Kempinski Hotels & Resorts hotels in North China, China

"Everything was great about the hotel. I wish I got a room with a better location but overall i had a great stay and experience"

"The breakfast was good."

"Had a lovely stay at The Park Plaza, staff were super friendly and helpful. Good lacation."

"Hotel is in great location, but is getting dated. Definitely not worth the price asked for the room. Breakfast was ok, but it’s more for Asian customers, if you expect something like in NY - expect a massive disappointment. Customer service was poor - definitely not what you expect from Hyatt. Biggest letdown was how wrong they got everything for my wife’s birthday. Instead of birthday dinner we got a date night package, and when we pointed them at the mistakes nothing was fixed. It’s 2 weeks now that I’m waiting for any response from Hyatt, and hope on receiving any feedback is fading. Overall, they only have the Hyatt name - and nothing else. No service, no customer care. No 5 star standards. Only the shiny outside. Major disappointment. Stay away"

"We only spent one night at this hotel before flying out but we had a most relaxing evening and excellent dinner at the restaurant. I would definitely recommend staying there again."

"Breakfast is good. Didn't bisit the spa"

"Clean room. Lobby was very disorganized, luggage everywhere and the check-in area was not clean, the staff pulled slippers, soap and toothbrush from a box stacked just behind them at check-in and gave them to us in a plastic bag to take to our room, this was very strange and was not what we expected for a hotel classified as 4 stars. "

"The hotel itself is lovely with clean rooms, a good breakfast, and super easy to get to with the free shuttle from the airport. However not the best if you are a light sleeper, as the airplane noise is quite loud. Also, you are not allowed to use the pool without a swim cap, this is a requirement so they will not let you in without one. I planned to use the pool and sauna, however sauna is in the changing rooms, away from the pool area, so a bit difficult to go in and out."

"Very good location. Closed to everything. Room was clean and comfortable. Very helpful and friendly staff."