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Great hotel at a great location, just in the middle of the busy shopping district. However, hotels.com service was poor, response was slow and very disappointing.
My one and only complaint during my stay was getting the air con fixed in my room. I had a room change once but the problem prevails. The thermostat just don't seem to be working. I had to make sure I am somewhere else for the day otherwise I will be sweating in my room. The worst was 2 technicians coming to my room admitting the problem with the reception doing nothing.
We booked for 4 nights. On the first night, the air conditioner cannot be adjusted and the room temperature was 26 degrees and so we did not sleep well.
Next morning the hotel tried to change room for us but the temperature on other rooms were the same. Might be the system problem.