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Reviews of Artel Hotel

2 out of 5
Artel Hotel
9 Malcolm X Blvd, Brooklyn, NY

Reviews

6.2
Rating 10 - Excellent. 11 out of 44 reviews" "
Rating 8 - Good. 8 out of 44 reviews" "
Rating 6 - Okay. 10 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 11 out of 44 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ka sin, St ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful in every way
When we arrived the room looked quaint but ok. Upon looking around the room we found blood and poop on every blanket. Boogers on the wall. Poop smeared across the microwave, holes in the wall, and shaved hair all in the bathroom sink. This was on top of the potent smell of cat pee as soon as you opened the door. They said they’d issue us a full refund since I had to stay somewhere else but we only received a partial refund AND had to pay to stay somewhere else. Never again.
Stayed 2 nights in Sep 2022

6/10 Okay

LaChina

Business traveller
Liked: Cleanliness, staff & service, room comfort
Too much for nothing
Only been here a day but not pleased that theres a $100/day incidentals, no free wifi, no microwave in room and no pool or jucuzzi. Wont EVER stay here again. Too much money for nothing.
Stayed 1 night in Sep 2022
Response from Front desk supervisor on 11 Sept 2022
Security deposits for the room is required doesn't matter how many nights you stay. Also there is defiantly free wifi. And no where on any site does it say we have a pool or jacuzzi. also rooms have microwaves and refrigerators

6/10 Okay

Carolina

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2022
Response from Cecilia Rivera on 6 Sept 2022
Good afternoon Carolina, , Thank you for choosing to stay with us. We greatly appreciate your business and kind feedback and we hope to host you again in the near future. Best Regards, Front Desk Supervisor

4/10 Poor

Verified traveller

Had to go to another hotel just to get water. Room was out of soap. Also the AC was stuck on 72 degrees
Stayed 2 nights in Sep 2022
Response from Front desk supervisor on 5 Sept 2022
Thank you for choosing to stay with us. We truly apologize for falling short of expectations in regards to the cleanliness of your room. Your comments will be shared with housekeeping and guest service agents for improvements. We do appreciate your business and helpful feedback. Best Regards, Front Desk Supervisor

8/10 Good

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area is convenient. Thankfully I didn’t have an issue with parking. I was content with the room. Only issue was that they provided 1 towel when the room was booked for 2 people.
Stayed 1 night in Sep 2022
Response from Front desk supervisor on 5 Sept 2022
Thank you for choosing to stay with us. We greatly appreciate your business and kind feedback and we hope to host you again in the near future. Your comments are noted as we continue to make improvements. Best Regards, Front Desk Supervisor

10/10 Excellent

Agustina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for young people under a budget, easygoing place, lovely staff and great design.
Stayed 2 nights in Sep 2022
Response from Front desk supervisor on 5 Sept 2022
Thank you for choosing to stay with us. We are glad to hear you enjoyed all aspects of your stay with us. We greatly appreciate your business and kind feedback and we hope to host you again in the near future.

10/10 Excellent

Kassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the art work on every floor, it really is such a beautiful touch to the hotel.
Stayed 3 nights in Aug 2022
Response from Cecilia Rivera on 31 Aug 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

julissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2022
Response from Cecilia Rivera on 27 Aug 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and creative space
Stayed 1 night in Aug 2022
Response from Cecilia Rivera on 26 Aug 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Wood Kervens

Liked: Staff & service
Stayed 1 night in Aug 2022

8/10 Good

Johnathan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Cecilia Rivera on 8 Aug 2022
Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us. We greatly appreciate your business and kind feedback. Hope you chose to stay with us again in the near future.

8/10 Good

Lorraine

Stayed 1 night in Jul 2022
Response from Cecilia Rivera on 1 Aug 2022
Thank you for choosing to stay with us. We are glad to hear you enjoyed all aspects of your stay with us. We greatly appreciate your business and kind feedback, and we hope to host you again in the near future. Best regards, Artel Hotel

10/10 Excellent

isis

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Good place for the price
Stayed 1 night in Jul 2022
Response from Cecilia Rivera on 29 Jul 2022
Thank you for choosing to stay with us. We are glad to hear you enjoyed all aspects of your stay with us. We greatly appreciate your business and kind feedback, and we hope to host you again in the near future.

2/10 Terrible

angel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived late on the first night and the room that was booked was not available. Instead of having a queen bed with a balcony i was given bunk beds for me and my fiance on the first night.
Stayed 2 nights in Jul 2022
Response from Cecilia Rivera on 26 Jul 2022
thank you for choosing to stay with us. We truly apologize for falling short of expectations during your stay. Your comments are noted as we continue to make improvements. We do appreciate your business and helpful feedback. Best regards Front desk supervisor

10/10 Excellent

Caressa

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
Bare bones, no frills. Great affordable option for groups and families, especially if you’re not planning on spending a lot of time in your hotel room and just need a place to crash. We had a group of 4 and got the queen bed and bunk bed combo. Room and private attached bathroom were both small but worked for our needs. Tai at the front desk was amazing, sweet, and funny - made everyone feel welcome (not just our group but the people in front of us in line too!) and provided awesome customer service to make sure we had everything we needed.
Stayed 1 night in Jul 2022
Response from Marcus O. Manning on 25 Jul 2022
Thank you for choosing to stay with us here at Artel Hotel we truly appreciate your patronage. Thanks for the high rating, complements of the staff as well and positive feedback about the hotel in general. Hope you decide to stay with us again in the future.

6/10 Okay

Dylan

Disliked: Cleanliness
Room wasn’t that clean, and they charge you a facility fee even though there’s no real facilities to use.
Stayed 1 night in Jul 2022
Response from Cecilia Rivera on 22 Jul 2022
We truly apologize for falling short of your expectations during your stay. your comments will be shared with housekeeping for improvements. We do appreciate your business and helpful feedback.

4/10 Poor

christopher

Business traveller
Disliked: Cleanliness, property conditions & facilities
“Three star hotel” or college dorm?
Hotels.com might be using a different rating system or methodology, but this is not a three star hotel. The cast concrete, industrial style - painting building elements bright primary colors and murals don’t quite cover up the fact that you’ve just checked into a 1960s era college dorm / hostile, with poor ventilation, the smell of mildew with carpeted hall ways, without climate control, just dank. The rooms were cleaned to a low standard, hair in sink and tub, fingerprints on glass and what have you. Linens were clean yet worn. Empty soap dispensers and two, half used tools of toilet paper in offer Dirty ice buckets without liners and no local ice machine anyway. A balcony was pleasant, room for two or three but only a small table and one chair On a positive note, upon entry to room, from pungent dank humid hallway, your hit with a wall of cold air as the in wall unit was set to max hi. There’s a plastic elephant glued to the exposed concrete ceiling. Didn’t distract from the dirty floor though. In defense of the employees, housekeeping staff that came by on the first morning were very pleasant and professional and within a minute, brought out very clean towels and soap I was riding the elevator down Saturday morning and there was a houseman cleaning the elevators with great effort and attention to detail. I completed his work. Bring any consumable you think a hotel should have though- utensils and cups
Stayed 2 nights in Jul 2022
Response from Cecilia Rivera on 22 Jul 2022
Thank you for choosing to stay with us We truly apologize for falling short of expectations in regard to the cleanliness of your room. Your comments will be shared with housekeeping for improvements. We do appreciate your business and helpful feedback and we hope to host you in the future for a better experience. Best Regards, Front Desk Supervior

8/10 Good

kHyal, South Norwalk

Business traveller
Liked: Staff & service
Disliked: Amenities
Staff was very nice but when I arrived at 1:45pm I was told it would cost $75 to check in before 3pm even though the hotel seemed empty. So I waited in what looked like a formerly energized and cool area that seemed a little run-down and strangely quiet (no one else there). When I checked in there were crumbs on the microwave and fridge top, hand prints on the interiors of the windows, toothpaste on the rack below the sink, no soap, no towels just an empty wall apparatus next to the sink three bottles in the shower, two empty with no tops, and one with only enough shampoo in it to use to wash my hands three times. It's a beautiful place, really, but feels like it's not being well kept up or cleaned. That said, it could easily be remedied with a little more care. Maybe post-Covid blues. Again, the staff was nice, the art was fantastic, and the quality of the original materials was very high and cool.
Stayed 1 night in Jul 2022
Response from Marcus Manning on 22 Jul 2022
Thank you for choosing to stay with us. We truly apologize for falling short of expectations in regard to the cleanliness of your room. your comments will be shared with housekeeping for improvements. We do appreciate your business and helpful feedback and we hope to host you in the future for better experience. Best regards, Rooms division manager.

6/10 Okay

Angel

Travelled with partner
I really enjoyed the aesthetic and imagery they went for “elephant,” “graffiti” vibe..it’s an ok place to spend a night or two. The staff weren’t the most welcoming..I’ve passed them multiple times and haven’t even been acknowledged or greeted, the housekeepers were great. But overall, the vicinity of the hotel makes up for it. Toast!
Stayed 2 nights in Jul 2022
Response from Marcus Manning on 21 Jul 2022
Thank you for choosing to stay with us. Your comments are noted as we continue to make improvements. We do appreciate your business and helpful feedback and we hope you give us a second shot to host you again in the future for a better experience.

4/10 Poor

Nicolas

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was rather warm and the bathroom was not as clean as I would have liked. We didn’t have towels nor were our sheets exchanged. Instead we were given folded sheets for us to change our selves…
Stayed 2 nights in Jul 2022
Response from Front desk supervisor on 17 Jul 2022
Thank you for choosing to stay with us. We truly apologize for falling short of expectations during your stay. Your comments will be shared with housekeeping for improvements.

8/10 Good

karim el

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
PERFECT. love the neighborhood and diversity.
Stayed 2 nights in Jun 2022
Response from Marcus Manning on 28 Jun 2022
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Prezzie

Disliked: Amenities
Stayed 2 nights in Jun 2022

10/10 Excellent

Raul

Stayed 3 nights in Jun 2022

8/10 Good

Raul

Stayed 3 nights in Jun 2022

6/10 Okay

Arely

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bare minimum perfectly describes this place
Stayed 6 nights in Jun 2022
Response from Marcus Manning on 18 Jun 2022
We truly apologize for falling short of expectations in regard to the service you received. We appreciate your business and helpful feedback.

2/10 Terrible

Che, The Woodlands

Travelled with family and small children
Disliked: Staff & service
Stay away from this hostel!
Stayed 1 night in Jun 2022
Response from Marcus Manning on 16 Jun 2022
We the 're sorry you were unhappy-we'll work hard to fix the issues you experienced.

8/10 Good

Brandee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Marcus Manning on 16 Jun 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Che, The Woodlands

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Staff are rude and don’t care the job. We booked 3 nights via Expedia. When we got there we were informed they don’t have the room we booked. They said the Expedia overbooked them. Instead they should have contact Expedia to sort out their system issue, they asked us to cancel??!! Finally we got in a different setting room, the cleaning lady was there and obviously shocked when we came in. Lights in room didn’t work, no blanket and towels. We had to go to front desk twice to ask for things, they always say someone will bring up. Well, never happened! My husband had to go to front desk at 11pm to grab blankets by himself. After two nights stay, our room key doesn’t work anymore. Front desk say we haven’t pay for third night! Seriously!? I showed them Expedia receipt and my bank statement! Payment was made one week early when we booked it. The lady had to call her manager to check with Expedia. They charge $15 per day cleaning fee, guess what, no one cleaned our room in the 3 nights we stayed. This hotel/hostel is Not good for family or any person who just want have a normal stay. Extremely port management and communication. We travel all over the world VERY often, this one is the worst.
Stayed 2 nights in Jun 2022
Response from Marcus Manning on 16 Jun 2022
Good evening, We truly apologize for falling short of expectations in regard to the service you received. Our apologies for the issues you came across during check in and the cleanliness. We appreciate your business and helpful feedback.

6/10 Okay

Melody

Travelled with partner
I liked the aesthetic pretty well. The floor was sticky with cleaning agent, I assume, and there was only one towel with no bath mat. The trash was tiny and the soap, shampoo, and bodywash dispensers were all empty. There were a bunch of travel bottles of shampoo and bodywash by the sink but why have the dispensers if you’re not going to use them? Plus the travel variety is not eco-friendly. I like the affordability and the implication of artistic freedom.
Stayed 1 night in Jun 2022
Response from Marcus Manning on 16 Jun 2022
Good evening, Thank you for choosing to stay with us here at Artel Hotel, we truly appreciate your patronage. Our apologies for the issues you came across as far as the cleanliness. We truly take service and cleanliness very seriously. Hope you decide to give us a second chance to exceed your expectations.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Excited to stay the night at this property…..very disappointing. Did not get the room I reserved and PRE PAID for!!!! Room was filthy, used vape on the bed, no bedding only a single sheet, no towels, USED TAMPON on the overflowing garbage. Only had about 90 seconds of hot water. I only stayed because I was there one night after a 11 hour flight. Couldn’t even report problems to the front desk because no one was there when I tried to check out. Refused to answer the phone and after Expedia contacted them on my behalf trying to get a refund the front desk hung up on their representative and the manager didn’t respond to my email at all. andrew.halsey@rhgcorp.com DO NOT STAY HERE
Stayed 1 night in Jun 2022
Response from Marcus Manning on 17 Jun 2022
Our apologies for the issue you came across during check in and the cleanliness. We truly take service and cleanliness very seriously.

4/10 Poor

Cassie

Stayed 1 night in Jun 2022
Response from Marcus Manning on 16 Jun 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Scary and dirty
Stayed 1 night in May 2022
Response from Marcus Manning on 16 Jun 2022
We truly apologize for falling short of expectations i n regards to the service you received. We appreciate your business and feedback.

10/10 Excellent

Deneyia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and all of them were very pretty too! I read awful reviews of this place and I’m so happy I didn’t rely on them before making a decision to stay! The bedroom was clean and comfortable with a TV mini fridge microwave towels blankets and toiletries. Room service came daily. I enjoyed the working space and the mini game room with bean bag chairs. This location was also awesome and the hotel Is very colorful and loaded with cool art! I can’t wait to stay again!
Stayed 2 nights in May 2022
Response from Marcus Manning on 17 Jun 2022
Thank you for staying with us. We're glad to know you had a great stay. We appreciate your feedback.

2/10 Terrible

Misael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably one of the worst hotels I have every stayed in. I went for my birthday, deciding to stay in Brooklyn so I could be closer to the friend I was visiting. I sent them an email, detailing the reason for my trip, questions about getting around the city, and a few other things. The Times Square location responded, by this location didn't respond until the last minute, with little to say about my trip, except to mention that I should ask for the manager when I arrived. Upon arrival, there was a brawl in action between a large number of potential guests and the young "trainee" at the front desk, who had no idea what she was doing or what people should expect. No one was being served. I told her that I would take my things to my friend's place until they called with my room information. No one ever called. I tried contacting everyone I could, discovering that the manager was out of town and that the front desk didn't pick up the phone. I didn't check in until 1:00 am. The room was filthy, there were no towels, no closet space, and the knob to turn on the bathroom sink fell off the first time I used it. There were no amenities OR toilet paper, which I had to beg for at the front desk. No one spoke to me during my trip or after the fact, which is curious because I sent them an email the night I first arrived, horrified that I might not have a place to stay. Not one word. The rooms are also quite dangerous, with windows leading out to the open air. Horrifying.
Stayed 4 nights in May 2022
Response from Marcus Manning on 17 Jun 2022
We truly apologize for falling short of expectations in regard to the service you received. Our apologize for the issue you came across during check in and cleanliness. We truly take service and cleanliness very seriously.

10/10 Excellent

Teral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The art style of the room and the room I had was pretty good
Stayed 1 night in May 2022
Response from Marcus Manning on 17 Jun 2022
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Osman

Disliked: Cleanliness, staff & service
Bad
Stayed 1 night in May 2022
Response from Marcus Manning on 17 Jun 2022
We truly apologize for falling short of expectations in regard to the service you received. We appreciate your feedback.

6/10 Okay

Karol, NEW YORK

Disliked: Amenities, property conditions & facilities
Pet Friendly
Stayed 2 nights in May 2022
Response from Marcus Manning on 17 Jun 2022
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Salwan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. The room had many damaged items and not cleaned properly. Staff at the front desk were not professional. Until the hotel is renovated, I wouldn’t advise staying there.
Stayed 2 nights in May 2022
Response from Marcus O. Manning on 24 May 2022
Salwan, we apologize for the expierece you had. please give us a second chance to prove that we are capable in exceeding your expectations.

8/10 Good

Verified traveller

Stayed 1 night in May 2020
Response from Marcus O. Manning on 13 May 2020
Thank you for choosing to stay with us during this tough time. Best Regards,

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2020
Response from Marcus O. Manning on 6 May 2020
Thank you for patronage. Hope to see you again Eli under better circumstances. Best Regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Apr 2020
Response from Marcus O. Manning on 22 Apr 2020
Sorry we fell short of your expectations. Please return when Covid 19 is over

10/10 Excellent

Pedro Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Joaquin

Disliked: Cleanliness
Mala calificación
Viaje con mi esposa por 5 días. Nos asignaron una habitación en mal estado de limpieza. El servicio es malo, en la recepción nadie soluciona problemas. Decidimos quedarnos una noche más y el proceso es muy complicado, tuvimos que hacerlo online. Al regresar en la noche el último día rencontramos el cuarto abierto. Ofrecen una estación de café pero las veces que fui nunca encontré ni café ni agua. Definitivamente no volveré a usarlo en futuros viajes
Stayed 3 nights in Jun 2022
Response from Marcus Manning on 16 Jun 2022
Buenas noches, Gracias por elegir quedarse con nosotros aquí en Artel Hotel, realmente apreciamos su patrocinio. Nuestras disculpas por los problemas que encontró en cuanto a la limpieza. Nos tomamos muy en serio el servicio y la limpieza. Espero que decidas darnos una segunda oportunidad para superar tus expectativas.