to hear you enjoyed your stay at the Holiday Inn & Suites Nashville Downtown - Broadway. Your compliments regarding the positive experience you had with our helpful lobby team members fills us with joy. If your travels bring you back to Nashville, we'd love to welcome you again.

8/10 Good

Marcia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to downtown Nashville. Easy access to lobby and front counter. Facility in good condition.
Stayed 4 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Marcia, we're thrilled to hear you appreciated Holiday Inn & Suites Nashville Downtown - Broadway's ideal location and easy access to our lobby and reception. It's great to know you found our facilities to be in good condition. To further enrich your experience next time, we'd like to note we have a partnering Bodega on-site offering delicious breakfast items. Thank you for your valuable feedback and we look forward to welcoming you back.

10/10 Excellent

Monty M

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Thank you for taking the time to leave this wonderful rating, Monty! We hope to see you again soon at Holiday Inn & Suites Nashville Downtown - Broadway so we can share yet another amazing experience!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. A bit difficult to find the entrance to the hotel and parking. Hint it is on Peabody street. Jonathan the parking valet was awesome.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Martha, it's fantastic to hear you enjoyed your visit to Holiday Inn & Suites Nashville Downtown - Broadway. We appreciate your recommendation on finding the hotel entrance, your feedback is invaluable. Also, we're thrilled to hear such lovely words about Jonathan, he certainly is a valued member of our team. For future visits, we'd like to make you aware that our on-site partner Bodega offers a variety of breakfast items to start your day off right. We can't wait to welcome you back again!

8/10 Good

Danielle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walkable to everything in downtown Nashville
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Danielle, we're thrilled to learn that you valued the prime location of the Holiday Inn & Suites Nashville Downtown - Broadway. It's wonderful that our proximity to downtown Nashville suited your needs. We hope you'll return and perhaps enjoy breakfast at our onsite partnering Bodega.

10/10 Excellent

Julianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and updated. Easy walk to Broadway. Lobby has games and seating
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Julianne, thank you for appreciating the contemporary design and convenient location of Holiday Inn & Suites Nashville Downtown - Broadway. We're thrilled you enjoyed the gaming area and seating in our lobby as well. Should you crave breakfast options during your next visit, please do explore our partnering Bodega on-site that offers various delightful morning delicacies. We eagerly anticipate your return.

10/10 Excellent

Melodee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. We chose this one because it was close to Broadway. The bonus was a golf cart taking you right there!
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Melodee, your kind words about your stay at Holiday Inn & Suites Nashville Downtown - Broadway are greatly appreciated. It sounds like our convenient location was perfect for your travels and you enjoyed the added perk of our golf cart service! We hope to welcome you back for another delightful stay in the future.

8/10 Good

Christa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Christa, thank you for choosing to stay at the Holiday Inn & Suites Nashville Downtown - Broadway and leaving a positive review. We're glad you enjoyed your time with us and hope to see you again soon!

8/10 Good

Debra

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Thank you for taking the time to leave us a 4/5 rating, Debra!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Holiday Inn & Suites Nashville Downtown - Broadway.

10/10 Excellent

Jonathan

I was extremely satisfied with the hotel staff and the bar was beyond what I could have asked for. Sydney Binnington was a pleasure to meet and talk with
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Jonathan, we're thrilled you enjoyed your stay at the Holiday Inn & Suites Nashville Downtown - Broadway and found our bar to meet and exceed your expectations. We're delighted Sydney Binnington was able to make your experience even better. For any future visits, there's a notable Bodega on-site that serves a variety of breakfast items. We're looking forward to welcoming you back soon!

10/10 Excellent

Michael Joesph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 Apr 2024
Michael, thank you for choosing Holiday Inn & Suites Nashville Downtown - Broadway and for your excellent rating. We're pleased that you had a top-notch experience and hope you enjoyed great breakfast items at our partnering Bodega. Looking forward to your next visit.

8/10 Good

Whitney

Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Whitney, we're thrilled you had a positive experience at the Holiday Inn & Suites Nashville Downtown - Broadway. We always strive to provide excellent service and it's gratifying to know we hit the mark during your stay. Don't forget to check out our on-site Bodega during your next visit, as they have a wonderful selection of breakfast items. We look forward to welcoming you again soon!

10/10 Excellent

Brittany

Stayed 1 night in Mar 2024
Response from Customer Service on 22 Apr 2024
Brittany, it's delightful to hear that your stay at the Holiday Inn & Suites Nashville Downtown - Broadway met your expectations. As you discovered, the Bodega on-site provides a selection of wonderful breakfast items for our valued guests. We look forward to your next visit.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Chad H. on 2 Apr 2024
Thank you for sharing that great rating with us. Come back again soon.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the sound the windows didn’t block any sound really from the outside
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Mark, we appreciate your feedback. It's unfortunate to hear about your experience with outside noise, as we aim to provide a peaceful environment for all our guests. For future reference, we have a partnering Bodega on-site that offers a variety of delicious breakfast options. The team at Holiday Inn & Suites Nashville Downtown - Broadway hopes to have the opportunity to welcome you back for an improved stay.

8/10 Good

joel

Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Thank you for taking the time to share your review with us, Joel!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Holiday Inn & Suites Nashville Downtown - Broadway. Thank you and have a wonderful day!

8/10 Good

Scott, Canton

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Scott, thank you for choosing Holiday Inn & Suites Nashville Downtown - Broadway and for rating your experience. We're delighted your stay met your expectations. Though we don't offer in-house breakfast, many of our guests enjoy the diverse breakfast options from our partnering on-site Bodega. We hope you'll return for another pleasant stay.

10/10 Excellent

Julianna, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Golf cart to broadway was a nice perk. Bathroom sink faucet was only complaint.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Julianna, it's fantastic to hear that you enjoyed the complimentary golf cart transportation to Broadway from Holiday Inn & Suites Nashville Downtown - Broadway. We regret though that you encountered some issues pertaining to the bathroom faucet and we apologize for the inconvenience faced. We hope you consider us for your future visits to Nashville.