Phoenix Hotel Guide. Hotels in North Heights, Phoenix, United States of America

"Booked last minute through a third-party based on decent reviews, but this was a very disappointing experience from start to finish. The property was extremely dark with minimal lighting, which felt unsafe upon arrival. The room was 83° with a non-working AC despite being set to 64°—completely unacceptable for Arizona. The front door was also warped and didn’t fully seal. Staff came to replace the thermostat batteries, but that didn’t fix the issue. They manually turned on the wall unit, but it shut off again within minutes. Trying to resolve the issue was frustrating. The front desk didn’t answer the room phone, and I had to call from my cell to get through. They offered to move me to another room but refused a refund, and there was no maintenance available that night. While documenting everything, I found mold on the door frame and ceiling near the bathroom, along with a visibly dirty chair. During checkout, the situation worsened when the receptionist became rude, raised her voice, and used profanity. Overall, this property is not as advertised and feels more like a low-grade motel than a resort. I would not stay here again."

"Clean room and parking in front. I loved that they had the parking very well lit."

"Parking was good, bulding is very old, matresses could use an upgrade"

"I’m disappointed with the changes to the resort. We were not able to check in on time. "

"This hotel was clean and the staff was helpful. They had a restaurant in the lobby with free coffee and a little market and a happy hour. We were pleasantly surprised. They also had a shuttle to the airport we could’ve used. The next time I fly out of the Phoenix airport I will definitely use them again."

"Very nice room. Great food at the restaurant on the resort. We really enjoyed the pool area! "

"Our overall stay was good! Plan to hike around a bit to the pools depending on where you’re staying certainly got our steps in:) rides are available in the golf carts with friendly helpful drivers! When busy the main pool gets quite crewed and not enough lounge chairs so get there early! Food was decent maybe a little over priced but to be expected at a resort! Only downfall is… when booking they said there was pickelball courts that you can play on but….. they didn’t tell you at check in or online that it’s.. members only … guests at resort have to pay $50 per 90min session! Kinda disappointing since they were nice courts and mostly not used we did find nearby courts at Ashler hills park that were free to play at! Room were clean and cared for each day! Sliding bathroom doors could be greased so they slide nicer and quieter definitely don’t give ya much privacy while using the toilet either😳 We did leave a couple days early since we wanted a little more space than our studio room provided and remembered that we enjoyed a more private experience! Overall good and great place to stay! "

"Clean suite with complimentary snacks. "

"The room had several broken items, desk had a leg missing, chair broken, bathroom wall had panels missing, air conditioning unit on the wall was broken. This room should have never been rented. The front desk staff on arrival could have cared less about their job."