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"The customer service from hotel staff at all levels (from the concierge, bell boy, check in staff, daily cleaners) was exceptional. The rooms were clean and modern and location was very central to everything. The Forbidden City (aka Palace Museum) and Tiannamen square was only a 10 minute walk away and Wangfujing pedestrian road was just on the other side of the APM mall across the street from the hotel with several metro station as options if metro is your preferred transport. Our stay would have recieved the full 5 stars had it not been for the sewage smell that we waft in the main area of the room every so often from the bathroom but this isn't the fault of the hotel but rather an infrastructure issue from the city's contruction as you will get that smell every so often when you walk past sewage drains in the city. The buffet option was excellent with a wide variety of food ranges from chinese food to western food options which was appreciated after 3 weeks of travel in China. Would definitely stay here again for the location, customer service levels and buffet option. "

"Breakfast time was so busy with too many people and staff are also wiping out the table so fast that I lose my table many times. :("

"Rooms were a good size, but the rooms we had smelled like smoke despite being non-smoking. The staff weren't super helpful or approachable. The buffet breakfast was fairly cheap and great that kids ate free since we had 3 kids and 3 rooms. Great location, walking distance to most main attractions."

"Top rated breakfast and delicious. Health center was super clean and organized. Rooms were spacious and quiet. Staff very helpful. "

"Clean room"

"Breakfast was amazing, staff were amazing. Had a superb stay"

"Overall was a good stayed. The room is fully renovated. But its not soundproof enough. I can hear my neighbour talking or outside my door. Concierge was very helpful with my taobao package. And their English is pretty good as well."

"This is a stunning hotel with excellent facilities and great staff. Its location is perfect for Beijing and it has everything one could possibly want, including a little robot to deliver room service, amazing!"

"Airport shuttle really easy "