Comfort Room
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Reviews of Umbrella Hotel

2 out of 5
Umbrella Hotel
681 Elton Ave, Bronx, NY

Reviews

5.6
Rating 10 - Excellent. 14 out of 49 reviews" "
Rating 8 - Good. 3 out of 49 reviews" "
Rating 6 - Okay. 6 out of 49 reviews" "
Rating 4 - Poor. 11 out of 49 reviews" "
Rating 2 - Terrible. 15 out of 49 reviews" "

6.0/10

Cleanliness

5.4/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Disliked: Staff & service, amenities, property conditions & facilities
Check in staff was rude.
Stayed 1 night in May 2024

6/10 Okay

ALPHA

Disliked: Staff & service
The customer service was not respectful and not nice to customer.
Stayed 1 night in May 2024

4/10 Poor

SHIRLEY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was untrained and unwelcoming. The carpet in the room was not clean and had many stains and burn marks. The bed sheets were not fresh. There was no toilet paper in the bathroom, and i had to ask for it. There was no microwave in the room and no kitchen in the hotel to heat up food. The tiny closet didn't have a single hanger. I asked and was told they don't have hangers! I didn't see the presence of security. The neighborhood is not great, however, there are decent shops around, like Burlington, Marshalls, etc.
Stayed 2 nights in May 2024

6/10 Okay

Dawn

Travelled with family
Disliked: Amenities
Too much noise, need a curtain to cover the windows, light in the room early in the am, police officers sitting in the hallways outside of a door. Felt nervous
Stayed 2 nights in May 2024

4/10 Poor

Mindri

Very bad smell of Marijuana and cigarettes very noisy
Stayed 1 night in May 2024

2/10 Terrible

Alexander

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Very loud until early hours of the morning making it very difficult to sleep, located in area with very high crime rate
Stayed 4 nights in May 2024

10/10 Excellent

Sultan Salem

Liked: Cleanliness
Stayed 5 nights in May 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
No frills, but perfectly acceptable. Room did have a surprisingly large screen TV
Stayed 1 night in May 2024

2/10 Terrible

Meron

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I must clarify that this establishment is a motel, not a hotel. The customer service experience was below par, with staff insisting on cash-only payments despite all forms of payment being accepted, as clearly stated on the property. This lack of flexibility led us to seek alternative accommodations, which turned out to be a blessing as we discovered a cleaner, safer, and overall better property elsewhere. I would advise against booking here.
Stayed 1 night in May 2024

2/10 Terrible

stenley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water
Stayed 2 nights in Apr 2024

2/10 Terrible

Jorge

Stayed 1 night in Apr 2024

4/10 Poor

C

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Rayneka

Travelled with group
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alonzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was pretty nice it was close to nice restaurants which was a plus. But some of the places close by was pretty dirty
Stayed 3 nights in Apr 2024

2/10 Terrible

Eldra

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This place is very misleading. Rooms do not look nothing like the pictures. Room wasn’t ready upon arrival. This motel is for short stays not overnights as advertised on the site. Horrible experience
Stayed 1 night in Feb 2024

6/10 Okay

Dshanda

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The person occupying a room across from me played music really loudly and argued with someone in the room very loudly from my check In till 11 that night … nonstop. I think they were on drugs or drunk..had to be. I had to call the front desk to ask them to calm down. My shower didn’t work and I had no stopper for bath. I used a towel to keep water from draining. I couldn’t see outside my windows, the windows are wrapped. Once the noise ceased from my neighbors I slept comfortably. I was able to shop because of the retail stores right across the street. Would I return, no. The hotel is worth $80nightly and that’s bc it’s in New York. Where I live it would be worth $60nightly. However it was clean and the bed was comfortable beside the thin linen. For 40 degree weather I had to keep the heat on. The staff was accommodating and my stay was only for one night
Stayed 1 night in Apr 2024

4/10 Poor

Tommy

Disliked: Staff & service
The wall is thin. You can hear screaming of fighting, and sexual. Door slamming. Smells of marijuana in the hallway, smells of smoking cigarettes in the room. Have to watch yourself feel unsafe. Definitely not for family with young kids to stay there.
Stayed 4 nights in Mar 2024

2/10 Terrible

Dayneeia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a terrible experience. The hotel did not even have the correct rooms available for me and they are refusing to give me a refund. My team and I didn't stay more than one hour in the hotel and I'm furious. It looks nothing like the pictures. It smells like cigarettes. THIS USED TO BE A HOMELESS SHELTER BTW! Please don't waste your money here. Spend the extra money and stay somewhere in Time Square.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Apr 2024

6/10 Okay

Kristina

Disliked: Property conditions & facilities
Property under construction but they charging full price . The room they originally gave me don’t look anything like the posted photos.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tiffany

It was close to everything , in slow key area at the same time
Stayed 1 night in Mar 2024

2/10 Terrible

Brittnee

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I hated the bathroom since the light kept screaming at me and there was no function to activate the shower.
Stayed 1 night in Mar 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not what they describe in the picture; they have said two king-size beds. But they gave me one queen. When I complained, they still gave me two twin-size beds was super uncomfortable, cheap pillows, A broken refrigerator, broken shower, they advertise a complimentary breakfast but there's no such thing. a real bad experience for me, and I couldn't leave because it was paid for and they have a very strict policy of no refunds. I don't know if this always happens. But I travel a lot, and this never happened to me before.i dont write bad reveiws but they go too far with the advertising ....if they were truthful I could have gone somewhere else .
Stayed 1 night in Mar 2024

8/10 Good

Savasha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent place and staff
Stayed 1 night in Feb 2024

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and private. Just the way I like it
Stayed 1 night in Feb 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely unfriendly
Stayed 1 night in Feb 2024

4/10 Poor

Shantal

Stayed 1 night in Feb 2024

4/10 Poor

laurianne

Travelled with family
Liked: Staff & service, amenities
Cet hôtel n'est pas un hotel pour de longs séjours. Il faut faire réactiver la clé de la chambre à chaque jour et les usagés de ce lieu semblent réserver une chambre à l'heure. Ce n'est pas du tout un endroit pour une famille ou des enfants. Je ne me sentais pas en sécurité dans le quartier. En voyant les commentaires, je me disais que cela devrait être correct comme endroit puisque le montant de la chambre est beaucoup moins cher. Mais les commentaires positifs doivent être de faux comptes car honnête ment je ne vois ce qui mérite 5 étoiles à cet hébergement. Lors de ma troisième nuit, nos voisins de chambre ont écouté de la musique jusqu'à 3h30 du matin. Je peux passer par dessus quelques cheveux laissés lors du ménage, mais le quartier est terrifiant et nous devions revenir avant le coucher du soleil pour augmenter notre sentiment de sécurité. Franchement, je ne recommande pas cet hôtel.
Stayed 3 nights in May 2024

10/10 Excellent

Rapha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens, gerne wieder. Man muss halt wissen, wo man hier ist und was einen erwartet
Stayed 3 nights in May 2024

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien de todo
Stayed 2 nights in Mar 2024

4/10 Poor

Esther

Disliked: Cleanliness, staff & service
Buen lugar pero mal personal
Stayed 1 night in Mar 2024