Austin Hotel Guide - North Cross Mall hotels in Austin, United States of America.

"xxx"

"ok"

"I stayed at this hotel for 6 days, and overall, my experience was not very satisfactory. First, the hotel does not provide cleaning service proactively. During my entire stay, I barely received any housekeeping service（ I know they say will do it every 7 days , but still quite different from other ) The front desk staff were generally okay in terms of attitude. However, the noise level in the hotel was very poor. I could hear frequent dog barking from the hallway, which made it difficult to rest. Another unpleasant experience was that I was woken up by a phone call from the front desk in the afternoon. They told me that a guest downstairs had complained about noise, saying I was jumping in my room. In reality, I was asleep at that time. This suggests that the staff did not verify the situation themselves and simply relied on the complaint without checking. Overall, I would not recommend this hotel."

"What a great deal. Clean, safe, quiet. Nice people and great price. Good quickmart around the corner. "

"Clean room, great staff. Room needs update."

"Ok"

"Breakfast ran out every morning 10 minutes after it started and the staff refused to refill anything. The property is in a state of utter disrepair—which they claim is renovation but there is zero evidence of said renovation. Pool drained, looks like a rotten pit. The carpet in my room was wet for some reason and remained so most of the trip. They let unhoused people come in and eat breakfast and sit on the floor in the lobby. At night, a dude with a knife circled the parking lot on a bike. The staff laughed at me and made fun of me and rolled their eyes and got mad at me when I complained. I wasn’t the only one who complained. It seemed no one was happy to be staying at this hotel. "

"Excellent hotel as felt by over and over again, after lodging in different cities/states. Consistently top notch over the past 16 years. "

"Friendly place, comfortable, convenient!"