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Reviews of La Quinta Inn & Suites by Wyndham Brooklyn East

2.5 out of 5
La Quinta Inn & Suites by Wyndham Brooklyn East
1412 Pitkin Ave, Brooklyn, NY

Reviews

7.6

Good

Rating 10 - Excellent. 73 out of 198 reviews" "
Rating 8 - Good. 59 out of 198 reviews" "
Rating 6 - Okay. 33 out of 198 reviews" "
Rating 4 - Poor. 17 out of 198 reviews" "
Rating 2 - Terrible. 16 out of 198 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

N/A

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well I went to check in and was told that they were already booked after I received confirmation of my stay and plus the neighborhood looked pretty bad and the staff was very rude
Stayed 1 night in Oct 2019

4/10 Poor

Clarence

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Colleague called the day before to inform them of my late check in time and was told that would not be a problem. When I arrived they claimed that they had no rooms left due to construction and blamed Expedia for not telling me days ago that they were under renovations and had a shortage of rooms for 2-3 weeks and that my reservation wasn't confirmed. At least that is what the front desk clerk was told to tell people. Funny how no mention of that was made during the call a day earlier. Expedia was not able to get me checked into a room at a different hotel until 6am. It looked like another guest decided to sleep in a chair in the lobby.
Stayed 1 night in Oct 2019

6/10 Okay

Gabriela

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2019

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from General Manager on 20 Aug 2019
Thank you for your feed back ..

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from General Manager on 20 Aug 2019
Thank you for saying with us ..thank you for this feed back ..

6/10 Okay

KC

Travelled with partner
Better cleaning of the room the sink was a bit dirty. And the room was a bit cold so I got the blanket out of the closet and it looked so old and raggedy I did not want it near my skin.
Stayed 2 nights in Aug 2019
Response from General Manager on 20 Aug 2019
Thank you for your feed back .. we will investigate this matter .. thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for 1 night the service excellent and was able to arrive to airport on time
Stayed 1 night in Jul 2019
Response from General Manager on 20 Aug 2019
we are pleased that you have enjoy your stay with us.. the entire crew say thank you .. thank you

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from General Manager on 20 Aug 2019
Thank you for choosing our hotel for your stay .. thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from General Manager on 20 Aug 2019
Thank you for Your Feed Back and for choosing our hotel ..thank you

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Jul 2019
Response from GENERAL MANAGER on 20 Aug 2019
THANK YOU FOR CHOOSING OUR HOTEL

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from General Manager on 20 Aug 2019
thank you for staying with us . thank you for this wonderful review .. thank you

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
An Interesting but Restful Stay
The room was clean, quiet. Bed was amazingly comfortable. Pillows were perfect. The front desk was very friendly. Downside is when I walked into the room, it was a little warm so I went to change the settings on the AC but it was at its lowest setting, 53degrees. You would think the room would be freezing but again, it was quite warm. Hence, the hallway outside of the room was much cooler, I would just assume sleep in the hallway. I missed breakfast so I cant tell you much about that. I utilized Lyft while I was there. I wouldn't recommend walking around the area, however, it's an 8 minute walk to the Sutter Street subway station. I guess the price was more attractive than the room. The only downside is that the room I stayed in had not only a King-size bed which I was suppose to get two beds but ended up getting a bed and an old beat-up sofa bed. They need to REPLACE IT!!! Strangely enough, I dont mind staying there again. Btw, that's the best sleep I've had in a long while!
Stayed 2 nights in Jun 2019
Response from General Manager on 20 Aug 2019
Thank you for choosing our hotel for your stay .. we do regret you did not find everything else to your liking ,,but thank you for staying ...

4/10 Poor

andrew

Book with caution
Warning: no parking in a very rough area. Recommend using cabs or ride shares to get around.
Stayed 1 night in Jun 2019
Response from General Manager on 20 Aug 2019
on behalf of the entire crew we say thank you for choosing ... by the way we do have parking on this hotel . the fee for the parking is $20 a day .. thank you

4/10 Poor

CHEYENNE

Disliked: Room comfort
Never again...thanks but no thanks
First off i booked the room because it said it had four bed one king, one queen and 2 doubles when we got there it was one king and a pull out bed. Then when I want downstairs to ask about it they stated that they get this problem alot which is really misleading then we had to pay extra money to park in the parking lot. Also out a/c didnt work we requested for another room in which they stated they had none. Which was false information never staying here again!!!!
Stayed 1 night in Jun 2019
Response from ir on 26 Jun 2019
thank you for your feed back

2/10 Terrible

Verified traveller

Stayed 4 nights in Jun 2019
Response from ir on 26 Jun 2019
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from ir on 26 Jun 2019
on behalf of the entire crew we say thank you

10/10 Excellent

Sangeeta11, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. It was conveniently located.
Stayed 2 nights in May 2019
Response from ir on 26 Jun 2019
thank you for this excellent reviews,, please visits us again ..soon .thank you

10/10 Excellent

NATASHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff!! Friendly Environment great customer service and hospitable. As soon as you open the room door the smell of cleanliness hits you
Stayed 1 night in May 2019
Response from ir on 26 Jun 2019
we want our guest to feel comfortable in our hotel .. our crew works hard to pleased our guest. and cleanness is part of our hotel.. thank you..

4/10 Poor

Rich

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fitness Center is a total disaster and not as pictured. They are using the fitness center as a storage closet. It is filled with old furniture and broken equipment. Holes in ceiling, dust and debris all over the place. Dirty furniture blocking use of equipment. Do not expect to be able to workout at this hotel. This directly impacted my health and comfort during the trip. Anthony E. at the front desk refused to offer any kind of discount or to even offer a partial refund for the issue.
Stayed 1 night in Apr 2019

2/10 Terrible

Douglas

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Very poorly managed hotel
I booked a room for two nights as it's quite near my daughter's apartment, and it had good ratings. After a long travel day, I arrived at 6:30 to discover no one on duty. I waited ten minutes and called the front desk--the phone in front of me rang--and knocked on the office door. Nothing. I finally googled the national La Quinta number and called them. They were apologetic but only called the front desk, where I was. After twenty minutes, a manager finally arrived. She was rude and listening to something on a headset. I was gone all of the next day and returned that night to find that the room had never been cleaned. The AC gave off a strange smell, so I just turned it off and opened the window. There was also garbage strewn across the front steps down into the lobby. It will be my last visit to that particular hotel.
Stayed 2 nights in Apr 2019
Response from GENERAL MANAGER on 17 Apr 2019
Thank you for your feed back , the front desk agent that you saw she was taking care an issued with one of our guest on one of the room that's why when you came in no one was at the front desk , we only have one front desk agent on duty per shift , my crew spoke about this incident .. the person you saw she not the manager,, the manager was not on premises that weekend,, but I can pull the videos footage,, and find out ..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was a little sketchy. The Hotel is next door to a funeral home. I was told by the uber driver not to walk alone outside. I didn't have any issues. The room was clean and quiet.
Stayed 1 night in Mar 2019

10/10 Excellent

TYrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
Growing up in the area, I was very surprise at the location. Turns out the hotels was much more than I expected. Room was a little small, but since I was traveling alone it was just right for me. If you know the area, you will enjoy the comfort of the space. My stay was excellent... I will be back.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Was very nice
Stayed 1 night in Jan 2019
Response from GM on 17 Jan 2019
Thank you for staying in our hotel ..on behalf of my crew and I we say thank you

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019
Response from GM on 17 Jan 2019
Thank you for your feed back its important to us this reviews , it help us to work harder for our guest thank you for choosing our hotel .

10/10 Excellent

Della, Harrow

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for disabled has good ramp most hotels have many stairs to reception VERY CLEAN floors clean every hour Staff extremely helpful you want for nothing Free juice coffee chocolate hot water 24 hours a day extremely good WIFI bedrooms adequate bed best I have slept on
Stayed 3 nights in Nov 2018
Response from GM on 17 Jan 2019
We are very pleased that you enjoyed the stay with us . our crew works hard to make sure that our guest feel welcomed .. thank you

10/10 Excellent

Karon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
Great hotel at a great price. The staff were exceptionally helpful and friendly and they did everything possible to make our stay as pleasant as possible. Good transportation links to the airport and into the city. Thanks for everything.
Stayed 3 nights in Oct 2018

10/10 Excellent

Kia, Brooklyn, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,nice,friendly,professional staff who are always there for the customer.
Stayed 1 night in Nov 2018
Response from IR on 13 Nov 2018
Thank you for choosing our hotel . and on behalf of the crew I say thank you. we are hear to help ... thank you

10/10 Excellent

Kia, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very clean, staff very helpful and friendly.
Stayed 1 night in Nov 2018
Response from IR on 13 Nov 2018
Thank you for staying at our hotel we hoped you enjoyed your stay.. thank you

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Worth The Money
Room was small but clean. There was a desk, but no chair. The remote for the new tv hadn't been programed and maintenance never came by to fix it. The drapes did not stay completely closed, which is an issue when you are directly across the street from an all night gas station and a major intersection. I ended up using 4 paper clips to keep them closed. One the other had, the staff were lovely. Friendly, helpful and professional. I will stay there again.
Stayed 3 nights in Oct 2018
Response from IR on 7 Nov 2018
We do apologized for any inconvenienced that happened in your stay . our maintenance guys were on it .. thank you for choosing our hotel . thank you

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Left my phone charger in the room and house staff denies seeing it...
Stayed 1 night in Oct 2018
Response from IR on 7 Nov 2018
Thank you for choosing our hotel ..

6/10 Okay

Matt, Denton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Professional staff. Housekeeping great.
Stayed 3 nights in Oct 2018
Response from IR on 24 Oct 2018
Thank you the hotel crew works hard to accommodate our guest to make you feel welcomed. thank you for choosing our hotel

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from IR on 24 Oct 2018
Thank you for your feed back is very important for us it tell us in what area we have to work hard for our guest. thank you for choosing our hotel .thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from IR on 17 Oct 2018
We are very pleased that you enjoyed your stay .. Thank you

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018
Response from IR on 17 Oct 2018
Thank you for your feed back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay At La Quinta
My boyfriend and I were welcomed by the gentleman at the counter and we had a chill conversation. He told us we come just in time because received the last room. My boyfriend and I were put in a very clean room with a nice view. We had a wonderful night. In the morning, we came downstairs late for breakfast and there was still a great amount of food. I had a great stay at La Quinta!
Stayed 1 night in Oct 2018
Response from IR on 16 Oct 2018
Thank you for staying with us and we are very pleased that you enjoy your stay and had a great night .. thank you

6/10 Okay

Joe

Liked: Room comfort
Stayed 1 night in Sep 2018
Response from IR on 5 Oct 2018
THANK YOU

10/10 Excellent

Verified traveller

Weird Location
The stand was pleasant and comfortable. The staff was tentative and friendly. The only downside was limited parking or should I say $20 per night to park in the hood and it was next to a funeral home. Oh and its also across the street from a gas station so pay attention or you will drive right pass it.
Stayed 1 night in Sep 2018
Response from IR on 5 Oct 2018
thank you for staying with us ..yes this hotel is a hidden gem in Brooklyn .. thank you

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was small but cleaned
Stayed 1 night in Aug 2018
Response from IR on 5 Oct 2018
thank you for choosing our hotel ,, yes the room are petit .. but comfortable .. thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was polite, the room was small but clean and had everything one would need to feel comfortable. The breakfast in the mornings was excellent with plenty of choices.
Stayed 2 nights in Aug 2018
Response from IR on 5 Oct 2018
Thank you for your feed back and for staying with us ..thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new property conveniently located, very clean and nicely decorated. I like the NY architecture photos on wall. There is also off street parking in back in secure lot. Free breakfast in lobby. I am heading to breakfast now. Each room has refrig and microwave.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Nice
Stayed 3 nights in Mar 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Everything was good but theres barely any parking on the streets so i paid to park in their parking lot and my boyfriend gave back the parking fob by accident. They sold it to someone else without checking their system. Then they ran out out of fobs and the only person who had a master to open the parking gate, was the manager who was home. I thought that was silly. You should have a master of everything onsite, just in case.
Stayed 2 nights in Jun 2018
Response from IR on 15 Jun 2018
Thank you for staying with us and for your feed back .. we regret the parking issue but.. we do not have a master key.. they gave you the wrong info and we do have a pare key on premises in case of an emergency.. we apologized for any inconvenience ..

8/10 Good

Ngirilover, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First positives: I have never met a nicer set of staff for a small hotel in a less then "safe" neighborhood. Everyone from the check in staff to the cleaning staff to the extra staff were polite and continuously asked if they could help us. The room was immaculate and the bathroom surprisingly spacious. I appreciated the shower bars to accommodate older people. Negatives: Room was quite small. Enough room for a bed and a tiny desk and chair. TV and counter for TV which also did hold other things. But clearly this was a room to sleep in and not spend much other time. Breakfast was ample, not delicious but bagels and muffins looked delicious and plenty of coffee and dry cereal. Eggs, not so great. But available and edible. The other thing is that the neighborhood is not great. There are two beautiful parks near the hotel but the neighborhood itself would not be a place in which you would want to get off the main streets. But that being said, the friendliness of the staff and the cleanliness of the hotel over balance the neighborhood and you can always uber or Lyft somewhere else.
Stayed 1 night in May 2018
Response from Ivette GM on 4 Jun 2018
Thank you for choosing our hotel we are pleased you enjoy your stay. and thank you for your feed back our staff works hard on serving our clients . thank you for the neighbor hood it is changing little by little .. thank you .

8/10 Good

Julius, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to my event
Stayed 1 night in May 2018
Response from Ivette Rosado on 9 May 2018
Thank you for staying with us and for your feed back good that our hotel was near your event .come back soon. thank you