New Ross Hotels

"Bed and pillows were great! TV remote was TERRIBLE! Instructions for use didn’t help. Samsung remotes are not consumer friendly. Kitchen attendant was kind of rude. Juice was empty and was not fixing it."

"Staff was awesome, breakfast was the best, however, the hot water in the morning shower was not hot, not good at all. The staff said they've gotten other complaints and it's because we all share a hot water heater. NOT GOOD. If you want hot water with your shower in the morning, you're not going to get it, or wait for everyone else to finish showering. I didn't have hot water and they know why. it wasn't completely cold, but it was not warm enough at all. "

"yes"

"Nice room. Friendly staff. Quiet."

"The good: Excellent breakfast menus both days. Lots of choices. Friendly staff, especially the woman overseeing the housekeeping. There’s a small business center, and the hotel shop where you can buy a decent meal to prepare in your room is a nice touch. The not-as-good: Room is designated as accessible, but it really isn’t: toilet is very low to the ground and hard on the knees; no grab bars; sink is waist high; a button outside door opens it for five seconds, but there isn’t a similar button to open the door from the inside. Mattresses are very uncomfortable, sloping down from the middle so it feels like you’re rolling downhill. Could use better lighting; we had just three very small lights fixtures. A floor lamp and larger desk lamp would be helpful. Needs better sound-proofing. The kids upstairs sounded like a herd of elephants all night long."

"Room was really nice for a family of 5. The breakfast had healthy options unlike usual hotels. Very clean. We will stay again when going thru that area! "

"The room was very clean and comfortable. It had a mini fridge and a microwave, which was nice. There was a lamp on the side of the bed that didnt work at first, but we figured out that it needed to be plugged in to a different outlet. "

"What an amazing property! It was clean and comfortable. We didn't want for anything. Thanks for a great stay!"

"Front desk staffers appear to both have being playing on their phones. Polite but not what you expect from a Hilton property."