Fountain

Reviews of Bay Breeze Inn

2 out of 5
Bay Breeze Inn
4919 Coliseum Way, Oakland, CA

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 26 reviews" "
Rating 8 - Good. 6 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 3 out of 26 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't know the surroundings were suspect but it was okay. Walls are on the thin side.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 30 Apr 2024
Hi Cleveland,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that overall, your stay was okay. Your comfort and rest are important to us, and we understand the importance of providing a quiet environment for our guests. We will take your feedback into consideration as we work on ways to improve our accommodations. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back again with an improved experience.

8/10 Good

Jill

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and price good. This was the second time that we stayed here for one night.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Jill,We are glad to hear that you found the room clean and the price satisfactory during your recent stay. We appreciate your loyalty and hope to welcome you back for another enjoyable visit in the future.

10/10 Excellent

JEFFREY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drive-by City it’s OK safe
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Jeffrey,Thank you for sharing your feedback about the location of our hotel. We're glad to hear that you found our hotel to be okay and safe during your visit. Your comfort and safety are important to us, and we strive to provide a welcoming and secure environment for all our guests. We hope to have the opportunity to welcome you back for another pleasant stay.

10/10 Excellent

Fortino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall a great spot. While I know they couldn't do anything about it, the outer area seemed really unsafe. They did seem to have cameras and a gate so that made it feel safer
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on 3 Apr 2024
Hi Fortino,Thank you for sharing your feedback with us! We're delighted to hear that you had a great overall experience during your stay. Your safety and security are of utmost importance to us, and we're glad that the presence of cameras and a gate helped alleviate any concerns you may have had about the outer area. We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

6/10 Okay

Melissa

busy street
Stayed 2 nights in Mar 2024
Response from Manager on 31 Mar 2024
Hello Melissa,We apologize for any inconvenience caused by the busy street. Guest satisfaction is important to us, and we recommend future guests contact us directly to discuss specific room location preferences for a quieter experience. Thank you for sharing your feedback with us.

10/10 Excellent

priyadarshini

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good service and good place to stay
Response from Guest Relation Management on 26 Mar 2024
Hi Priyadarshini,Thank you for your feedback! We're delighted to hear that you had a positive experience during your stay with us. Ensuring excellent service and providing a comfortable place to stay for our guests are our top priorities, and we're thrilled that we met your expectations in both regards. We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Jessica

Stayed 1 night in Feb 2024
Response from Guest Relation Management on 21 Mar 2024
Hi Jessica,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Natalie

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and helpful staff, readily accomodating my needs. Freshly furnished rooms and comfortable mattress. Easy check in and check out. Uber showed up in less than 3 minutes. Ride to Oakland airport took less than 10 mins.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 20 Feb 2024
Hi Natalie,We're thrilled to hear that you had a fantastic experience during your stay with us! Providing a clean hotel, helpful staff, and comfortable accommodations are top priorities for us, and we're delighted that we met your expectations in these areas. It's wonderful to hear that our freshly furnished rooms and comfortable mattresses contributed to a pleasant stay. We're also glad to hear that your check-in and check-out processes were smooth and that transportation to the Oakland airport was quick and convenient. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Raj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and helpful staff who allowed me to check in early as my flight arrived in morning. Right off the freeway so easy on and off. Seems like they recently upgraded the rooms. Quite modern feel. Will come again.
Response from Guest Relation Management on 9 Feb 2024
Hi Raj,It's wonderful to hear that you had such a positive experience during your stay with us! We're thrilled that you found our rooms clean and enjoyed the modern upgrades. Providing helpful and accommodating service is a priority for us, and we're glad we could accommodate your early check-in request. Additionally, we're happy to hear that our convenient location off the freeway made your travel experience smoother. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon for another great stay!

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice front desk
Response from Guest Relation Management on 6 Feb 2024
Hi Krishna,Thank you for your kind words about our front desk staff! We're delighted to hear that you had a positive experience with them during your stay. Providing friendly and helpful service is a top priority for us, and we're glad that our team was able to assist you. We appreciate your business and hope to have the pleasure of serving you again soon.

2/10 Terrible

Janace

Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Janace,We apologize for any inconvenience caused during your stay. Please reach out to us directly so that we may address any concerns you may have.

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from Guest Relation Management on 21 Mar 2024
Hi Maria,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

4/10 Poor

Luke

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I liked that the staff was responsive to my issues in my first two rooms, but the third room had a broken shower curtain rod. I didn't complain because it was the third room and a broken shower curtain rod only affected my bathroom experience. The first issue was with room A (even though non-smoking) a previous guest smoked in it. I have respiratory issues, so I couldn't stay there. The second issue with room B, the representative moved me to room B and room B was not ready for the next occupant. I found hair on a towel and the bed had a red make-up stain. Also the remote could not be programmed for the Philips TV. So when I got to room C, it was a relief that the broken shower curtain rod was the only issue. The rooms didn't supply hangers to hang my clothes. There were these knobs near the TV for hanging a jacket or a sweatshirt by the hood. But I could hang my slacks up or multiple dress shirts. Do not expect them to restock towels or make up the bed, even with a week's stay. I had to get my own replacement towels. Also, I was refused the service to make-up my bed. There's a parking fee charge. Which I am lost on why, because there are no teams playing games at Oakland Coliseum. FYI, parking fee on website was $5/day and it's $6/day. Some readers might think that a dollar is not much of a difference, but for someone like me who stayed a week, I was charged $42 instead of $35 for parking a vehicle. That was all the issues. I was glad that the heating unit worked.
Stayed 7 nights in Dec 2023
Response from Guest Relation Management on 9 Jan 2024
Hi Luke,Thank you for your feedback regarding your recent stay at our hotel. Your concerns regarding the smoking odor, cleanliness, broken shower curtain rod, and the remote programming issue are all significant, and we regret that these impacted your stay. We will investigate each matter thoroughly and take corrective actions to ensure similar issues do not occur in the future. We also acknowledge your observations about the lack of hangers, restocking of towels, and bed make-up service. Your comments will be shared with our housekeeping team to enhance our services and improve the overall guest experience. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Jewel

Disliked: Cleanliness, property conditions & facilities, room comfort
Smelled like cigarettes
The room was decent sized. Location was very noisy. The roomed reeked of cigarettes despite it being non smoking. Luckily I only stayed for one night.
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Jewel,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable environment for all guests and we will certainly address the odor issue you mentioned. We appreciate your understanding and hope to have the opportunity to serve you again in the future.

4/10 Poor

Amanda

Stayed 3 nights in Dec 2023
Response from Guest Relation Management on 2 Jan 2024
Hi Amanda,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on 10 Dec 2023
Hello Michael,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we hope you had a pleasant experience. If you have any further feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Jordan,We are thrilled to hear that you had an amazing experience at our hotel! We strive to provide exceptional service to all our guests and we are delighted that we exceeded your expectations. Should you have any further feedback or comments, please feel free to reach out to us directly. We look forward to welcoming you back in the near future for another outstanding stay.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 4 nights in Nov 2023
Response from Guest Relation Management on 6 Dec 2023
Hi Johnny,Thank you for sharing your experience with us. We're delighted to hear that your stay was nice and quiet. Providing a peaceful environment for our guests is a priority, and we're glad we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Duchess

Stayed 1 night in Nov 2023
Response from Guest Relation Management on 20 Dec 2023
Hi Duchess,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

6/10 Okay

Janea

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay
Stayed 3 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Janea,Thank you for your feedback. We appreciate your time in sharing your experience with us and apologize for any shortcomings you may have encountered during your stay. We value your feedback and will take it into consideration as we continuously strive to improve our services. If there is anything else we can assist you with, please do not hesitate to let us know.

8/10 Good

Darnita

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property and the rooms were clean, Its next to the highway and it was loud and noisy. Front clerk staff was meh! They will try to rip you off of your security deposit.
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Darnita,Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness of our property and rooms. However, we apologize for any inconvenience caused by noise from the nearby highway. Our front desk staff aims to provide excellent service, so we're sorry if you felt otherwise. As for the security deposit, please feel free to reach out to our management team directly to address any concerns you may have.

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 5 Nov 2023
Hello Alexa,Thank you for your excellent rating! We truly appreciate your feedback and are delighted to hear that you had a great experience during your stay. We strive to provide exceptional service and a comfortable environment for all our guests. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us.

10/10 Excellent

Daniela

Stayed 1 night in Apr 2024
Response from Guest Relation Management on 23 Apr 2024
Hi Daniela,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Datne

Travelled with group
Disliked: Staff & service, property conditions & facilities
Pésimo servicio
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Datne,We're sorry to hear you were dissatisfied with the service provided during your stay. Your feedback is valuable to us, and we encourage you to reach out to management to discuss your experience further. Thank you for sharing your thoughts with us.