Kolkata Hotel Guide - Nirmal Hriday hotels in Kolkata, India.

"The room was spotless, and the staff were very responsive. Check-in and check-out were smooth. However, the view out of the window was depressing: old, abandoned, multi-storied government quarters. I realize that the hotel cannot do anything about it. Our room keys often failed, and they needed to be rekeyed. This was for multiple rooms that our family used. So it looks like a more general problem. While the staff was very responsive and addressed the issue immediately, this did cause us some inconvenience. The location is unbeatable. Very close to the Gariahat and all the hustle and bustle. A lot of street food and street shopping options are within walking distance. The hopping malls are not far either. We used the hotel car for a few trips and airport pickup and dropoff. They are reasonably priced, and the drivers were great. Ubers were also very easy to get. The restaurant is nice. We enjoyed the breakfast buffet. However, the Indian options for lunch and dinner were often too spicy. They may be intended for Indian guests, but they are too spicy for Western palates. This is unlike the other 5-star restaurants in India I experienced on the same trip. "

"this place is a big scam. Double deluxe rooms were so small, beds as described were not there, blankets were dirty and smelly, there was no parking place, why would they advertise parking when there is not even one place available for parking, on top of that they cheat people on a regular basis with key issues. They say you broke the key inside so now you have to pay 1000s of rupees to fix it. so much time each day was wasted. like 2-3 hours trying to get the key to the room fixed. we found out from others that it has happened to them too. whatever they do to the key, it is way of making extra money. I believe we paid for the breakfast but it was not available for free. Rooms are really really small. extra beds as advised online were not available in each room, rooms were not clean when given so we had to wait for them to clean the room before going in. the important issue is that they are not ready to accept their mistake. find another place, a very bad experience."

"The room and bathrooms were clean. The lobby is one of the best. The staff is friendly. The breakfast was awesome. Wish they had a better bar to hang out. "

"The property is new, and the facilities are well maintained. The property is a bit inside of the main road, so spotting it might be a hassle. The rooms are actually very small in size, and that is an issue(for some, maybe). Also the hotel doesn't allow food from outside(to promote their costly in-room dining facilities), which is a hassle. Overall, the stay is awesome if we don't take into account the small rooms and no outside food policy. Have stayed for only one day, so can't really comment on the cleanliness on a day- to- day basis."