Exterior

Reviews of Hyatt Regency New Orleans

4 out of 5
Hyatt Regency New Orleans
601 Loyola Avenue, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 795 out of 1199 reviews" "
Rating 8 - Good. 204 out of 1199 reviews" "
Rating 6 - Okay. 85 out of 1199 reviews" "
Rating 4 - Poor. 60 out of 1199 reviews" "
Rating 2 - Terrible. 55 out of 1199 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just adored this hotel! I was looking for great food in New Orleans when it was right here in the hotel. Breakfast was so good and the gumbo was to die for…
Stayed 3 nights in Apr 2024
Response from Melinda on 3 May 2024
Dear Alisa,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and found the food so good. We hope to welcome you back to Hyatt Regency New Orleans again soon! Warm regards,Melinda

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for a concert at the Smoothie King center. We also walked to restaurants and chick-fil-a. Hotel is also very nice. Clean and friendly staff. Would stay here again.
Stayed 2 nights in Mar 2024
Response from Ana on 2 May 2024
Greetings Andrea,We appreciate your feedback. Thank you for staying with us while in New Orleans. We are pleased to hear that you enjoyed our hotel, the service provided by our staff, and the convenience of our location. We look forward to providing another unforgettable experience the next time you visit!

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was much bigger than expected. Clean rooms and the elevators were very efficient.
Stayed 2 nights in Apr 2024
Response from Gale on 1 May 2024
Good evening, Danielle,Thank you for such a kind review. Our staff works hard to see that all of our guests are comfortable during their stay. We look forward to seeing you again in the near future,Warm Regards,

8/10 Good

Kristen, Katy

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Laura on 1 May 2024
Dear Kristen,Thank you so much for providing your rating. We truly hope your stay with us was enjoyable and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 4 nights in Apr 2024
Response from Gale on 30 Apr 2024
Good evening, Jeffrey,Thank you for such a glowing review! We look forward to seeing you in the near future. Warm Regards,

10/10 Excellent

Bryanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel bed I have ever slept on! Beautiful hotel and the breakfast staff are wonderful people who also cook up the best tasting breakfast buffet I’m sure anyone who goes here has had! Housekeeping could’ve done and better job with bathroom but easy 5-10 minute walk to sport stadiums.
Stayed 3 nights in Apr 2024
Response from Laura on 29 Apr 2024
Dear Bryanna,Thank you for taking the time to share your feedback. We are happy to hear that you were comfortable during your stay with us. We will share you feedback on the cleanliness of the bathroom with our housekeeping team to improve our services moving forward. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a pretty nice walking distance from the area’s we all travel to New Orleans to experience. I walked most of my trip because the weather was nice and there was a lot of action. I will be staying at the Hyatt again because I was extremely comfortable my entire stay.
Stayed 1 night in Apr 2024
Response from Laura on 29 Apr 2024
Dear Khadijah,Thank you for sharing your experience with us. We are delighted to hear that you were comfortable during your stay with us. We hope to have the pleasure of welcoming you back in the near future. Best regards,

8/10 Good

Kevin Maclaren

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was underwhelming - smaller than expected. There was a stain on our chaise lounge. Also, the hotel’s open corridor concept on the guest floors isn’t child friendly. Thankfully, it was only my wife and I on this trip, because the low partition walls that overlook and border the central atrium is very dangerous for younger children due to the risk of falling / climbing over the same. Also, the check-in process was a bit clumsy. There’s also a bit of a walk from reception with luggage to the escalators that take you to the 3rd floor where the guest room elevators are located. The elevators that lead to the guest room floors are really modern and high tech. Lastly, it’s not advisable to stay here with a rental car as the parking rates are very high.
Stayed 7 nights in Apr 2024
Response from Ana on 26 Apr 2024
Dear Kevin Maclaren,Thank you for taking the time to provide insightful feedback. It was a pleasure to have you as our guest during your stay in New Orleans. We're sorry to hear that your room did not meet your expectations due to its size and condition. We'd like to discuss your experience with you further; please contact us via our Social or Chat platforms. We hope to improve your experience the next time you visit.

10/10 Excellent

Prabhat, Parrish

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice facility. Room carpeting needs updating
Stayed 4 nights in Apr 2024
Response from Melinda on 25 Apr 2024
Dear Prabhat,Thank you for taking the time to review our property. We are so glad to hear you found our hotel nice. We will be sure to share your concerns about the carpeting with our management team. We appreciate guests like you letting us know when we fall short so that we can make the necessary adjustments to issues we may not know about. We hope to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda

8/10 Good

John, Huntsville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a massive hotel geared to conventions. The only breakfast choice in the hotel is a $27 buffet, which is hard to justify. There are other options a block or so away and there is a Starbucks that has some breakfast options in the hotel.
Stayed 3 nights in Apr 2024
Response from John on 23 Apr 2024
Hello John,Thank you for adding this review of our Hyatt Regency New Orleans. I am sorry that our breakfast buffet did not meet your expectations. I hope you can stay with us again.Best Regards,John

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Great time!
Stayed 1 night in Apr 2024
Response from Laura on 21 Apr 2024
Dear Billy,Thank you so much for your patronage and for the 5-star rating. We are happy to hear that you had a great time while staying with us. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

LaTrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful. It’s conveniently located near Bourbon Street and Canal. Staff were pleasant and professional.
Stayed 2 nights in Apr 2024
Response from Candace on 19 Apr 2024
Dear LaTrina,Thank you for taking the time to review your recent stay at our hotel. We are happy to hear that our hotel met your expectations and that the location offered ease of access to local attractions. We are delighted that the staff was pleasant and professional. Our team will appreciate your positive feedback. We look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace

10/10 Excellent

Lanequia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the stay. We will definitely be back.
Stayed 2 nights in Apr 2024
Response from Candace on 19 Apr 2024
Dear Lanequia,Thank you for taking the time to leave a 5-star rating and review of our hotel. We are so glad that you enjoyed your stay and look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace

10/10 Excellent

tatyania

Travelled with group
Liked: Amenities
I like that the parking garage was right next to the hotel. I love the staff for answering any questions that I may had during my stay!
Stayed 1 night in Apr 2024
Response from Candace on 19 Apr 2024
Dear tatyania,Thank you for taking the time to leave a 5-star rating review of our hotel. We are glad that the parking was convenient for you and to hear that the staff was wonderful. We look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace

10/10 Excellent

Lakeya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Gale on 17 Apr 2024
Good afternoon, Lakeya,Thank you for your 5 Star review! We look forward to seeing you in the near future. If you need any assistance in making your new reservation don't hesitate to contact us.Warm Regards,

8/10 Good

Tameeka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were very nice but the parking situation is mess when there are many local events in town.
Stayed 2 nights in Apr 2024
Response from Betsy on 16 Apr 2024
Dear Tameeka,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel and staff were very nice. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

4/10 Poor

Eric L.

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was basically OK. No maid service for three days – no towels, no coffee no beds fixed. No services whatsoever.
Stayed 3 nights in Apr 2024
Response from Ana on 16 Apr 2024
Dear Eric L.Thank you for taking the time to provide insightful feedback. We're sorry to hear that your room did not include the amenities. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope to improve your experience the next time you come.

10/10 Excellent

Michael

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and amazing staff
Stayed 2 nights in Apr 2024
Response from Laura on 15 Apr 2024
Dear Michael,Thank you so much for your patronage and for the 5-star rating, We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Edward

Stayed 2 nights in Apr 2024

8/10 Good

Ashley

Stayed 1 night in Apr 2024
Response from Shelly on 3 May 2024
Hello Ashley! Thank you for your excellent rating. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your overall stay. We hope to welcome you back for another wonderful stay in the future. Best Regards, Shelly

10/10 Excellent

Joshua, Gulfport

Stayed 1 night in Apr 2024
Response from Melinda on 2 May 2024
Dear Joshua,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. Many dining options and walking distance from the French Quarter.
Stayed 2 nights in Mar 2024
Response from Jamie on 7 Apr 2024
Dear Yvette,Thank you for your delightful 5/5 rating and review of our Hyatt Regency New Orleans! It was great to read that you enjoyed your stay with us, and that you found our hotel conveniently located for your stay. Thank you for staying with us, we hope to welcome you back as our guest again soon!Warm regards,Jamie

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, some worn furniture Staff is very friendly. We did ask for extra towels twice and didn’t receive them. We also asked for coffee which we did receive but no cups. Hotel restaurant food was very good and friendly service. Room is large, comfortable bed, although the toilet sits low and a flaw design with the door.
Stayed 2 nights in Apr 2024
Response from Jamie on 7 Apr 2024
Dear Patricia,Thank you for taking the time to review our Hyatt Regency New Orleans! It was great to read that you enjoyed your stay with us, and that our team's service helped contribute to an enjoyable stay experience. We appreciate your feedback, and hope to welcome you back as our guest on your future visits to New Orleans!Warm regards,Jamie

8/10 Good

Cheickh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jamie on 7 Apr 2024
Dear Cheickh,Thank you for taking the time to leave our Hyatt Regency New Orleans a rating. We were glad to see that you enjoyed your stay with us! We hope to welcome you back as our guest for an even better stay experience in the future.Warm regards,Jamie

10/10 Excellent

Sharice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge hotel and plenty of rooms. Would recommend this hotel for any event near the stadium!! Walking distance from Bourbon Street!!
Stayed 2 nights in Mar 2024
Response from Melinda on 5 Apr 2024
Dear Sharice,Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us and found our location convenient. We hope to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Two room changes: 1st one, canabis smell, 2nd one: nail polisher
Stayed 1 night in Mar 2024
Response from Rebecca on 5 Apr 2024
Hello Carlos,Thank you for your feedback and recent stay at Hyatt Regency New Orleans. We are sorry for the issues of the room smelling resulting in having to change rooms. We certainly understand the disappointment. We hope to have the opportunity to welcome you back. Warm regards,RebeccaGuest Experience

6/10 Okay

Juyeon

Stayed 2 nights in Mar 2024
Response from John on 23 Apr 2024
Hello Juyean,Thank you for adding this score for our Hyatt Regency New Orleans. I am sorry to see your stay was not perfect. I hope you can give us another chance.Best Regards,John

8/10 Good

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, customer service, House keeping, Bellman were Awesome!
Stayed 3 nights in Mar 2024
Response from Melissa on 2 Apr 2024
Hello Marcus,I am very pleased that you enjoyed your stay with us! Thank you for letting us know that the hotel was clean and that all the staff provided excellent customer service as well. Come back soon!Best regards,

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Michelle on 2 Apr 2024
Hello John! Thank you for taking the time to send in your 5 out of 5 reviews, Happy you enjoyed your stay with us, and hope to see you again soon.Best Regards,

10/10 Excellent

Antwane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location for sporting events
Stayed 1 night in Mar 2024
Response from Betsy on 1 Apr 2024
Dear Antwane,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our location is the best for sporting events. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Location near the stadium
Stayed 2 nights in Mar 2024
Response from Michelle on 2 Apr 2024
Hi Adam, Thank you for taking the time to review your stay with us. I'm happy to hear our location was convenient for you. We hope to welcome you back again soon. Best Regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the basketball area
Stayed 1 night in Mar 2024
Response from Laura on 31 Mar 2024
Greetings John,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that our location was perfect for your needs. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Carline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and active area. Staff were very helpful.
Stayed 4 nights in Mar 2024
Response from Laura on 31 Mar 2024
Dear Carline, Thank you so much for your patronage and for the 5-star rating. We are happy to hear that you felt safe and comfortable during your stay with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Jacob

Stayed 1 night in Mar 2024
Response from Janet on 19 Apr 2024
Greetings Jacob,It is fantastic to see the rating you gave our Hyatt Regency New Orleans! We appreciate you taking the time to provide a rating. We hope the next time you are in our city we will have the pleasure of welcoming you back for another stay.Warm regards,

10/10 Excellent

Timisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. And it’s huge. Great place for multiple conferences to happen at once.
Response from Candace on 30 Mar 2024
Dear Timisha,Thank you for your 5-star rating of our hotel. I am glad to hear that you enjoyed the property and look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jamie on 6 Apr 2024
Dear Nancy,Thank you for taking the time to leave a rating for our Hyatt Regency New Orleans. Your feedback is important to us as we continually strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a five-star stay experience!Warm regards,Jamie

10/10 Excellent

Marlene

Stayed 2 nights in Mar 2024
Response from Janet on 19 Apr 2024
Dear Marlene,Thank you for providing a rating on our Hyatt Regency New Orleans. We are overjoyed to see the 5/5 rating. It was a pleasure having you as our guest and we hope to welcome you back again soon for another outstanding experience.Warm regards,

4/10 Poor

DEANDREA

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Travis on 31 Mar 2024
Hello DEANDREA! Thank you for taking the time to rate our hotel. We would like the opportunity to speak with you more about your stay. Please reach out to us via any of our social or chat channels. Warm Regards, Travis

2/10 Terrible

Diane

Stayed 2 nights in Mar 2024
Response from Lindsey on 12 Apr 2024
Hello Diane, Thank you for your rating. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We would love to welcome you as our guest again!! Warm Wishes

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and fancy. Cons, it was very hard at first to navigate the hotel. Didn’t understand the check in staff, bit of a language barrier another customer had to help us figure out the elevator and the numbers for our floor and hotel room number. But once figured out, it was manageable.
Stayed 2 nights in Mar 2024
Response from Larissa on 23 Mar 2024
Dear Sonya,Thank you for your feedback and rating. We are thrilled to hear that you enjoyed your stay with us over all and find joy in knowing that you found our hotel nice and fancy. We hope to have the pleasure of welcoming you again the next time you are in the area. Kind regards,

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked: The hotel was clean and has a pleasant scent. The staff were friendly and attentive. What we didn’t like: The hotel didn’t feel safe. After arrival and checking in. We were asked to show our room card to hotel employees before entering the elevator area. Although we appreciate there being a checkpoint, it made us feel alarmed that there was a need to do so as we’ve never seen the practice at any Hyatt property before. Also, the entrance of the hotel where vehicles arrive for valet had random people loitering and walking throughput the area. It was obvious that they were not guests of the hotel.
Stayed 3 nights in Mar 2024
Response from Melinda on 22 Mar 2024
Dera Michael,Thank you for taking the time to review our property. We are so glad to hear you found our hotel had a clean and pleasant scent and that our staff provided friendly and attentive service. Please allow me to apologize for not feeling safe. We will be sure to share your concerns with our management team. We hope to have the opportunity to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda

10/10 Excellent

Madisen

Stayed 1 night in Mar 2024
Response from Jamie on 10 Apr 2024
Dear Madisen,Thank you for your great 5/5 rating for our Hyatt Regency New Orleans! We were delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest on your future visits to New Orleans!Warm regards,Jamie

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, would come back
Stayed 3 nights in Mar 2024
Response from Betsy on 19 Mar 2024
Dear Kevin,Thank you for the 5/5 feedback and rating. We are happy that you felt your stay at our hotel was excellent. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dacia on 19 Mar 2024
Hi Danielle,Thank you so much for your 5-star rating. We are so happy to know you had wonderful stay. We will look forward to welcoming you to Hyatt Regency New Orleans again soon.Kind regards,

10/10 Excellent

LaTonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jamie on 20 Mar 2024
Dear LaTonya,Thank you for your excellent 10/10 rating for our Hyatt Regency New Orleans! It was a delight to see that you had an enjoyable stay with us. We hope to welcome you back as our guest on your future visits to New Orleans!Warm regards,Jamie

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Jamie on 7 Apr 2024
Dear Jennifer,Thank you for your great 5/5 rating for our Hyatt Regency New Orleans! We were thrilled to see that you enjoyed your stay with us. We hope to welcome you back as our guest on your future visits to New Orleans!Warm regards,Jamie

10/10 Excellent

todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it.
Stayed 1 night in Mar 2024
Response from Travis on 17 Mar 2024
Hello Todd!Thank you for taking the time to provide your review of our hotel. We are glad to hear you enjoyed your stay with us. Thank you for staying with us at the Hyatt Regency New Orleans. We look forward to welcoming you back soon. Warm Regards, Travis

8/10 Good

Kim

Stayed 3 nights in Mar 2024
Response from Jamie on 6 Apr 2024
Dear Kim,Thank you for taking the time to leave our Hyatt Regency New Orleans a rating! We were glad to see that you enjoyed your stay with us, and we hope to welcome you back as our guest for an even better stay in the future!Warm regards,Jamie

10/10 Excellent

Lore

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2024
Response from Tieysha on 16 Mar 2024
Hello Lore,Thank you for your 5 out of 5 rating. We are so pleased to hear that you had a great stay. We look forward to welcoming you back to Hyatt Regency New Orleans in the future.Best Wishes,

8/10 Good

Safia M

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hand basin faucets is sputtering water allover . Moreover, there was unpleasant/ nasty smell come off the basin drains
Stayed 3 nights in Mar 2024
Response from Melinda on 15 Mar 2024
Dear Safia M,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Hyatt Regency New Orleans for an improved stay that exceeds all expectations.Warm regards,Melinda