Neu Gaarz Hotels

"Clean"

"It was a nice big apartment . We thought we had connecting rooms and one shared bath, but not to be . 2 separate rooms and a community bath with showers. Overall clean and quiet and good access to transportation to Cruise terminal in Warnemunde. "

"Ein schönes restauriertes Hotel im alten Stil mit freundlichem Service un Bedienung!!!"

"Perfectly located for arriving by car and visiting Wismar. Parking was easy and free. We had a superior room which was very spacious with a large bathroom. The room had every facility you could want. Very pleased that there were no cushions on the bed, good quality bed linen and towels, charging points beside the bed and lots of storage space. The staff were lovely and the service was good, as was the breakfast. We had no complaints at all. "

"Staff was very helpful and courteous."

"The hotel provided instructions for late arrival (if after 10:00 pm). I arrived at 9:05pm and the hotel was locked up and the late arrive instructions were useless (no code box as described), they would not answer my calls. I could not enter and it and was below freezing. I had to find another hotel with rooms open by foot. The next day the hotel manager would not accept responsibility and said the hotel registration closes at 8:30 - despite the letter I received the previous day clearly indicating 10:00. She would not offer a refund for my prepaid booking - despite it costing me $$$ to sleep elsewhere. If you are looking to book here - DON"T go to the Neptun - it is wonderful. RUN RUN AWAY from these unreasonable and dishonest hosts. "