Neuve-Maison Holidays

I booked this hotel for proximity to the Arthur Ashe Sport Centre. It was perfect to walk there. The room was clean, tidy and I had everything I needed….except quiet. My room was located next to the reception so I heard all the comings and going’s which actually wasnt too bad. But it was also next to the store room and as the staff used it at all hours, the door banged shut. Add to this, a strange electrical noise in my room: it sounded like a door buzzer and came from near the air con. It sounded off several times an hour at all times. I raised it with the staff who said it was an issue with all the rooms and was something to do with electrical overload. Anyway, I had little quiet enjoyment and interrupted sleep. Not great.

The front desk staff was very helpful, kind and well informed. Breakfast was excellent. The walking proximity to both L’Arc de Triumph and the Place de Trocadero make this an ideal hotel to enjoy Paris.

This hotel is a viable, affordable option for visiting Paris and being located near the Louvre and other points of interest, but some amenities and features are only OK as opposed to excellent, and some of this may be related to renovations still in progress. We were met with a few things that didn't quite go right - (1) the cordless phone in the room was dead and the staff did not have batteries to repair them, though they did provide a different model replacement phone that did the job while we were there, and we noticed that as we were leaving, they were replacing all the phones in the rooms; (2) we went to the restaurant on our first night at the hotel and were ignored by restaurant staff even after we approached one waiter and ended up leaving - the same waiter worked the next day in the breakfast area and did not crack a smile; (3) at breakfast, one server knew how to make cafe au lait and the others did not, so the food experience varied each day depending on who was working; (4) the room keys kept getting demagnetized; (5) two tripping hazards that went unresolved - a piece of carpeting at the top of the stairs was allowed to hang over the top step instead of being trimmed to fit, and a drop from the bottom of the staircase into the lobby that we tripped over several times - no signage or markings to identify; (6) construction noise in the morning awakened us; and (7) one day, despite our hanging the "please clean room" sign on our door, our room was not serviced.