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Reviews of The Cliff Beach & SPA Hotel

4 out of 5
The Cliff Beach & SPA Hotel
South Beach, Obzor

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 25 reviews" "
Rating 8 - Good. 7 out of 25 reviews" "
Rating 6 - Okay. 9 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
The water is cold in the swimming pool They don’t clean the rooms
Stayed 2 nights in Aug 2019
Response from The Cliff Beach & SPA Team on 21 Aug 2019
Dear guest, the outside pool is not heated and the water temperature is depend of the weather. Please provide us the length of your stay and the exactly booking number to check the room cleaning. Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and helpful staff. My new favorite place for vacation!
Stayed 1 night in Jul 2019
Response from Denitsa on 29 Jul 2019
Thank you for your positive feedback! We will be glad to welcome you again. Regards The Cliff Beach & SPA Resort

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Location. Happy Customers.
We booked the hotel for a short two-night stay and we were pleasantly surprised with everything. On arrival the receptionist was overly helpful. They were very accommodating as we had our 1 year old with us and even managed to prepare the room earlier than we expected. The hotel itself is a Paradise - beautiful architecture with great attention to detail. Every aspect has been planned to suit all guests in any weather condition. The pool / garden is extremely well maintained and clever layout. It allows many people to use without feeling crowded. Particularly like the little "river" which are shallow for younger swimmers. I would like to specifically mention the person working at the pool bar who was very polite and extremely helpful. The handmade pizzas are delicious and he was even able to make one dairy free for my wife. The rooms are very clean and provide a very nice view of the hotel garden and sea. The fact that the place is located out of Obzor gives you a break of all the night time loud music that you see all over the Black Sea coast. The beach under the hotel is a 5 min walk through the cooling forest. It's virgin beach so without mandatory pay-for sun loungers and umbrellas. One recommendation we have would be the restaurant menu. We thought the prices were not relative to the quality and quantity of the dishes. The staff were very pleasant but we just feel the meals could be improved.
Stayed 2 nights in Jul 2019
Response from The Cliff Team on 16 Jul 2019
Dear Petar, Many thanks for the kind words and we are happy you have enjoyed your short stay and hotel. We take on board all feed back and recommendations, and will certainly look into improving our menu and quality in the restaurant. One again we are pleased that you have enjoyed yourselves and hopefully will be able to welcome you again. Best Regards

8/10 Good

Irina, Romania

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and nice hotel
Clean,big and nice hotel, very beautiful room and overall the hotel looks very good. The staff not so good with english and the pool bar barman not very polite.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Overall is nice and elegant. However no wifi in the room makes it very inconvenient for travellers of today.

6/10 Okay

Kim, Washington, D.C.

Liked: Cleanliness
Disliked: Staff & service, room comfort
NICE PICTURES - VERY HARD BEDS
The hotel is pretty, though it is quite a hike to the beach. Our room was very nice but the beds were so hard that we wanted to check out after the very first night (we were supposed to stay 10 nights). When we went to the reception to ask for a new bed, we were told all the beds were the same. A very nice receptionist did everything he could to help us find another bed and another room, but they really were all the same. When we asked about checking out early, the manager on site said she didn't have the authority to approve our refund (we paid up front through Expedia). We then spent the next FIVE (5) HOURS on the phone with Expedia and their off-site booking manager trying to come to a resolution. At 4 PM we gave up and said we'd try one more night. Again, our room was beautiful, and big, but the bed was awful. So the next day, after another hour on the phone with Expedia, we were given the okay to check out early with the assurance that we would get our money back. We're still waiting for the hold to be released on our credit card, two weeks later... I would go to this hotel if you're not picky about mattresses (they were clean, just uncomfortable). I would also go to this hotel if you are looking for a really good value -- food was good and included in the rate. Unfortunately, we are used to a higher quality mattress so I wasn't able to sleep well, which really affected my entire experience.

6/10 Okay

Richard P, Petaluma CA

Liked: Cleanliness, staff & service, room comfort
Clean but in a remote neighborhood
For Bulgaria this hotel / resort was fairly decent. We booked a 2 bedroom suite for our family. We only stayed one night en-route from Thracian Cliffs back,to Sofia. The dining at The Cliffs room closes for dinner at 9pm, they were nice to seat us at 8.55pm and provided very good service. Breakfast included was buffet and quite good. The resort was not very full. Need to upgrade elevators and provide key cards, otherwise this was a good visit.

2/10 Terrible

Berkay, Sweden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD hotel
it was very bad, por standard, not a 4 star hotel more like a 1-2 star hotel...

6/10 Okay

Verified traveller

Liked: Cleanliness

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Obzor was not so good but the hotel is far enough away from the town to feel like you are not there.The hotel and beach are very good.

10/10 Excellent

Corina, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable service
I went there for a short break with my partner in the beginning of the summer. We were so pleased and impressed with the quality of the service that we decided to return again, a couple of months later. On both occasions, the room was very comfortable, spacious and clean. The restaurant food was delicious, both buffet and á la carte. The á la carte menu is truly great and I made it a point to compliment the chef for her outstanding skills. There are also many wines on offer. The hotel staff was very friendly and helpful with any request we had. This hotel is truly perfect for a beach getaway - a cluster of very nice pools on the terrace and a private access to the beach down the cliff (via wooden stairs). The only downside was a very slow internet connection, but we didn't really care about that as we really wanted to disconnect and relax. I am a well seasoned traveler and I rarely give such reviews to hotels. In fact, I have only done it once before - out of the dozens of hotels I've stayed in worldwide. For a better experience - and slightly better rates - do go there before the high season starts, i.e. when kids get off school.

8/10 Good

Christophe, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bel hotel cosy
Hotel plein de charme on accede à la plage par un chemin de bois au travers de la colline ... ca grimpe un peu au retour et cela donne sur une plage sauvage Attention un peu loin du centre animé 2kms sinon très bien entretenu et charmant Petit dej peut être à améliorer.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Dejligt hotel men med flere mangler.
Pænt og dejligt hotel med et meget fint pool område. Meget stejl trappe til privatstranden, ingen mulighed for leje af parasoller og liggestole, man må købe det fornødne i byen. Maden på hotellet er ikke noget særligt og betjeningen er ung og uerfaren, vi kørte til Obzor for at spise aftensmad, der findes rigtigt fine restauranter i byen. (Vi havde lejet bil hele ugen) vi syntes at det var besværligt og langt at gå til Obzor fra hotellet. Morgenmaden blev kedelig i løbet af ugen, ingen frisk brød kun toastbrød.

10/10 Excellent

Francois, joinville le pont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
parfait
hotel a recommander vivement !!! mais pas facile a trouver

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr schönes Hotel in ruhiger Lage
Die Bilder im Netz entsprechen genau der Realität. Die Ausstattung der Zimmer ist ein Hingucker und läd zum Wohlfühlen ein. Das Hotel verfügt über viele kleine Details, die Pools sind sehr sauber, das Personal ist äußerst freundlich, der Strand in Obzor ist sauber und vorallem das Wasser ist sehr klar. Auch am Strand ist es sehr ruhig. Die Buffets sind übersichtlich, aber das was da ist, schmeckt! Wir würden jederzeit wieder kommen! Wir haben ein Hotel gesucht, welches abseits von den Touristengebieten ist, wo eine Hotel neben dem anderen steht. Dieses Hotel war genau das, was wir gesucht haben. Das Hotel liegt etwa eine Std vom Flughafen Burgas entfernt, aber die Fahrt lohnt sich! Wir haben uns sehr gut in diesem Hotel erholt :)

6/10 Okay

Ирина, Москва

Liked: Cleanliness, property conditions & facilities, room comfort
Хорошо...Но!
Хорошее расположение отеля. Уединенность добавляет шарм. До центра по набережной можно дойти за 30 мин. Красивый интерьер, но чувствуется, что изначально задумка планировалась более дорогостоящая. Нормальные завтраки, но опустошение тарелок с блюдами мало кто отслеживает, порой так и стоят они пустые, народ вынужден выбирать альтернативу. Цены в ресторане отеля средние, готовят хорошо. Сауна за дополнительную плату и по записи, но находится в общем зале, так что в чем превратность не очень понятно. Отдохнули хорошо, но можно было и лучше.

8/10 Good

Oleksandr, Kyiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special thanks to Ivaylo Boev for great room with spectaculous view!

6/10 Okay

Holly76, Hannover

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Schönes Hotel, schlechtes Frühstück
Unsere Präferenzen für das Zimmer wurden nicht an das Hotel weiter geleitet. So haben wir für einen Aufpreis ein Delux Doppelzimmer genommen. Das Zimmer war sehr schön mit Doppelbett wie gewünscht. Das Bad hatte einen Whirlpool, als er lief roch es nach verfaulten Eiern. Auch die Reinigung war nicht 4 Sterne Standart. Das schlechtste war aber das Frühstück. Kein frischen Kaffee, sondern Instandkaffee aus dem Automat zum selber holen. Auswahl auf dem Buffet war überschaubar. Wer aber ein schönes Hotel mit guten Zimmern ohne Frühstück möchte, ist hier genau richtig. Der Weg zum Strand ist ziemlich Lang und führt über Holztreppen das Cliff herab.

2/10 Terrible

Xavi, Bcn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lejos de ser un 4 estrellas
Servicio: tercermundista. Limpieza: la justa. Desayuno: lo peor. El hotel dista mucho de ser un 4 estrellas como los que estamos acostumbrados en España.

8/10 Good

Encho, Amsterdam

Liked: Staff & service, property conditions & facilities, room comfort
Great position to the relax beach
Great hotel position to the nice clean restful beach...nice view from the rooms ...tasty food...very friendly staff...would like to go back there for the relax and far from the crowd

6/10 Okay

Agnes, Zürich

Liked: Cleanliness, property conditions & facilities, room comfort
schönes Hotel aber schlechter Koch
Am letzten Tag wurden einfach die Betten nicht gemacht. Nach Toilettenpapier mussten wir selber nachfragen. Für altere Gäste nicht empfehlenswert. 224 TREPPEN zum Strand. Jeden Tag Huhn und wenig Auswahl.Kein Dessertbuffet und nur 3 warme Mahlzeiten. Hatte schon bessere Küche. Keinesfalls 4 Sterneküche. Für uns entsprach die Küche 2 Sterne.Nicht alles inklusiv wie üblich. Nur zum Essen Wein, Bier, Apfelsaft und Wasser. Personal aber sehr Nett und das Hotel ist sehr schön. Umbedingt vor 7 Uhr Platz am Pool reservieren.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sibbs, Berlin, Deutschland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel
Dreiflügliger Hotelneubau welcher um einen schön gestalteten Garten mit Poollandschaft gelegen ist. Mediterranen und bulgarischen Stilelementen prägen das Interieur und die Fassade. Über eine romantische Holztreppe am Steilhang entlang, mit ständigem Blick auf das Meer ist es möglich, in kürzester Zeit den unbewachten Badestrand zu erreichen. Allerdings ist die Zufahrt zum Hotel wenig vertrauenserweckend, da die Straße löchrig und das weiter Umfeld weniger gepflegt ist.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erholsamer Urlaub, abseits vom Trubel!
Ein sehr schönes Hotel, ruhig gelegen. Das Zimmer war sehr geräumig, sauber, mit eigener Küche (sogar Geschirrspüler) Toller sauberer Pool. Leckeres Frühstück und Abendbrot in Buffetform. Man konnte sowohl innen als auch auf der Terasse essen. Nettes Personal und guter Service. Es gab einen eigenen Wellness und Spabereich, wurde von uns aber nicht genutzt. Der Strand war über eine lange Treppe zu erreichen. Gutes Preis- Leistungsverhältnis.