New Castle Hotel Guide - New Castle Public Library hotels in New Castle, United States of America.

"Very nice "

"The day I was traveling with my baby, the hotel called me to confirm my reservation by having me pay for the room over the phone. I told then I didn't feel comfortable and that I had selected to pay in person in the hotel room. She was rude and didn't like that I wouldn't pay but I read her my reservation policy and had till later that day to pay without cancellation of my reservation. I also told her that I was traveling alone with a baby and would get in late. Then when I got there, other women that just checked in came back from their room to complain of it's smell. The women behind the desk gave them disinfectant spray as the solution. Then after I checked in the room was dirty. There was pee around the toilet. The bed looked like it was slept in. The sheets did not look or feel fresh. They felt old and used. Food crumbs were all over the carpet. There was sticky stuff on the night stand. Lamps were stained with water. The phone and lamp was broken. I called the front desk through my cell phone and the lady was rude. She said she couldn't help me and hung up on me. I tried to check out that night and they did not give me a refund. "

"Yes yes yes very clean"

"Nice place and spacious room "

"T"

"The pretty young lady who checked me in is outstanding. She is very efficient and always greets me by name . I have stayed at many hotels over the years and i put her on top of all employees who work at the front desk"

"wasn't given a wifi password & the pool was closed for the season "

"clean"

"Great"