Neukirchen Holidays

Room was good. Window view was also very nice.

Loved the 24hr coffee availability at the lobby and good breakfast

In every area, our stay exceeded our expectations. Definitely get the romantic dinner for two: most exquisite meal we've ever had. Each course was phenomenal. Spa facilities were world class with fantastic view of Alps. Skip the outdoor pool; it was freezing cold. Bed and bedding was very comfortable. After working 20 years in surgery, I have very high standards for cleanliness: A here. Highly recommend.

Expedia blamed the hotel and the hotel blamed Expedia. I never got the access code for the main building from the hotel. I tried calling the hotel directly through multiple methods and the phone didn’t ring/they didn’t answer. Expedia couldn’t reach them for over two hours, time I spent standing outside with no way to check in since there’s no front desk. Ended up following someone inside and found my key. Then Expedia said they got a hold of the hotel and the hotel doesn’t have my reservation, which obviously wasn’t true since I found my key with my name on my envelope. Expedia profusely apologized and the hotel then texted me from the same number that would not answer the call. Hotel said Expedia only recently called them but Expedia had been calling for hours. Once finally checked in the hotel was fine. Maybe book directly with the hotel and not through Expedia, although I’m not sure why I never got the access code to the building.

Overall this was a very nice stay. Our room was spacious and very quaint with a nice little balcony. The hotel gave us a free bus pass for our stay. We were able to ride the bus to Salzburg and back without any problems. The breakfast buffet was good. Ramona at the front desk was very helpful when we arrived.