Nikkawa Hotels

"Excellent value, comfortable and spacious rooms."

"Great hotel. I would stay there again."

"Conveniently close to the airport and the shuttle is a bonus. Also loved the facility and breakfast. Thank you"

"The airport shuttle was very convenient, excellent schedule, and drive assisted with stowing luggage under the bus. Super diamond class breakfast - huge choice and made to order omelets. The staff was exception in my opinion - profession, delightful courtesy, and well trained. The concierge was "platinum" level experienced and helpful. If fact, he solved an important issue regarding where we were to meet our transportation to Yokohama with Holland America Line (HAL) regarding the correct terminal meeting area. If it was not for the concierge help we would have gone to the wrong terminal and most likely missed our transportation - kudos for his help. "

"Awesome, just awesome! Very happy! Huge room! "

"Very convenient to take an early flight from Narita. Arriving night before sleeping crossing strew no rush Clean, quiet, safe and walkable "

"The best way to kill 6+ hours to kill time at NRT!"

"Very convenient, big room and staff very helpful."

"Worst Check In Experience Ever! After arriving from Okinawa my family took an Uber to Tabino Hotel as no shuttle service was available. Was approximately 1145pm. Upon arrival we received a very unwelcoming greeting by the front desk gentleman. He said pay now for the 2 rooms I had booked which I did. He then handed me my check in receipt. He then advised me that I booked the first room as NON SMOKING and the 2nd as SMOKING. I advised him there must be a mistake both rooms should be NON SMOKING. I requested him to please change the second room to NON SMOKING. At this point he became extremely aggressive stating there is nothing he could do it was not his mistake - the hotel was fully booked no Non Smoking rooms were available. I agreed it must have been a mistake and it was not his hotel's fault. Again I insisted he find another Non Smoking room for us. This is where the most bizarre thing happened. He started telling us to leave the hotel. He was cancelling our rooms. I told him we have paid for the rooms I want 2 Non Smoking Rooms. We began a very heated verbal exchange. Then the craziest thing happened! He then came out from behind the counter and physically started grabbing me to take away the check in paper. I told him to take his hands off me or I would call the police. My daughter in law stepped in and he backed off. It was late I had enough so I reluctantly said just give us the keys. I told him we have been travelling Japan for 3 weeks and have never encountered such "