Neo Itilo Holidays

This was excellent hotel. Good location. Staff was very helpful. Ask for Panos at reception desk.

Severe health and hygiene issues - confirmed bedbugs. We experienced a severe hygiene issue during our stay at this property. Within the first 48 hours, my husband began developing severe bite marks. We notified the front desk immediately to request a deep clean and fresh bedding, but the issue was dismissed as local outdoor bug bites. Despite thoroughly checking the room initially and finding nothing, we later discovered a dead bedbug under the covers. We have photographic documentation of both the insect and the daily bite patterns. Other guests have noted similar experiences in past reviews. Travelers should exercise caution when booking this location.

One aspect I found strange was after staying at a 5 star hotel in Athens and straight on to this 4 star hotel was water was complimentary for the first day of arrival, not for the remaining day. Apart from this, everything was perfect,very clean and the restaurant service was very efficient.

Excellent staff and location near archaeological museum

The hotel was very sensually located and well maintained. We had an issue with the air-conditioning the first night, and decided to call the front desk on the second night. When we called reception to ask about the air conditioning, within a few minutes, they had sent somebody upstairs to address the issue. Super responsive and helpful. Highly recommend.