Mazara del Vallo Hotel Guide - Norman Arch hotels in Mazara del Vallo, Italy.

"THIS IS NOT A 4 STAR HOTEL! This hotel is very dated, not modern, and run down. On the way to our room, the lighting was overly dim, carpet stained and worn, and some rooms were wide open. Upon entering our room, it smelled musty/almost mildewy, the bedding and towels were very old, thin, and scratchy. The bathroom was also very unclean. Under the Sink was dirty, the toilet “flush” button wasn’t properly affixed to the wall and you could pull it about a half inch off the wall. The shower was also dirty, the grout was black in places from lack of cleaning. The entire floor of our room was sticky like it hadn’t been cleaned in a very long time. The blinds were also ripped so didn’t close properly. The gym also wasn’t part of the property. It was owned by another company, you had to pay to use (the fee is mentioned in the description) but it’s not open daily. I picked this hotel partially for having a gym available. Also there was an alarm going off for over 2 hours our first morning there. The staff was very kind and definitely wonderful but the facility itself and all that comes with it, is extremely low quality. They did end up comping a night as we called hotels.com to complain and they reached out to the hotel. But it Is easily only a 2 star hotel based on quality of accommodations. "

"The space inside is very lovely and modern. It has a convenient location close to restaurants and the water. We had trouble getting information about checkin ahead of time and problems with the wifi at the beginning. We were able to get those figured out. Overall, it was a great stay."