Shangri-La Hotels and Resorts hotels in Northern Australia, Australia - New Zealand and the South Pacific

"Hotel location was very good. The hotel itself was very noisy. We were not advised that the hotel was above a very busy sports bar so music and noise blasting the early hours and then compounded with the fact that renovation works were being carried out and this started at 8am until 5pm ! Also We weren't told about night entry after reception closed so spent 15 mins trying to find the side entrance."

"Great bed very comfortable. Bathroom was very slippery in shower (felt as might slip over) and water pressure low. WIFI was bad Couldn't log in with.my laptop. Had to use my phone as a hotspot."

"We stayed for 3 nights at the Star Gold Coast. Whilst we were happy with the central location and the facilities within the hotel, we were very unhappy with the house keeping. On our first day, when returning to the room early evening, we found our room had not been services, despite that we turned off the 'privacy' sign before we left that morning. A call to Housekeeping we were advised that we needed to switch on the 'service' sign. That is definitely a first for us. As long as there is no privacy sign, the room should have been serviced. The second day, we made sure the 'service' sign was switch on that morning at 8am. Upon return at 4pm, the room was still not serviced. We picked up clean towels from the housekeeping trolley, which was still at the same location it was that early morning. The cleaner was too busy sitting in one of the rooms looking at her phone. Also for three days there was dirty glassware outside the neighbours room. Nobody bothered to pick it up. Housekeeping mentioned they wash glasses in the room, and do not take glasses away. Housekeeping is certainly not 5 star at this accommodation."

"We enjoyed the buffet breakfast available till 10am, then relaxed by one of the three pools. We tried a different room this time. It had a separate bedroom with a very comfortable king size bed, air conditioner and small mounted TV. and ensuite. The kitchen was equipped with a microwave and frypan with dishes, wine glasses and cutlery, a small dining table and chairs and an air conditioner. There was also a single bed in this area, a 2-seater sofa and a small TV. All very clean and very comfortable."

"I loved this hotel how close it was to Central Station and Queen Street Mall"

"Spectacular views, clean, excellent communication by the staff online and in reception. Lovely reception staff. Parking is available for a fee which is well worth it. We got a little lost each time trying to find the car with all the different lifts which isn’t a big deal. The lifts are fast which is good for most people, but sadly wasn’t ideal for the adults like us who experience vertigo, as with the movement of the building. Kids had a ball."

"Clean room little outdated friendly staff 100% recommened"

"Yws"

"Lovely hotel. Super friendly and helpful staff. Great, peaceful location. Good restaurants nearby. "