Neuhaus Holidays

Helpful staff. Room had everything you need and location was great.

Clean and spacious room, nice decor and parking available. One slight downside and something I wouldn’t have expected from a place that calls itself a hotel was the reception desk is only open limited hours. We arrived at 7pm and the building was shut up, instructions were limited and there were 2 other guests in the same position trying to work out how we got our room keys. After a day travelling we wanted to get in our room and go for food and this didn’t feel like the usual welcome you would expect from a hotel. I didn’t feel the time we arrived was late and given there were other arrivals it felt like it would have been sensible to have somebody on site. As a result of this we wanted extra pillows for our room but of course there was nobody about to check we were ok or ask. It’s a shame as the hotel was lovely in other ways and in a great location but this would put me off staying again.