New Gretna Holidays

Room was basic but clean and comfortable. Staff were friendly. Breakfast was decent and helped start the day well. Was a little disappointed with the quality of the coffee machine, especially for an Italy! We had 2 minor issues. Firstly, we like 2 pillows each, so we asked for 2 extra pillows on the first night and were told there wasn’t any! Fortunately we asked the room attendant in the morning and she kindly got us 2 extras. Secondly, the safe in the room didn’t work and this wasn’t resolved, despite us asking 3 different staff members. But these were only minor issues. I would still recommend the hotel. It was perfectly adequate for our stay. It’s also in a good area with restaurants and transport links on the doorstep.

The location is great in the Termini train station area. The hotel has good family rooms, perfect refrigerator, and free breakfast. The staff is great-good value for one night stay.

The hotel was clean and in a great location. Staff, especially in the restaurant, were very attentive. Breakfast was delicious each morning and set us up well for the day. Lunch on our first day was also very tasty. The roof top bar was nice. Complimentary biscuits on arrival and cake in our last night was a lovely touch. The only downside was the spa. While cute, the three rooms were not worth 90 euros for an hour and a half. You would only really need an hour tops in there due to the size of the space. I also did not like the fact there was no room to change, we should have been given robes and allowed to change in our room. The steam room had steam, but no heat and after walking up the steps in the jacuzzi and the railings falling apart we came out of the spa after ten minutes. I think if this was an added extra for the hotel and use of it included in the price to stay, it would be much more reasonable. It was a shame as everything else about the hotel we loved. Comfy bed, hot shower etc. Thank you very much for a lovely stay.

Staff not helpful except Lorenzo.

This is my favorite hotel