Tokyo Hotel Guide - Nogi Family Old Residence hotels in Tokyo, Japan.

"Check in was busy and confusing. They have a semi self check in but had people there to help as it was not self explanatory with what you should do. We had a twin room which gave my husband and I a bit more space. Rooms were quiet even though there are a lot of people staying at the hotel. Water in the shower was not ideal as it was like warm at best, never hot - maybe this is due to the amount of people using water. Breakfast was also busy but an excellent buffet and well worth the money. This hotel was close-ish to Shinjuku Station which was nice; about 15 minutes. Worth the stay."

"I choose this hotel for two reason: location and five star reviews. So I was so surprised to see very thin dingy yellow old down comforter in the room. Bed was too firm for me to sleep comfortably. After checking taxi was at hotel ready to drive you to airport that was plus."

"The staff was very kind and the room was nice and clean. The pictures of the room were very different, but again it was clean and comfortable. The location is also perfect."

"The location is perfect , located on top of a metro station you can literally take the escalator to the metro right outside the front door. There’s a family mart a short distance from the hotel, this was an excellent discovery while on the trip, would definitely stay here again"

"Room was great"

"Staff and amenities were excellent, but room condition was not thoroughly clean upon arrival. We found trash under the bed and behind the nightstand. There were also stains on the couch, and the bathroom had black mold in the grout and drain and a bad smell. We let them know about the mold and they did a thorough cleaning of the bathroom which helped. We did appreciate the washer/dryer and mini kitchen in the unit."

"I don’t know why people rave about this hotel , except that is well located , next to Roppongi metro station . The room was not cleaned property , the red decorative blanket on the bed was dirty ( looked like vomit, yuk ) . Hotels should get rid of these, we all know they don’t washed between guests ! And don’t they’ll me the cleaning staff did not see that. They just placed it on the bed, dirty part down , thinking the next guest won’t see it ? Disgusting ! Also , one of the large towels had long , black hair in it . Yuk again. I went down to the reception and one of the gentleman there came to me to the room at my request , to remove the two items . He offered to give me another room, but by that time I had already unpacked and I was not going to redo the whole process all over again . I told him that I expect him to inform his manager about my findings and that I expect an apology from him, but nobody contacted me. This is how much they care about their clients 🤔.The chair in the room was dirty too and the bathroom had a foul smell . The room was extremely tiny, and it had no stand for your carry on to unpack. They need one of these, it can placed under the table. The check in & out were fast and efficient. The only plus was that they had more types of tea by reception ( none of the other hotels had anything but green tea), but no face cream or makeup remover like every other hotel had . I won’t stay here again, a clean hotel is a must for me and this was not clean ."

"Amazing experience, good location"

"The Grand Hyatt is the perfect luxury stay in Tokyo. The rooms are beautiful, and the property is centrally located in the vibrant Roppongi neighborhood. Will definitely be back!"