Novel Holidays

Spacious, clean room with large en-suite shower room, although not too keen on the frosted glass wall through to the bedroom! Firm bed and pillows. Staff were friendly and efficient. Good situation for our visit to Plainpalais and the city centre.

I have mixed feelings about our stay at the White Angel Hotel. While the property has many positives, there were also some notable drawbacks. Pros: The hotel is beautifully located in the middle of the mountains, with stunning views from the rooms, dining area, and pool. The property is well maintained, breakfast was very good with a wide variety of options, and the staff was friendly and accommodating. It was also very convenient to rent ski equipment and purchase lift tickets directly at the hotel. Cons: The biggest issue was the check-in process and room arrangements. We booked three rooms with king-size beds for a total of eight travelers. According to Expedia, the rooms accommodate three people, and we planned for my husband and me to share the bed with our 8-year-old daughter, which we’ve done on many trips. However, at check-in we were told the rooms were considered “double” and that three people were not allowed to share a king-size bed. Our friends faced the same issue. We were forced to upgrade to “triple” rooms (king bed plus pullout sofa) at an extra cost of €200 per night per room—€2,000 total. Since it was Christmas Eve, we had no alternative. Pool and spa access is not included and costs €20 per adult and €15 per child per visit, which adds up quickly for families. Lastly, the ski-in/ski-out access is narrow and located on a steep slope, which may be difficult for inexperienced skiers.

Great location, staff and view.

We had a wonderful stay at Matthiol Boutique Hotel. The room was beautiful, and I highly recommend using the sauna—it was an amazing experience. The staff were incredibly friendly, welcoming, and attentive throughout our stay. Breakfast was phenomenal, and we also had dinner at the hotel restaurant, which honestly was one of the best dining experiences we had in Zermatt. The food and atmosphere were outstanding. The hotel offers pick-up and drop-off service from the train station, which was very convenient and made arrival and departure seamless. The location is truly exceptional, with a beautiful trail right behind the property and breathtaking views of the Matterhorn. Highly recommend this hotel for an unforgettable stay in Zermatt.

Good room and great location