Nordwest Holidays

This was my second stay at the IBIS on the Arnulfstraße, and I was disappointed. Due to surgery, I was in a room for the handicapped, which was large, quiet, and comfortable UNTIL the fire alarm started beeping. Of course, it was night, and it awoke me. I tried to call the front desk to see if I should evacuate. Their number was NOT displayed, and I had to hunt for it. It was in a pamphlet. Imagine being awakened by the alarm and having to search for the number. Dialing Zero did not work! I finally got someone on the line, who instructed me to push the red and green buttons on the main light switch at the same time. That stopped the beeping. Now I had two red strobe lights flashing, one next to my head above the bed and the other on the wall next to the door. This went on for three nights, although I reported the issue each night and each morning. Come on, folks! This is absolutely unacceptable. They did comp breakfast the day I left. Next stay will be at the neighboring Nova Hotel.

Overall decent stay. Staff was friendly and walking distance to old town

Friendly staff, clean room, variety with breakfast, near shopping center

Acceptable budget hotel. Walk able to Central station for connecting trips. 15-20 minutes walk to attractions. Good for budgeted travellers. No kettle and tea bags supplied. Bathroom is outdated. Front desk service is very good though. Recommended for budget travellers.

The staff were professional and pleasant. The area around the hotel wasn't very nice. The bar was often left unateended and the receptionist had to call the barman. The rooms were fine. I never had breakfast but the evening meal menu only contain three options, one of which was vegetarian. I had a decent stay, nothing more.