Neu Gaarz Hotel Guide - Pet Friendly Hotels in Neu Gaarz, Rerik

"Bare bones no air no ice, no fridge."

"The hotel provided instructions for late arrival (if after 10:00 pm). I arrived at 9:05pm and the hotel was locked up and the late arrive instructions were useless (no code box as described), they would not answer my calls. I could not enter and it and was below freezing. I had to find another hotel with rooms open by foot. The next day the hotel manager would not accept responsibility and said the hotel registration closes at 8:30 - despite the letter I received the previous day clearly indicating 10:00. She would not offer a refund for my prepaid booking - despite it costing me $$$ to sleep elsewhere. If you are looking to book here - DON"T go to the Neptun - it is wonderful. RUN RUN AWAY from these unreasonable and dishonest hosts. "

"Fabulous hotel. Great location, rooms lovely and bed so comfortable. The sauna upstairs was a great treat. And the staff was top notch. Would stay again. "