Neukölln Holidays

Great pool and spa area. Very polite staff and a decent size room. Breakfast could have done with some more options.

This was an okay stay. As first-time Berlin visitors, we booked based on location, not price, but in hindsight we wish we had chosen another hotel. Berlin is much more compact and accessible than it appears on a map. The lobby is nice and check-in was easy, but despite being a non-smoking room, we were immediately greeted by the smell of smoke that remained throughout our stay. I suspect it was coming from a neighboring room. The studio was spacious for two, though the layout was awkward: the dining table was so tightly positioned that the chairs could barely be pulled out, and cabinets/drawers opened against the bed. The bedroom lighting was also quite dim. We appreciated the washer/dryer, but it too smelled of smoke and left clothes with a damp, musty odor. The bathroom had several maintenance issues: the vent cover repeatedly fell, part of the shower grab bar came loose, and the shower hose leaked and reduced water pressure. I attempted to fix these myself. We also heard frequent, loud stomping from the guest above. During a couple of very hot days, the room became uncomfortably warm. Although an AC remote was provided, we could not locate the unit, and adjusting the controls did not lower the fan speed or temperature. We didn’t contact reception because there were no instructions for using either room phone. Overall, the stay was fine, but the persistent smoke odor, maintenance issues, noise, and difficulty cooling the room were disappointing.

Overall, the hotel was very clean. The room was small but fine for one person. It’s a quirky place in terms of decor which I liked. I thought the buffet was OK but the selection was average. The fellow who checked me in on Saturday afternoon was very charming, helpful, and informative.

Great central location within a walking distance to many historical sights a restaurants. This was the best attribute of the hotel. The rest was at best OK. Buffet breakfast was good, but we had better quality and variety at other hotels in Europe. Staff was not very helpful when I reported issue with AC in the room upon arrival, so the first night was really hot and miserable . They delivered a small fan around 23.30 at night, but the outlet closest to the window only worked with the room lights on. The window only opened a small crack at its widest part. The room temperature reached 29C ir 84.2F, and I was miserable all night. The AC was fixed the next day, and I received a partial refund for the first night, about 11%, which seemed inadequate for the headache and discomfort. This hotel was by far the most expensive, and the least comfortable on our four city European trip. There is NO parking in front, for easy drop off with luggage. I'm disabled, and it was quite difficult to get into the lobby.