All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We had 3 families with us. The rooms appeared to have clean or new carpet. No old smoke/dog smells.
Sheets and bedding very clean.
Business center printer was not working but the front desk did everything to accommodate us.
Israel
Stayed 1 night in May 2024
Response from Front Desk Staff on 11 May 2024
Israel, thank you so much for taking the time to leave us a review, we are very pleased to hear your stay at Hotel Americana was enjoyable. Yes, we have recently removed all the old carpet from the rooms, and they have been painted as well. We hope that you visit us again in the near future and could see how we keep improving for our guests. Thank you again and see you soon.
Wonderful staff, breakfast is always great, rooms are always clean and the hotel provides great amenities.
SCHULTE
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 29 Apr 2024
Thank you for taking the time to leave us a review, we appriciate all feedback. We'll be sharing with all staff to ensure them what a wonderful job they have been doing. We hope to see you again in your next visit to Nogales.
10/10 Excellent
Gricela
20 Apr 2024
Liked: Cleanliness, staff & service
Great
Gricela
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 26 Apr 2024
Good morning Gricela, Thank you for taking the time to leave us a review, we appreciate your feedback and are glad you enjoyed your recent stay at Hotel Americana. We hope you choose us again for your future stays in Nogales.
Very friendly staff and clean rooms. The breakfast was good. The only issue was that the bar is temporarily closed
Benjamin
Stayed 1 night in Apr 2024
Response from Josceline M on 16 Apr 2024
Dear Benjamin,We appreciate your feedback. We are more than happy to hear about your experience. We do apologize for the inconvenience with our Bar being closed. We are currently working on having our bar and restaurant open. Hopefully pretty soon. We hope you get to see that on your next stay.
We enjoyed a room overlooking the pool. Lovely to enjoy the afternoon sun after a days drive
Catherine
Stayed 1 night in Mar 2024
Response from Josceline M on 16 Apr 2024
Dear Catherine,Thank you for taking the time to complete this online survey. We are so happy to hear that you enjoyed your stay with us.
10/10 Excellent
erik
21 Mar 2024
Liked: Cleanliness, staff & service
Excellent room, large and comfortable and clean. TV did not work, they didn’t repair it.
erik
Stayed 1 night in Mar 2024
Response from Josceline M on 16 Apr 2024
Dear Erick,Thank you for responding to this survey. We apologize for any inconvenience during your stay. I have shared your feedback with our maintenance department to better handle these types of situations in the future.
We enjoyed our stay at this older, but very well maintained property. It has an unexpected charm and the breakfasts are far superior to most other hotels. It has a lovely large breakfast room that faces a nicely landscape pool area. You get a lot of value for the money here!
Jeanette
Stayed 2 nights in Feb 2024
Response from Josceline on 21 Mar 2024
Dear Jeanette,We appreciate your feedback!We are so happy to hear that you enjoyed your stay. Thank you for sharing the experience you had while staying with us.We hope to see you again, next time you are in town.
10/10 Excellent
Francisco
3 Mar 2024
Francisco
Stayed 1 night in Mar 2024
Response from Josceline M on 16 Apr 2024
Dear Francisco,Thank you for staying with us! We appreciate your feedback.
Gabriela thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us at Quality Hotel Americana. We hope to see you again soon.
Maria in reception is very professional and accommodating.
The hotel property is beautiful.
Our room is nicely decorated and very clean.
I will definitely stay here in the future.
Frank
Stayed 1 night in Feb 2024
Response from Josceline M. on 12 Feb 2024
Dear Frank,Thank you for taking the time to complete this survey. We appreciate your feedback, and we are so glad to hear that you enjoyed your stay with us. We hope to see you again soon.
This is not a great choice in Nogales but it was pet friendly and they did offer a Paw Zone!
Kathleen
Stayed 1 night in Jan 2024
Response from Josceline M. on 12 Feb 2024
Dear Kathleen,Thank you for your feedback. Our hotel is under renovations right now and there's a lot of new projects coming this year. We hope you can see the difference on your future stays.
Stayed one night before crossing the border. Really nice and safe hotel. Truly recommend it.
ANGELICA
Stayed 1 night in Dec 2023
Response from Josceline M. on 29 Jan 2024
Dear Angelica,We really appreciate your feedback. Thank you for completing this online survey.Thank you for your business and we look forward to seeing you in the future.
The staff was very kind and responsive. Our bathtub plug was not functional and the front desk person responded immediately! Housekeeping had it handled in minutes and a hot bath in a chilly night felt great!
The hotel is under remodel—- so it will only get better!
Brian
Stayed 1 night in Jan 2024
Response from Josceline M. on 29 Jan 2024
Dear Brian,Thank you for taking the time to complete this survey. We truly appreciate your feedback. We are indeed working on remodeling and updating our hotel. We really hope you can see the final result once it is completed.It is always a pleasure to receive positive feedback.
Was great downtown Nogales Az. We asked where a good place for dinner would be & she told us Titos. It was excellent food & great atmosphere
Arnold
Stayed 1 night in Jan 2024
Response from Josceline M. on 29 Jan 2024
Dear Arnold,We appreciate your feedback! We are happy to hear about your experience during your stay with us. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
Upon arrival I was greeted very friendly by the staff at the front desk. The young lady was pleasant and even the gave us a recommendation for a restaurant. We got into the room and we're pleasantly surprised by how clean it was. We would definitely stay here again.
Matthew
Stayed 1 night in Jan 2024
Response from Josceline M. on 29 Jan 2024
Dear Matthew,Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
Ian thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.
6/10 Okay
Jerome
Travelled with pets, Travelled with partner
28 Dec 2023
Liked: Amenities
A little bit old of a property. It’s very close to the Mexican border. The area around is old. Didn’t feel unsafe. There were a few restaurants close. The one at the property was closed. The morning breakfast was good and opens at 0600.
Jerome
Stayed 1 night in Dec 2023
Response from Josceline M. on 29 Jan 2024
Dear Jerome,We appreciate your feedback! We are happy to hear that you enjoyed our breakfast. We are currently working on remodeling and updating our facilities and we hope you can see the difference on your future stays.
6/10 Okay
Julia
26 Dec 2023
Julia
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan 2024
Julia thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.
8/10 Good
Victor
26 Dec 2023
Liked: Cleanliness, staff & service
Victor
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan 2024
Victor thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.
10/10 Excellent
Michelle
Travelled with family, Travelled with family and small children
Clean friendly and Sonoran style decoration. The room was clean too and lots of great tv stations. Now, the breakfast was the best I’ve ever seen!! Huge Mexican breakfast along with oatmeal, fruit, oj, tea coffee and lots of nice people.
Michelle
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan 2024
Michelle thank you for taking the time to leave us a review, we appreciate your feedback and will be sharing this with our entire staff so that they continue their great work. We are happy to hear you enjoyed you stay with us. hope to see you again soon.
10/10 Excellent
Juan
23 Dec 2023
Liked: Cleanliness, staff & service
Juan
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan 2024
Juan thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.
Excelente servicio al cliente y muy amigables. El cuarto esta muy limpio.
Aristeo
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan 2024
Aristeo muchas gracias por tomarse el tiempo en dejarnos sus comentario se le agradece y tambien los estare compartiendo con todo el equipo para que sigan con su buen trabajo. nos da mucho gusto saber que su estancia fue plaentera y esperamos volverlo a ver.