Newlands West Holidays

Advertised pictures look more neat than the actual place. Cupboards had no shelves but only hanger rails. Bathroom basin slightly blocked (water slowly drained). No PARKING at Facility! Used nearby dodgy parking facility charged per day and night! Hotel cleaners not trusted, watch chargers got stolen. Spoiled my running experience during comrades with low charged running watch. Security manager informed and didn’t help, not even to view camera footage. I doubt the cameras even works. Hotel location not ideal, busy drinking joints next to hotel will noise throughout the night. Definite no no for me👎

The cover thing about the hotel was the location. Great view of the beach and ocean and easy to walk e everywhere. Room was close to the pool and parking was free and easy. The shower leaked through the bottom by the door. People by pool woke us at 3:00 am one night not a 5 star hotel but I’d stay there again. Not expensive. Nice staff

I had a lovely stay. Beautiful virw over the city from upper level Can highly recommend the spa

Easy and friendly check in

The location is excellent, but our stay was marred by frustrating service. We constantly had to call 3–4 times just to get simple room service items delivered. The staff also showed little flexibility when we requested a rushed takeaway breakfast—they flatly refused without offering any workaround. To make matters worse, the inability to charge incidentals to the room feels outdated and impractical. Overall, a disappointing experience given the hotel's potential.