Upon arrival, the bathroom floor had puddles of water, when I walked in my socks were drenched. When I opened the closet, there was a bundle of dirty socks with a terrible stench from the previous guest and in addition to this 3 dirty wet, smelly towels. The beds were comfortable, very clean sheets, nice pillows, but the room was depressing. I bought breakfast for 3 people, my 14 yr old son decided not to come, I told the man serving breakfast my son was not coming so I would take something to him, so I made my son two sandwiches to go and put them in my purse and the man literally came up to me in front of everyone and asked me to show him how many sandwiches I put in my purse, I was so humiliated I checked out at once & did not even care if I lost the money from the next night. BTW, I asked the reception if I was going to be able to go on a boat ride then next day or the Ice Caves and she said the weather was going to be terrible so most likely not. Then I ran into my friends in Salzburg and they said they weather was lovely, lots of sun and the Ice caves were open. Plenty f nice hotels around here, don't bother w this one.