Neustadt-Stadtmitte Holidays

This guy assist me is not good asking me the money

Everything was impeccable and you have first rated employees: professional, warm and welcoming

Great breakfast and helpful staff. Good location in Heppenhiem. Parking was very helpful and there is shopping nearby. Comfortable beds. Had an issue with smoke smelling room on first day but they changed our room. Property could use a Reno, but does the job well.

The housekeepers were really nice, the restaurant servers and food were great. However, we were put in a much smaller room with queen bed on the 1st night even though I booked a room with twin beds. I don’t know if it was a miscommunication between Expedia and the hotel, but when I raised my concern to their staff, they were insistent that I booked the smaller hotel room and didn’t want to move us, even though I showed them what I booked. So I called Expedia to help us out and they talked to the staff. They eventually moved us the next day. It was a bigger room, but the shower entrance is so small that we had to squeeze our bodies just to get in. No air conditioner and a fan is provided, but I heard that this is normal for most hotels in Germany. Otherwise, it was pretty decent hotel.