All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 420 out of 1010 reviews" "
10 - Excellent
420
Rating 8 - Good. 285 out of 1010 reviews" "
8 - Good
285
Rating 6 - Okay. 157 out of 1010 reviews" "
6 - Okay
157
Rating 4 - Poor. 84 out of 1010 reviews" "
4 - Poor
84
Rating 2 - Terrible. 64 out of 1010 reviews" "
2 - Terrible
64
8.0/10
Cleanliness
8.8/10
Staff & service
7.6/10
Amenities
7.2/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
6/10 Okay
JEFF, charlotte
Travelled with family
6 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property itself is ok with a great location right on the beach with many nearby shops and restaurants. Unfortunately both the rooms we booked had poor and no n working toilets. We had to have a maintenance man come twice, but toilets were never fully working. I suggest to the property owners to replace the obviously old toilets with new. Other than that, the rooms were updated and in good overall condition.
JEFF
Stayed 2 nights in May 2024
6/10 Okay
Jose
Travelled with family
5 May 2024
Liked: Cleanliness, staff & service, amenities
This property doesn’t have a lot of parking at the hotel, but they do have within walking distance a block away parking. Which you can see from the hotel. Bathroom was small. On a good note Beds were very comfortable. The had nice pool and lazy river. The breakfast was very good.
Jose
Stayed 1 night in May 2024
Response from Best Western Staff on 6 May 2024
Thank you for staying with us. The hotel does have Eight parking areas! We have some right in front of our buildings and many just across the street!
Room clean and spacious. The ocean front hotel and grounds were clean and nice….providing a pool, lazy river and other yard games for families to enjoy. The tiki bar and pool side entertainment was convenient and entertaining. Staff friendly and accommodating. We were able to check in early and didn’t have to wait until 4 pm. The buffet breakfast provided was good and well serviced as items ran out. Would definitely stay again and recommend highly!!
Norma
Stayed 4 nights in Apr 2024
Response from Best Western Staff on 29 Apr 2024
Thank you for sharing your excellent review of our hotel! The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!
Miss Heather, thank you for staying with us and sharing this excellent review! We really appreciate this and look forward to having you back with us again soon!
4/10 Poor
Nick
Travelled with partner
13 Apr 2024
Disliked: Property conditions & facilities
The room was not any where near what the photo pictures were!!
Nick
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 15 Apr 2024
Thank you for staying with us! We are wondering if you looked at an oceanfront room on line but selected a non oceanfront. This does happen on occasion.
6/10 Okay
Jason
Travelled with family
11 Apr 2024
Liked: Staff & service
Very limited handicap parking and having to park across the street.
Jason
Stayed 4 nights in Apr 2024
Response from Best Western Staff on 13 Apr 2024
Thanks for staying with us! We do have 8 parking areas and some are located just across the street from the beach.
6/10 Okay
Rick
Travelled with family
11 Apr 2024
Liked: Cleanliness, staff & service
Too old. Needs upgrade if charging what nicer places do.
Indoor pool is joke with no dressing area.
Parking is nightmare unless across street no security.
Rick
Stayed 3 nights in Apr 2024
Response from Best Western Staff on 11 Apr 2024
Thanks for staying. We are in process of replacing carpet, painting, adding new sofas, new drapes, new flooring, etc
8/10 Good
Katherine
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
We had stayed here for spring break and it was a great time. The staff was super friendly and helpful! The only downside was parking, however it’s just walking distance away to get to the other lot. All in all, we loved our stay here and will definitely be coming back!
Katherine
Stayed 3 nights in Apr 2024
Response from Best Western Staff on 11 Apr 2024
Thank you so much for your 4-star rating! We will share this with the rest of the team to let them know to keep up the amazing work!
6/10 Okay
michael
Travelled with family
9 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was right on the beach which was wonderful. Parking is very tight, we were able to park down the road in an annex lot. Negatives were that this hotel is very outdated and the pictures do not match the reality. There was water dripping down the walls into the floor and from the ceiling in the smaller portion of the room. The floor was very damp. There was a smoke smell coming from the balcony most days even though it is a non-smoking room.
michael
Stayed 5 nights in Mar 2024
Response from Best Western Staff on 11 Apr 2024
We appreciate your candid review and would like you to know we are in process of replacing beds, carpet, furniture, flooring, drapes, and more!
This was a clean and nice property. The parking was limited and difficult one night where we had to park in a dark unlit sand/dirt parking lot which I thought was not okay.
Also housekeeping knocked out first overnight morning at 9am and then just walked in which I didn’t like and don’t know why happened.
Leeann
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 11 Apr 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!
8/10 Good
Louise
Travelled with family and small children
9 Apr 2024
Didn’t like the fact that you had to park across the street and parking was so limited
Louise
Stayed 3 nights in Apr 2024
Response from Best Western Staff on 11 Apr 2024
Thank you very much for staying with us. We do have 8 parking areas total and yes, some of them are located just across the street from our properties.
Cute oceanfront property....spacious rooms, very clean, some updates.very good breakfast...hot, made-to-order....very nice staff. clean pool...loved the oceanfront balcony...great price foe last minute deal.
Wish we Ould have booked direct, instead of Expedia!! Did not get the Best Western points!
would stay here anytime!
Barbara
Stayed 1 night in Apr 2024
Response from Best Western Staff on 13 Apr 2024
We appreciate your choice to stay with us and for sharing your thoughts on this great rating! Your feedback is important to us, and we're glad you had a good experience. Please visit us again soon!
Was quite disappointed in the pools as well as the fact that there was not a hot tub. We asked for extra towels and a change of bed sheets and never received either. The pools were claimed to be heated but felt quite cold. The sound of the elevator in our building kept us up most of the night which was very unpleasant. The description of this hotel does not match with the reality of it.
Bethlahem
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 8 Apr 2024
We apologize for the pools not being as warm as you would have liked. The weather was on the cool side as of late and could have had an impact on the temperatures.
Thank you so much, Miss Patricia for staying with us and sharing this great review!
6/10 Okay
Adam
Travelled with family
5 Apr 2024
Disliked: Cleanliness
This was the second time we stayed here. First time was much better. The room was OK but definitely not as nice as the last time. Not as clean and some of the furniture was in disrepair. The highlight is the ocean view and breakfast is really good.
Adam
Stayed 4 nights in Apr 2024
Response from Best Western Staff on 6 Apr 2024
Thank you so much for taking the time to rate us. We hope to have you back with us soon!
8/10 Good
Prem
5 Apr 2024
Liked: Cleanliness
great
Prem
Stayed 1 night in Mar 2024
Response from Best Western Staff on 5 Apr 2024
Thank you so much for staying with us and taking the time to share this kind review! See you again soon!
Overall an incredible disappointed. Could hear kids that were running around not even staying at the hotel yelling (profanities as well) and could hear the elevator constantly going up and down…loudly. Don’t recommend that anyone stay here.
Scott
Stayed 1 night in Apr 2024
Response from Best Western Staff on 5 Apr 2024
We are sorry you didn't enjoy the one night stay with us. It looks like you were in one of our newly renovated executive suites, We double checked the room and everything looked great!
10/10 Excellent
Ian
2 Apr 2024
Ian
Stayed 4 nights in Mar 2024
Response from Best Western Staff on 25 Apr 2024
Thank you so much for staying with us and taking the time to share this excellent review! Please come visit us again soon!
8/10 Good
SUSIE
1 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Convenient location. The property is old and a bit run down. My first impression was "OMG, what have I got myself into". But the room was clean and the bed was super comfortable. Parking is across the street.
SUSIE
Stayed 2 nights in Mar 2024
Response from Best Western Staff on 5 Apr 2024
Thank you so much for your kind rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area!
6/10 Okay
Tory
30 Mar 2024
Tory
Stayed 1 night in Mar 2024
Response from Best Western Staff on 19 Apr 2024
Thank you for staying with us and taking the time to share your review.
Thank you for sharing your excellent rating of our hotel! The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!
This property is old and needs repairs and updating desperately. It is broken into three buildings. The 8 story tower that I was assigned had only 10 parking spots underneath and one of the handicap spots was being used to store construction materials. There was additional parking across the street in an open unsecure parking lot requiring you to have to cross a busy street to get to the hotel. Empty cardboard boxes were scattered throughout the hallway on the floor I was on. The door to the room had to be forced open and closed. I requested maintenance on the bathroom faucet the first day there, when I checked out 4 days later the maintenance still had not been completed. Found blood on wall outside of elevator on ground floor. Had to Lysol the entire room because we were afraid to touch anything let alone walk in our bare feet. Free continental breakfast was terrible, I gave up on it after first morning. I will never stay at this property or any Best Western again nor will I ever recommend it to anyone else. I considered checking out after first day but didn't believe I would receive refund for remaining days.
Gary
Stayed 4 nights in Mar 2024
Response from Best Western Staff on 23 Mar 2024
We are sorry you didn't enjoy the 4 night stay at our hotel. There is limited parking under the Tower building but plenty of parking just across the small boulevard we are located on. It is a very quiet street with light traffic. We are also shocked to hear you did not enjoy the breakfast. We have so many great items on it like scrambled eggs, bacon, sausage or ham, potatoes, biscuits and gravy, Waffles, muffins, toast, juice, yogurt, and coffee! WOW- We are so HUNGRY NOW!
6/10 Okay
Sandra, West End
Travelled with family
17 Mar 2024
Liked: Cleanliness, staff & service
Property is tired and cramped. Location was fine. We didn’t use the pools bc too cold outside. but they seemed nice. Beach was very nice
Sandra
Stayed 1 night in Mar 2024
Response from Best Western Staff on 18 Mar 2024
Thank you for staying. We are in the process of many renovations including carpeting, flooring, bathtubs/showers, drapes, and painting!
Best Western was such a disappointment, the place smelled old and dingy. I actually left and didn't care that they charged me my deposit for one night. The furniture in this place was old worse than what you would see in a thrift shop. I would never stay in this place. Like so many places in MB, this place needed a major renovation, you get what you pay for. Men, do not bring your wife or GF to this place unless you plan on getting dumped.
Sandro
Stayed 5 nights in Mar 2024
Response from Best Western Staff on 15 Mar 2024
It appears the guest did not stay at the hotel. This review should be removed.
6/10 Okay
Alana
Travelled with partner
12 Mar 2024
Disliked: Property conditions & facilities
The ocean view was nice. The curtain didnt close all the way to the room and you couldnt close the bathroom door, because it wouldnt open and you would get stuck. My husband had to shimmy the door to get out the bathroom, because he was stuck
Alana
Stayed 1 night in Mar 2024
Response from Best Western Staff on 14 Mar 2024
Thank you for staying and letting us know about this. We will have maintenance check this out. We do have maintenance on staff so if anything like this occurs while you're here, don't hesitate to let us know!
This place was great the staff was helpful and empathetic.
luis
Stayed 1 night in Mar 2024
Response from Best Western Staff on 14 Mar 2024
Thank you for sharing your excellent rating of our hotel! The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!
We had no idea the suite with kitchen would be so large. Balcony was perfect for relaxing. Parking was across a busy street and that could have been a problem in the summer. It was only about 1.5 miles from our favorite restaurants.
Judy
Stayed 2 nights in Mar 2024
Response from Best Western Staff on 10 Mar 2024
Thank you so much for staying with us and taking the time to share this wonderful review of our hotel and rooms! Please come back and visit us again soon!
All of the staff were very, very nice! I like that the breakfast had a staff member serving the hot foods, much nicer than other places we have stayed.
Terrie
Stayed 1 night in Mar 2024
Response from Best Western Staff on 9 Mar 2024
Thank you so much for your 5-star rating! We will share this with the rest of the team to let them know to keep up the amazing work!
Wonderful view, huge room. Receptionist was exceptional.
Carol
Stayed 1 night in Mar 2024
Response from Best Western Staff on 7 Mar 2024
Thank you, Miss Carol! We really appreciate you staying with us and sharing this very kind review of our hotel and staff! Please come visit us again soon!
Our room was on the third floor of the taller building, we had a fantastic view of the ocean, pool and Tiki bar. We especially enjoyed the free breakfast and really good coffee every day. I definitely plan on staying there again. Staff was very helpful and Shelly at the Tiki bar was a hoot!
Susan
Stayed 2 nights in Feb 2024
Response from Best Western Staff on 7 Mar 2024
Thank you for your recent stay and for giving us a perfect rating! Your feedback made our day! We eagerly await your next visit and the chance to exceed your expectations once more!
10/10 Excellent
Thomas
28 Feb 2024
Liked: Cleanliness, staff & service
When we arrived we saw it was an older hotel....however when we saw the ocean view from our room it was amazing. The front desk was very helpful...Tammy thanks! And now all the rooms in the hotel are being renovated which will result in fully immaculate rooms. Stay here!
Thomas
Stayed 3 nights in Feb 2024
Response from Best Western Staff on 7 Mar 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work. Please stop by when you're back in the area!
I stayed here for a 3-day weekend in January, had no complaints. I was a little anxious when I first arrived cuz I couldn't seem to find a place to park but then the across the street parking was explained to me and had no issues the rest of the visit. Enjoyed by ocean front room and the morning breakfast was really good. Had no issues while I was there.
scott
Stayed 3 nights in Jan 2024
Response from Best Western Staff on 19 Feb 2024
Thanks for sharing your very kind rating with us and the community. We hope to see you again soon!
Thank you for staying with us and sharing your review!
6/10 Okay
Eric
17 Jan 2024
Liked: Cleanliness, staff & service
Nice view, good service, but old hotel
It’s a old hôtel with old furniture. It was quiet and the ocean view was fantastic. Breakfast was below average.
Eric
Stayed 1 night in Jan 2024
Response from Best Western Staff on 19 Feb 2024
Thank you for staying with us! We are sorry you didn't like our full breakfast stocked with eggs, potatoes, sausage, bacon, or ham, biscuits and gravy, waffles, muffins, toast, cereal, milk, orange juice, yogurt, and coffee! Darn, we sure are hungry now!!!
It was good only for one night all I needed but everything was great
Keith
Stayed 1 night in Jan 2024
Response from Best Western Staff on 19 Feb 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area!!
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work!
So this property has the potential to be great it is just VERY dated and in desperate need of a remodel, the ceiling in our room was literally cracked and falling down had been terribly patched, the “blackout” curtains had holes in them and the love seat was in very poor condition… the indoor pool was tiny, like one family at a time. The elevator was kinda sketchy, and there was not enough room in the breakfast room.
Derrick
Stayed 3 nights in Dec 2023
Response from Best Western Staff on 19 Feb 2024
Thanks for staying! We have quite a lot of renovations taking place as of this writing. These include, new flooring, new carpeting, new showers, new sofas, and painting!!