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Hotel de l'Ecluse

3.0 star property
Guests feel at home in this central hotel, unwind at the bar, and get help from staff to explore nearby attractions with tour and ticket assistance.

Choose dates to view prices

Hotel de l'Ecluse, in the city center, offers a peaceful retreat with a charming terrace and coffee shop. Travelers appreciate the in-room WiFi, convenient dry cleaning, and welcoming bar. Visitors consistently praise the helpful multilingual staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Bar
  • Laundry room
  • Room service
The current price is €143
includes taxes & fees
31 Jan - 1 Feb

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Classic Double Room Single Use, 1 Queen Bed

Premium bedding, minibar, individually decorated, desk

Classic Double Room Single Use, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually decorated
Heating
Kitchen
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Individually decorated
Heating
Kitchen
Fridge
Flat-screen TV
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed
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About the area

Map
Rue De l'Ecluse 24, Neuchatel, NE, 2000

What's nearby

  • Chateau de Neuchâtel - 3 min walk - 0.3 km
  • Theatre du Passage - 5 min walk - 0.4 km
  • Place Pury - 6 min walk - 0.6 km
  • Casino Neuchatel - 11 min walk - 1.0 km
  • Neuchatel Botanical Garden - 11 min walk - 1.0 km

Getting around

  • Neuchatel (QNC-Neuchatel Train Station) - 12 min walk
  • Geneva International Airport (GVA) - 85 min drive

Restaurants

  • Beer O'Clock
  • Brasserie du Cardinal
  • La Turquoise Snack Bar
  • Café du Cerf
  • Le Charlot

About this property

Hotel de l'Ecluse

Hotel in the city centre
At Hotel de l'Ecluse, you can look forward to a terrace, a coffee shop/cafe and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), smoke-free property and bike parking
  • Laundry services, multilingual staff and a lift
  • Tour/ticket information, luggage storage and a front desk safe
Room features
All rooms are individually decorated, and include comforts such as premium bedding, as well as thoughtful touches such as free WiFi and minibars.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Electric kettles, heating and daily housekeeping

Similar properties

Reception
Hotel Touring au Lac
  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Laundry room
8.2 out of 10, Very good, 413 reviews
The price is €120
includes taxes & fees
1 Feb - 2 Feb
Hotel Touring au Lac

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle storage

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • Lift (110 centimetre wide door)
  • Well-lit path to entrance

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 40.0 per night.
Cots (infant beds) are available for CHF 40.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CHF 18 per person
  • Pet fee: CHF 25 per pet, per day
  • Service animals are exempt from fees
  • Kitchen/kitchenette fee: CHF 5 per day
  • Crib (infant bed) fee: CHF 40.0 per day
  • Rollaway bed fee: CHF 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

de l'Ecluse Neuchatel
Hotel de l'Ecluse
Hotel de l'Ecluse Neuchatel
Hotel l'Ecluse Neuchatel
Hotel l'Ecluse
l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel
Hotel de l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel Neuchatel

Frequently asked questions

Is Hotel de l'Ecluse pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel de l'Ecluse?

As of 10 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel de l'Ecluse on 31 Jan 2026 start from €134.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel de l'Ecluse?

This property doesn't offer parking.

What time is check-in at Hotel de l'Ecluse?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel de l'Ecluse?

Checkout is at 11:00 AM.

Where is Hotel de l'Ecluse located?

Located in the heart of Neuchatel, this hotel is within a 5-minute walk of Prison Tower and Galerie Quint-Essences. Chateau de Neuchâtel and Place Pury are also within 10 minutes. Neuchatel (QNC-Neuchatel Train Station) is 12 minutes by foot and Neuchâtel Station is 12 minutes.

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Reviews

Hotel de l'Ecluse Reviews

8.6

Excellent

9.2

Cleanliness

7.6

Location

8.6

Staff & service

8.0

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 52 out of 121 reviews
Rating 8 - Good. 53 out of 121 reviews
Rating 6 - Okay. 11 out of 121 reviews
Rating 4 - Poor. 3 out of 121 reviews
Rating 2 - Terrible. 2 out of 121 reviews

Reviews

8/10 Good

Tsuiyueh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good!
Stayed 1 night in Sep 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

The hotel was very clean and the staff was very kind. The location is not far from both the train station and the downtown (almost middle of the slope between the station and the downtown). The breakfast was not gorgeous but sufficiently good for me. Only the problem was no AC. The room was quite hot during my stay.
Stayed 2 nights in Aug 2023

2/10 Terrible

E. Michael

Disliked: Staff & service
The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.
Stayed 6 nights in Jul 2022

6/10 Okay

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel moyen

Hôtel très moyen
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
風の通りよい部屋でした
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Liked: Amenities
Cosy hôtel, bien situé au centre, près parking bon prix, bon rapport Q/P
Stayed 2 nights in Mar 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr sauber und praktisch eingerichtet.
Stayed 2 nights in Jun 2023

8/10 Good

Tanja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes, gerämiges Zimmer. Sehr ruhig.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neuchâtel bei Regen

Das äusserst zentral gelegene Hotel ist eine kleine Perle in dieser Stadt mit durchaus romantischem Flair. Unser Zimmer war extrem ruhig zum Innenhof gelegen, praktisch eingerichtet und funktional. Die Bedienung war aufmerksam und sehr freundlich. Wir kommen gerne wieder!
Stayed 2 nights in Jul 2021

8/10 Good

Sarah

Liked: Cleanliness, staff & service

Gutes Hotel für Kurzaufenthalt

Insgesamt gute Übernachtungsmöglichkeit für eine Nacht, Hotel bzw. Zimmer etwas in die Jahre gekommen. Grösstenteils sauber. Altstadt gut erreichbar in wenigen Fussminuten. Leider kein Parkplatz und keine Vergünstigung (mind. CHF 25.00 pro 24h in umliegenden Parkhäusern!)
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.
Stayed 1 night in Jun 2021

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

N. Weisskopf

Super Zentrale Lage.
Stayed 3 nights in May 2021

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un bon choix pour dormir à Neuchâtel

L'hôtel n'est pas facile à trouver et je n'ai pas trouvé où me garer ailleurs qu'au parking du centre commercial à proximité. Mais il est bien situé, refait à neuf et d'un tarif raisonnable.
Stayed 1 night in Apr 2021

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent emplacement

Personnel accueillant et serviable. Chambre propre et confortable. Possibilité de manger sur place (très bon). Au centre ville.
Stayed 2 nights in Apr 2021

10/10 Excellent

STEPHANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour affaire

Je recommande
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der Aufenthalt im Hotel war sehr angenehm.
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wunderbar
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tres agreable et propre, bien situé . Les chambres sont calmes et spacieuses.
Stayed 3 nights in Aug 2020

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top!

Top!
Stayed 1 night in Jul 2020

10/10 Excellent

Maryse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le seul bémol wifi trop lent
Stayed 1 night in Jul 2020

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel an guter Lage gerne wieder
Stayed 1 night in Jun 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice & clean room with a kitchen. Friendly staff

Really nice Hotel with a nice room with a small kitchen. The view from the room was nice and the person in the reception was friendly and helpful.
Stayed 3 nights in Jun 2020

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TipTop

Sauberes Zimmer, gute Lage, freundliches Personal
Stayed 1 night in May 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modernes Hotel mit Flair!!

Schönes modernes Hotel mit toller Einrichtung, freundlichem Besitzer, schöne Zimmer, tolle Lage, sehr sauber - das Hotel hat ein tolles modernes Flair! Danke!!
Stayed 2 nights in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal, top Lage und trotzdem ruhig.
Stayed 2 nights in May 2020