Interior

Reviews of Old 77 Hotel

4 out of 5
Old 77 Hotel
535 Tchoupitoulas Street, New Orleans, LA

Reviews

8.0

Very good

Rating 10 - Excellent. 814 out of 1739 reviews" "
Rating 8 - Good. 444 out of 1739 reviews" "
Rating 6 - Okay. 250 out of 1739 reviews" "
Rating 4 - Poor. 127 out of 1739 reviews" "
Rating 2 - Terrible. 104 out of 1739 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Easily walkable and very clean. Would definitely come back!
Stayed 1 night in Apr 2024

8/10 Good

Drew, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location--walkable to most things you'd want to do. Staff is courteous and helpful. Property has a very cool vibe, being a converted commercial property. The only knock we have against it is the "Deluxe" room we were in. A small, interior room with no windows, and the wood floor creaked very loudly. Other than that, comfortable.
Stayed 4 nights in Apr 2024

6/10 Okay

Sarah

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
The property was in a good location to reach the French Quarter. However one of the rooms in my reservation had such an overpowering smell of mold that we needed to move to another room. Guests at the resort pulled the fire alarm in the middle of the night and the hotel did not address the evacuation with guests even though it was 1:30AM.
Stayed 4 nights in Apr 2024

8/10 Good

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, interesting, comfortable feeling.
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Thank you kindly for sharing your experience with us! I'm delighted to hear that you found our hotel to have a quaint, interesting, and comfortable feeling. It's our aim to infuse every corner with the unique charm and character of New Orleans, ensuring our guests feel right at home in the heart of the Big Easy. I hope to have the pleasure of welcoming you back to The Old No. 77 Hotel for another memorable stay soon.

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Fun atmosphere with art and comfortable lobby
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Kristin, Fun, artsy, and comfortable! A great description of The Old No.77 Hotel. I'm thrilled that the art in each corner of our resort resonated with you and that we could be a great home away from home to explore the vibrancy of New Orleans. I look forward to welcoming you back!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband & I travel to New Orleans anywhere from 5-15 times every year for work and recreation. This particular trip we attended Jazz Fest & we chose to stay at The Old No. 77 Hotel. This amazing boutique hotel in the Central Business District is located next to The French Quarter, so if shopping & eating in The Quarter is on your to do list, then you’re in luck because this Hotel puts you in the perfect location for both! Located inside The Old No. 77 is Compère Lapin restaurant. This French & Caribbean restaurant is home to award winning chef Nina Compton. This restaurant & chef have received too many awards to even mention in this review!! This was actually the second time we stayed in the King Room which is a spacious 355 square foot room with amazing wood floors, mini fridge, safe and a nice mini honor bar. The fridge & safe are nicely tucked away in a beautiful antique style dresser that lends a more aesthetic appeal to the room that I absolutely loved! The attention to detail that Old No. 77 has taken is outstanding as it has an artistic design that captures New Orleans charm & character perfectly in my opinion! On this trip we arrived into town early & they did everything to accommodate us. While we waited in the cool, artistic bar & lobby Raven at the front desk went way out of her way to help us! I honestly can’t wait to go back to Nola again soon because we will absolutely be staying at The Old No. 77
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Wow! It sounds like you had an incredible time at The Old No. 77 Hotel during your recent visit to New Orleans for Jazz Fest. Your review encaptures the essence of our hotel perfectly and every sentence makes it glow. I'm overjoyed to hear that our boutique hotel provided the perfect location for your activities, with its proximity to both the Central Business District and the French Quarter. It's fantastic that you enjoyed dining at Compère Lapin, and we're proud to host such a renowned restaurant with award-winning chef Nina Compton.Our King Room sounds like it suited your needs perfectly, with its spacious layout and charming amenities. I'm so pleased that you appreciated the attention to detail in our design, capturing the essence of New Orleans charm and character. It's our goal to create a welcoming and aesthetically pleasing environment for all our guests.I'm glad that our team, especially Raven at the front desk, went above and beyond to ensure you had a comfortable and enjoyable stay. I can't wait to welcome you back to The Old No. 77 Hotel for more jazzy moments!

8/10 Good

Saylor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I enjoyed my stay overall at the Old 77, with two factors being a large influence. The first being the $20 food/beverage credit through Expedia, as there was a restaurant on sight. The second factor was the lowest cost for parking for the area hotels. The hotel itself was older with features such as antique wood flooring that creaked with every step someone took. Such features were not clearly relayed in the description when I originally booked the property.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Saylor, It's wonderful to know you enjoyed your stay at The Old No.77 Hotel and that you could take advantage of the credit to enhance your stay. I'm sure you enjoyed delicious coffee and pastries at Tout La and a fusion of Caribbean and New Orleans cuisine at Compere Laping. I'm also pleased that you found our parking convenient, having it just across the street is indeed a privilege, even more in our city as vibrant as ours. However, I regret that some aspects of our hotel did not exceed your expectations and we'll consider your comments for improvement. Can't wait to welcome you back for more adventures soon!

10/10 Excellent

Rena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the high celings in the rooms and the overhead fan
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Rena, I love that you appreciated the decor and architectural choices that make The Old No.77 Hotel so unique. I'm sure your stay was filled with the energy of New Orleans and I hope it stays with you until your return. I'll be looking forward to welcoming you back!

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the welcome txt to the greeting when I checked in this was one of the best experiences and cutest boutique hotels I’ve stayed at. The details are immaculate and the staff was hands down the friendliest I’ve ever experienced. I will stay here again no doubt
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Ashley, Immaculate! What a description. Thank you so much for your kind words. I'm glad that every aspect of your stay was wonderful and that our Southern hospitality shone brightly during your stay. We're also honored to be considered one of the best boutique hotels you've visited. I look forward to your return to The Old No.77 Hotel. A little secret, New Orleans is already calling your name.

10/10 Excellent

Malia

Liked: Cleanliness
.
Stayed 1 night in Apr 2024
Response from Julius on 29 Apr 2024
Thank you for choosing to stay with us and for sharing your feedback

8/10 Good

Cynthia Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was quite artsy. The room was clean. It was nice having a coffee shop in the lobby but I would have liked to have a coffee maker in the room. All of the staff we encountered were friendly. Parking is expensive if you go through the hotel so we found our own free parking.
Stayed 3 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Cynthia,Your feedback sounds as good as a jazzy melody! Each corner is designed to reflect the vibrancy of New Orleans and I could not be happier that you enjoyed the artsy ambiance of our hotel. I'm also glad to hear that Tout La enhanced your stay even further and we'll consider your feedback about the in-room coffee maker. Your kind words about our staff are appreciated. I look forward to welcoming you back to The Old No. 77 hotel soon!

6/10 Okay

Hunter

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Love this property and we stay here every time we visit New Orleans! Unfortunately, the checkout clerk this time insisted on adding a "cleaning fee" to our bill because we brought our dog. We were there for one night and made no mess. The hotel property states they are pet friendly, but beware of these hidden fees. The clerk was rude and was unable to show me on the website where they disclosed this fee. Don't bring your pets here.
Stayed 1 night in Apr 2024
Response from Old 77 Hotel on 24 Apr 2024
I'm really sorry to hear about your frustrating experience. It sounds like you've had such wonderful stays at this property in the past. Your feedback is valuable, and hopefully, it prompts the hotel to reassess how they communicate their pet policies and charges in the future.

8/10 Good

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location
Stayed 1 night in Apr 2024
Response from Julius on 23 Apr 2024
We're thrilled to hear that you loved our location! Thank you for sharing your excitement with us. Our prime location is one of our greatest assets, and we're delighted that it added to the enjoyment of your stay. We're passionate about providing our guests with the best possible experience, and knowing that our location contributed to your satisfaction is incredibly rewarding for us. We hope to welcome you back again soon for another fantastic stay!

6/10 Okay

BAICHUN

Travelled with partner
Liked: Staff & service
Location is good. I didn't like that there were no windows in room and safe did not work.
Stayed 2 nights in Apr 2024
Response from Julius on 23 Apr 2024
I'm truly sorry to hear about your disappointment with the lack of windows in the room you reserved and the issue with the safe not working.Your feedback is invaluable, and we will take immediate steps to address these concerns to ensure they are rectified for future guests. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ellen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Ellen,Thank you for your feedback and for allowing us to be your home away from home in the Crescent City! While I'm glad you had an overall positive experience, I regret that some aspects of your stay did not hit the mark for you this time. I'd appreciate the chance to learn more about your stay and provide you with the exceptional experience you deserve. Should you have any further feedback, please don't hesitate to reach out directly! Until next time, keep the jazzy vibes of New Orleans with you!

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was great!
Stayed 1 night in Apr 2024
Response from Julius on 15 Apr 2024
Thank you for your rating.

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property! The staff is wonderful and helpful. It’s very convenient to almost everything. The only downside is the noise. Bring some earplugs or a box fan and it’s fine.
Stayed 2 nights in Apr 2024
Response from Julius on 15 Apr 2024
It sounds like you've found a gem with that property! Having helpful staff and convenient amenities can really enhance your living experience. I can understand how the noise might be a downside though. It's great that you've found some solutions like earplugs or a box fan to help mitigate it. Finding ways to make your space more comfortable can definitely make a big difference.

10/10 Excellent

Sandra

Nice hotel and staff
Stayed 2 nights in Apr 2024
Response from Julius on 15 Apr 2024
I'm thrilled to hear that you had a great experience at the hotel! Having friendly and attentive staff can truly make a stay memorable. Here's to many more wonderful stays in the future!

10/10 Excellent

Mackenzie

Stayed 3 nights in Apr 2024

10/10 Excellent

Starla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you-we had a great time. It’s eclectic and the communication was great-
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Your kind words mean the world to us! I'm pleased to hear that you had a great time soaking in the eclectic vibes of our New Orleans-inspired hotel. I can't wait to have you back to experience more of the unique charm and hospitality of The Old No.77 Hotel!

8/10 Good

Szandra, Old Greenwich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool boutique hotel and I would recommend and stay there again. It has nice rooms, convenient coffee bar, restaurant, friendly staff, and a gym with a peloton bike. Cleaning is only every other day. The bed is not as comfortable as a Marriott and the pillows were firmer than a stomach sleeper would like. Full disclosure I didn't ask for a replacement pillow so they may have other options.
Stayed 3 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Szandra, I'm absolutely delighted to hear about your positive experience at our boutique hotel! Your recommendation and intention to return are the greatest compliments we could receive. It's fantastic to know that you enjoyed our charming rooms, fitness amenties, our cafeTout La with its delightful selection of local blends, and our welcoming staff. I appreciate your understanding regarding our cleaning schedule, and rest assured, we'll continue to strive for excellence in every aspect of our service. Your comfort is paramount to us, so please don't hesitate to reach out for any requests during your next stay. I can't wait to welcome you back to The Old No. 77 Hotel for another wonderful experience immersed in the vibrant spirit of New Orleans!

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Julius on 10 Apr 2024
Thank you for your rating!

10/10 Excellent

Savannah

Stayed 3 nights in Apr 2024
Response from Julius on 28 Apr 2024
Thanks for your rating!

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is just what you see in the pictures. It’s an old warehouse so it’s not a brand new luxury hotel, but it has bones and it’s very unique. Very artsy and rustic. My husband and I were there for two nights and had a queen deluxe room. The bed was VERY comfortable and the room was just the right size for us. I read in previous reviews that the walls are thin. That is true, but once I turned my phone on a sound machine, it knocked out any noise. We would recommend this hotel to anyone visiting.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
I'm thrilled to hear that you enjoyed your stay at The Old No. 77 Hotel! Our unique blend of historic charm and artistic flair is indeed what sets us apart, and I'm delighted that you appreciated the character of our hotel. It's wonderful to hear that you found your queen deluxe room comfortable and perfect for your needs. Thank you for sharing your experience with us and for recommending our hotel. I can't wait to welcome you back for another memorable stay immersed in the vibrant culture of New Orleans!

6/10 Okay

Jeffrey

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel is easy to find and convenient. Staff are nice. Food choices there and nearby are good. I wish the rooms had a coffee maker. The cleanliness was not good in the common areas, especially the hallway carpets. They look like they hadn’t been vacuumed in a week and had nasty stains. There was a mouse in my room which they tried to trap but couldn’t. Also I could hear every conversation in detail of the person above me through the vent on the top of the wall. I probably wouldn’t stay here again.
Stayed 4 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for sharing your experience with us. I'm glad to hear that you found our hotel easy to find and convenient to explore all New Orleans has to offer. Your feedback regarding the cleanliness of the common areas and the challenges you encountered in your room is concerning, and I deeply regret any inconvenience this may have caused. Rest assured, we take your feedback seriously, and we are already taking steps to address these concerns, including getting a replacement for the hallway carpet that will be installed soon. Your satisfaction is our top priority, and we are committed to ensuring a more enjoyable experience for our guests in the future. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. I hope to have the opportunity to welcome you back and exceed your expectations on your next visit to New Orleans.

6/10 Okay

Kariann

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only complaint I have about this property was the hallway carpet - it is gross and stained on each floor and they need to replace it ASAP.
Stayed 3 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Kariann, Thank you for sharing your thoughts with us! I'm thrilled to hear that you had an enjoyable stay at our hotel. While it's disappointing to learn about your concern regarding the hallway carpet, I'm pleased to inform you that a new one will be installed soon. Rest assured, we're committed to providing you with a flawless experience on your next visit. I can't wait to welcome you back for another memorable stay filled with the vibrant spirit of New Orleans!

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel with a whole lot of character very close to many key areas if you dont mind a few blocks of walking. The restaurant in the hotel was also amazing for dinner!
Stayed 4 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Thank you for your glowing review! I'm delighted to hear that you enjoyed the unique character of The Old No. 77 Hotel and found our location convenient for exploring the vibrant streets of New Orleans. It's fantastic to know that you relished our Caribbean and New Orleans cuisine at Compere Lapin I can't wait to welcome you back for another memorable stay filled with the charm and flavors of The Big Easy!

10/10 Excellent

Michael A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable hotel and wonderful staff. Great location away from the crazyness. Good restaurant's around the area. I recommend ownership to replace flooring in rooms. You can hear every footstep above you.
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Michael, Thank you for your wonderful feedback! I'm thrilled to hear that you enjoyed your stay at The Old No. 77 Hotel and found our staff to be wonderful. Our location, tucked away from the hustle and bustle, offers a peaceful retreat while still being conveniently close to the best of New Orleans. Your recommendation regarding the flooring in the rooms is duly noted, and we'll consider it as we continously strive to enhance our guest experience. I appreciate your recommendation and look forward to welcoming you back for another great stay!

4/10 Poor

Tashae K

Disliked: Property conditions & facilities
It needs to be updated. Floors were unleveled, hallway floors were dirty.
Stayed 1 night in Apr 2024
Response from Julius on 4 Apr 2024
I completely understand your concern. Ensuring a safe and clean environment is crucial. I'll prioritize addressing the unleveled floors and cleaning the hallway floors immediately. Your comfort and safety are my top priorities. We genuinely hope to welcome you back again soon. Your feedback is invaluable, and we're committed to ensuring your next experience exceeds your expectations. Thank you for choosing us, and we look forward to the opportunity to serve you again.

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Will stay again and refer friends
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for your recommendation! I'm could not be happier to say you had a great stay at The Old No. 77 Hotel. Your kind words mean a lot to, and I can't wait to welcome you back for another fantastic stay. I look forward to welcoming you back soon, bring your friends along to experience the charm of New Orleans with us too!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price point, location, customer service all great. Hotel is rustic but has a nice morning coffee area and seating.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
William, That's a fantastic review! I'm thrilled to hear you had a perfect stay at The Old No. 77 Hotel and enjoyed starting your day with a cup of locally roasted coffee at Tout La. It's indeed the perfect way to get energized to explore the vibrant streets of New Orleans. I can't wait to welcome you back for another wonderful stay filled with the charm and hospitality of The Big Easy!

6/10 Okay

Dara

Liked: Staff & service
Response from Julius on 4 Apr 2024
Thank you for your rating.

8/10 Good

Crisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the Old 77, the staff here is TOP NOTCH. We arrived at 5AM and they allowed us an early check in, into a small room on the 2nd floor where we could shower and nap before exploring. By the looks of the dingy and filthy hallway on the 2nd level and the dark small bedroom, I was a bit nervous what our booked room would be like, bc room 203 and the 2nd level in general are NOT what is advertised online. By noon our actual room was ready and it was spectacular!! The 4th floor was very bright and clean and our room was lovely. The bed is so comfy! Some things that could be better. Adding a coffee pot or the option to access coffee before 730am. Currently the little in hotel coffee shop is open 730-11 (less on Sundays) House keeping. We were there Wed-Tuesday, and we were told at check in that housekeeping would come every other day.. by Saturday I requested the room be cleaned/restocked around 1030, at 230 we came back to change and it hadn’t been cleaned, so I asked again and was assured that it would be down that day.. came back around 11PM and it wasn’t down. We were out of TP & toiletries.That night the toilet in our room and others overflowed. My wife went down to ask for towels and a plunger and stood at the desk for 20mins at 4AM before finally calling and someone came out to answer the phone and saw her. Naturally the next morning I again requested the room be WELL cleaned and was thrilled it had been by the time we returned. 4/5
Stayed 5 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Crisa, Thank you for sharing your delightful feedback about your recent stay at The Old No. 77 Hotel. I'm thrilled to hear that you loved your overall experience and that our staff provided top-notch service. I'm glad we were able to accommodate your early check-in by providing a temporary room on the 2nd floor, allowing you to freshen up and relax before exploring the city. Your satisfaction is our top priority, and I'm pleased to hear that you enjoyed your room on the 4th floor once it was ready. Your feedback about the coffee options and housekeeping service is invaluable, and I'll be sure to share it with our team to address these areas for improvement. We always strive to provide a comfortable and seamless experience for our guests, and I'm sorry for any inconvenience you experienced. Your feedback helps us ensure we're continuously improving our services, and I hope you'll consider giving us another chance to exceed your expectations in the future. I'd love to welcome you back for another wonderful stay at The Old No. 77 Hotel!

10/10 Excellent

gene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in every way. Excellent staff! Great location! Very very safe. Will stay there again!
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
I'm thrilled to hear that The Old No. 77 Hotel exceeded your expectations in every aspect! Our dedicated team is committed to providing exceptional service, and it's rewarding to know that you felt safe and comfortable throughout your stay. Situated in the heart of New Orleans, our hotel offers convenient access to the French Quarter and all the vibrant attractions the city has to offer, while still providing a peaceful and secure environment. I'm excited to have the opportunity to welcome you back for another unforgettable experience!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Samuel, Thank you for your glowing review of The Old No. 77 Hotel! I'm glad you enjoyed your stay and can't wait to welcome you back for more NOLA magic!

8/10 Good

Elizabeth

Stayed 2 nights in Mar 2024
Response from General Manager on 22 Apr 2024
Elizabeth, I'm thrilled to have had you stay with us and appreciate your rating. I hope to welcome you back soon to The Old No. 77 Hotel for another unforgettable experience infused with the vibrant spirit of New Orleans!

10/10 Excellent

Madalyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great time. We loved the decor and personality the hotel itself had. We will be staying again soon! Had the best night sleep on the comfy bed and the tall ceilings are amazing.
Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
That's wonderful to hear! I'm thrilled you and your husband had such an enjoyable time at the hotel. It sounds like the decor and ambiance really resonated with you, and it's fantastic to know you'll be returning soon. A great night's sleep on a comfy bed can make all the difference, and tall ceilings definitely add to the sense of space and comfort. Thank you for sharing your positive experience, and here's to many more delightful stays at the hotel!

10/10 Excellent

Indra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, the building charmingly old. It’s centrally located so very walkable.
Stayed 3 nights in Mar 2024
Response from General Manager on 1 Apr 2024
I truly appreciate your feedback and I'm delighted that you enjoyed the spaciousness of your room and the historic charm of The Old No. 77 Hotel. Our central location allows for convenient exploration of New Orleans' vibrant neighborhoods, making it easy to immerse yourself in the city's unique atmosphere. I look forward to welcoming you back for another memorable stay filled with the magic of NOLA!

10/10 Excellent

COREY, LOCKPORT

Response from Front Desk on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Michael,I'm delighted by your glowing rating! We're thrilled to have made your stay memorable. Can't wait to welcome you back to The Old No. 77 Hotel for another unforgettable experience filled with the vibrant spirit of New Orleans!

8/10 Good

Salvador

Travelled with partner
Liked: Staff & service
Great location and friendly staff.
Stayed 3 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your feedback! I'm pleased to hear that you enjoyed our great location and friendly staff at The Old No. 77 Hotel. Our prime location in the heart of New Orleans allows easy access to the city's top attractions, ensuring a memorable stay. Our team takes pride in providing excellent service, and we're delighted that you experienced our southern hospitality firsthand. I look forward to welcoming you back for another fantastic stay filled with the vibrant charm of NOLA!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, and the location! We would definitely stay here again!
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
I'm excited to hear you're already considering returning to The Old No. 77 Hotel! From iconic landmarks to hidden gems, there's so much to discover in New Orleans, and I'm delighted that our prime location in the heart of the city allowed you to experience this! I look forward to welcoming you back soon for another dose of NOLA charm and hospitality!

4/10 Poor

Melanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
On first glance I did like this property but on closer inspection everything felt old and dirty. Our toilet had to be fixed multiple times and while the staff was helpful- it was just an annoying issue. The carpets were all dirty and the brick wall in the room seemed cool until I noticed dust and debris coming from it all over our stuff. The worst part was our last night we found two very large cockroaches in our bathroom. We did report it to the front desk on our way out but we were leaving super early and didn’t get to talk to management. Overall the staff was great but this space could use some better cleaning and maintenance.
Stayed 3 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
I'm truly sorry to hear about your disappointing experience at the property. It must have been frustrating to encounter cleanliness issues and maintenance issues during your stay. I can imagine how unsettling it must have been to find cockroaches in your bathroom, especially on your last night. It sounds like you made the best of the situation by reporting it to the front desk. Your feedback about the need for better cleaning and maintenance is valuable and I will ensure it's conveyed appropriately. Thank you for sharing your concerns, and I hope your next accommodation will meet your expectations much better.

10/10 Excellent

Tanner

Stayed 1 night in Mar 2024
Response from Julius on 19 Apr 2024
Thank you for your rating!

10/10 Excellent

Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool joint
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Sidney, I'm overjoyed that you found The Old No. 77 Hotel to be perfect for your New Orleans adventures and that you enjoyed the unique ambiance of our hotel. I hope to welcome you back soon for another great experience! May the vibrant spirit of our city stay with you until your next visit!

10/10 Excellent

Blake

Travelled with pets, Travelled with partner
Liked: Amenities
Awesome stay! Super cool building
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you for your wonderful feedback! I'm delighted to hear that you had an awesome stay at The Old No. 77 Hotel and appreciated our building. From the moment you step inside, you're greeted with the vibrant energy of our city, reflected in every corner of our hotel. I look forward to welcoming you back for another memorable experience!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay, hotel is beautiful, rooms cool old design but very comfortable. I would definitely stay here again
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Thank you for sharing your review and choosing The Old No. 77 Hotel for your stay in New Orleans. I'm glad you enjoyed our blend of historic charm and modern comfort. I look forward to welcoming you back for another fantastic stay, brimming with the vibrant spirit and charm of NOLA!

6/10 Okay

Ronda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The side of the property we were on was very dated, smelled, overall dirty. We had someone throw-up outside our room door. We reported it to the front desk first thing in the morning. It was still there when we woke the next morning. I do not recommend!
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Mar 2024
I'm truly sorry to hear about the challenges you encountered during your recent stay with us. Your feedback is extremely valuable, and I assure you that we take it very seriously. Providing a pristine environment that reflects the spirit and historic charm of New Orleans is paramount to us. It's disappointing to hear that we fell short of meeting your expectations in this regard. Rest assured, we will discuss this situation with our team to ensure that such concerns are addressed promptly. I hope you give us the chance to provide you with the seamless experience you deserve.

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location, despite being close to all main attractions in the city and the riverfront. Clean and modern, very helpful staff. Very comfy bed!
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
I'm glad that you enjoyed your stay at The Old No. 77 Hotel! Our location offers the perfect balance of tranquility and convenience, allowing our guests to explore the bustling attractions of the city while returning to a peaceful retreat. It's fantastic to hear that you found our accommodations clean, modern, and comfortable and that our staff provided helpful service throughout your visit. I can't wait to welcome you back for another relaxing stay in the heart of The Big Easy!