Neustadt Holidays

The staff was very helpful and accomodating. The receptionist in the early morning was a pleasure to interact with at such an early hour.

Nice room - family ambiance. Great restaurant and shuttle to the airport.

The apartment was spacious and clean, and the building overall felt well kept. The free shuttle was a real lifesaver, since you really can’t get around here without a car (no Uber in the area). Some things weren’t so great though. The shower head holes were too small, so the water hit like bullets on your skin. The curtain kept coming loose, the sink cover was broken, lighting was poor, the stove was very slow, and there weren’t enough toilets/bathroom facilities. No cleaning service during the stay either. Even with those issues, the room size, cleanliness, and shuttle service made a big difference. For that reason, I’d still give it 4 out of 5 stars.

The rooms are good, but the other amenities are average. The swimming pool, hammam, sauna, fitness room, and changing rooms are squeezed in a tight area with low ceilings that feels unappealing and a little dingy.

I needed an early morning shuttle to the airport. Their shuttle didn't start early enough, which I didn't realize until I got there. Also, the front desk has no one there during the night and early morning, which I also didn't realize. The staff member was very friendly on check in and did explain all. She did order a taxi for me for the next morning, which was great. However, at 3:45a.m. my confidence that it had all been done, wasn't great. I was VERY happy when the taxi showed up right on time at 4 a.m. But, what could I do if he hadn't shown up? I don't even speak French, had no way to get in touch with anyone. It was a lesson in faith. Thank God it worked out.