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Reviews of Pousada Castelo de Óbidos - Historic Hotel

4 out of 5
Pousada Castelo de Óbidos - Historic Hotel
Paço Real, Obidos

Reviews

8.8

Excellent

Rating 10 - Excellent. 154 out of 274 reviews" "
Rating 8 - Good. 82 out of 274 reviews" "
Rating 6 - Okay. 25 out of 274 reviews" "
Rating 4 - Poor. 8 out of 274 reviews" "
Rating 2 - Terrible. 5 out of 274 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the "idea" and enjoyed staying at the property. Hotel restaurant was good. I appreciated the message warning of the parking arrangement. One criticism would be that the mattress needed to be replaced.
Stayed 1 night in Apr 2024

8/10 Good

Raul, San Juan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
İt was a beautiful place. Hotel is simple but has it’s historic value. My room was not within the castle but they do have such rooms. No shower curtain or glass for the shower basin. İt got wet everywhere. Very uncomfortable this part of the experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience to stay in a castle.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! They went above and beyond in every encounter.
Stayed 1 night in Mar 2024

4/10 Poor

Thelma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very small, barely had a window and had clear signs of mold. The price was amongst the most expensive and the quality was subpar. We spent two hours looking for our car when we left because the hotel personnel had moved it to a better space but didn’t communicate it to us. That’s unacceptable.
Stayed 1 night in Jan 2024

2/10 Terrible

Alfred

We could not get to the hotel because all road access was blocked by a huge Christmas festival going on. After a couple of hours of trying to get there, we gave up and went to another town. You should block this hotel from booking in December, it is inaccessible.
Stayed 1 night in Dec 2023

8/10 Good

FERNANDO, Aventura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The experience of staying in an old castle was amazing. The lounge areas are very comfortable, I could even have a couple of business video calls there, while enjoying the complimentary tea and cookies The restaurant were we had breakfast is amazing, it was the dinner hall of the castle and you can feel like in the Middle Ages. Views from there are beautiful, we had dinner one evening and it was very good too You can start the walk over the ramparts right outside the hotel, it’s a must, you can circle around the whole town enjoying the amazing views The only con: we asked for a room inside the castle ( we thought it would be more charming), but the rooms there are too small, no closets and the bathroom was so small that the water form the shower was flooding the whole bathroom We asked to be moved to another room ( this was outside the castle, they have another wing next to the reception), and this was great: ample and comfortable The ginginha ( sour cherry brandy) little bottle as a gift was a nice touch too There is no better way to enjoy the Obidos medieval ambience than staying in this hotel
Stayed 2 nights in Nov 2023

8/10 Good

zhi-mei

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
A nice place to stay, Very helpful staff and terrific views not far from our room. The included breakfast was the best we had on our total trip. I little on the expensive side but worth it.
Stayed 2 nights in Oct 2023

8/10 Good

Paula

Travelled with partner
Liked: Amenities
Very special castle experience.
Stayed 1 night in Sep 2023

6/10 Okay

Bruce

Travelled with family
Liked: Cleanliness, staff & service
Little parking and nobly brings in your luggage. You carry your own luggage over Corcle stones because you have to park outside the castle. The person inside who Cattie your luggage up 25 stairs was wonderful throughout our stay. We ate dinner in a beautiful hotel restaurant, and they had one lovely waitress for the entire dining room. Give me a break. The food was very good. I loved Óbidos and it shouldn’t be missed, but come for the day and don’t stay over.
Stayed 1 night in Sep 2023

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice opportunity to stay physically inside the castle, albeit the back side and with no real views from the rooms themselves, but still a very nice room! Very comfortable bed, modern bathroom, lovely soaking tub from tired muscles spent climbing the millions of stairs in Obidos! The only downsides to our stay were: 1. Really no actual parking on site or near the hotel despite "Parking" listed (we had to haul our suitcases quite a distance), so don't do this if you're handicapped or not up for a lot of walking and carrying! 2. Saturday, September 16th 2023 was probably a terrible night for the kitchen staff in the restaurant because the dinner was also pretty terrible. I could imagine Gorden Ramsey filming an episode of "Kitchen disasters" back there, yelling at the staff and saying things like "This is BURNT! This is OVERCOOKED! What is THIS?!" and so on. I can only imagine they had a bad night or something and maybe the food is better the rest of the time, but caveat emptor on the food! Location, nice!
Stayed 1 night in Sep 2023

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience and a chance to stay inside the castle. Nice rooms and big bathroom. Walking distance to the town. The only problems was parking, difficult to park. We parked towards the back and someone from the pousada had to help us to bring everything from the car, not easy.
Stayed 1 night in Sep 2023

10/10 Excellent

Leticia

Stayed 2 nights in Jul 2023

6/10 Okay

David, Bala Cynwyd

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was very difficult to get to the hotel. Once the taxi drops you , you need to walk about 10 min with your heavy luggage all the way up to the hotel. We got a very tiny room with 2 small windows, it felt like a basement. The castle is beautiful but not sure if it’s worth the price to this hotel . Staff were friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Marcey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in a wonderful place!
Stayed 1 night in Jul 2023

10/10 Excellent

ROBERT, CINNAMINSON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very special property located in a centuries old castle. The staff was VERY nice and helpful!
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Courtney

Stayed 2 nights in Jun 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great castle town!
Stayed 1 night in Jun 2023

10/10 Excellent

helena, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Felipe was amazing, polite, gentlemen meanly because we arrived late cause we was stuck on traffic in Belem .
Stayed 1 night in May 2023

8/10 Good

Nadeem, Woodbury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a unique experience staying at this historical place. Service is not the best and rooms have smell. The area around is wonderful
Stayed 1 night in May 2023

8/10 Good

Judy

Stayed 2 nights in May 2023

10/10 Excellent

Greg

Stayed 1 night in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, but be aware it’s actually an old castle, so you may notice some minor noise or odor you wouldn’t have in a modern structure. We really enjoyed it
Stayed 1 night in Apr 2023

10/10 Excellent

Frank

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed the staff and the facility here. The restaurant is especially well run from kitchen to table.
Stayed 1 night in Apr 2023

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely castle stay in Obidos
This is a unique hotel located inside a castle which we loved. As others have mentioned in othe reviews the parking may be and issue since it's outside the medieval castle walls. It's not far but could be an issue if you have mobility issues. The staff were very helpful with luggage and check-in and gave us recs for town. This is a very small but beautiful town set almost entirely within the castle walls so everything was within walking distance from the hotel. We were alson fortunate enough to be there during holy week and witnessed a church processional through town that included massive candles and a band. Very neat experience all around.
Stayed 1 night in Apr 2023
Response from Corneliu on 12 Apr 2023
Dear M. Chris, On behalf of our entire team at Pousada Castelo Óbidos, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Castelo Óbidos.Best regards, The Team at Pousada Castelo Óbidos

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a 1000 year old castle. It is impressive in every way in a homey sort of way. The shuttle from parking to our room and back was very helpful. The restaurant was excellent for dinner and the included breakfast. There is an area in front of the reception area that overlooks the town with tables and chairs where they serve drinks. The bathroom is small, but the shower is powerful with plenty of hot water. The staff was very pleasant, from the shuttle driver to the reception to the dining room staff. It is an unique experience.
Stayed 2 nights in Mar 2023
Response from Corneliu on 12 Apr 2023
Dear Mr. Gregory, We were delighted to hear that your recent stay at Pousada Castelo Óbidos was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pousada Castelo Óbidos for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pousada Castelo Óbidos

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and castle experience!
Stayed 1 night in Feb 2023

6/10 Okay

James

Stayed 3 nights in Dec 2022

2/10 Terrible

Tung-Chih, Rowland Heights

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Medieval royal experience? More like a medieval nightmare! There’s no way for cars to access the castle because of the festival. The back gate to the resident parking lot is closed for reason behind my comprehension. This means residents need to drag their heavy luggages through uneven cobblestone pavement through the festival crowd all the way from the front wall entrance to the castle!!! The staff was nice enough to give us a ride with the company car the night of check in and promised to help again when we checked out…but as expected, on the day of check out, they did not have the car available and simply offered an insincere apology for the inconvenience. Hence, my husband and I had to drag our heavy luggages like some peasants through the streets and then the gravel filled parking lot to get to our car. If the hotel were any serious about hospitality, it wouldn’t ask the paying guests to go through such hassle for the stay. I wanted to like Óbidos but this hotel definitely ruined this town for me. To add the cherry on top of this nightmare of a stay, we were locked OUT and then IN the room because the door lock is so old that it gets stuck! Definitely will not return to this hotel or recommend it to anybody! Very unhappy customer!

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
This would have been a higher rating if not for the Christmas markets setup. We could not walk an easy path to the hotel. It was treacherous! However, the staff was very concerned and did everything they could to make our stay enjoyable. Even carrying our luggage back to our car!
Stayed 1 night in Nov 2022
Response from Corneliu Popa, Hotel Manager on 23 Nov 2022
Dear Mr. Ed, On behalf of our entire team at Pousada Castelo Óbidos, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pousada Castelo Óbidos. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pousada Castelo Óbidos and regain your trust during your next visit.Warm regards, The Team at Pousada Castelo Óbidos

10/10 Excellent

Carmenza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL
THE STAFF WAS VERY KIND. IT WAS A BEAUTIFUL EXPERIENCE. I LOVED THE HOTEL, NICE ROOM AND DELICIOUS AND COMPLETE BREAKFAST. THE BEAUTIFUL LANDSCAPE. THANK YOU ALL SO MUCH FOR YOUR HOSPITALITY.
Stayed 1 night in Sep 2022
Response from Corneliu Popa, Hotel Manager on 13 Oct 2022
Dear Mrs. Carmenza, Thank you for your feedback on your stay at Pousada Castelo Óbidos. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Castelo Óbidos, and we look forward to welcoming you again soon.Best regards, The Team at Pousada Castelo Óbidos

10/10 Excellent

Octavio

Travelled with family
Liked: Staff & service, property conditions & facilities
A great experience
Stayed 1 night in Sep 2022
Response from Corneliu Popa, Hotel Manager on 13 Oct 2022
Dear Mr. Octavio, On behalf of our entire team at Pousada Castelo Óbidos, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Castelo Óbidos.Best regards, The Team at Pousada Castelo Óbidos

10/10 Excellent

Helder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle with a view
We stayed in the castle, and it was a fun, unique experience. Gorgeous views from the terrace! Very grateful a staff member helped us with our bags (the stairs are tiny). Fun experience!
Stayed 1 night in Jul 2022

8/10 Good

Wouter

Travelled with partner
Liked: Cleanliness
The room was a basement type accommodation- smelled of mold and very spartan. We expected some discomfort being a Medieval Castle property but we were in an annex quite a distance from the main castle and more distant still from the restaurant. On the positive the breakfast was excellent with many choices of cereals, breads and fruits. Overall a 3 star property.
Stayed 2 nights in Jul 2022

10/10 Excellent

Andres, FAYETTEVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get to stay at the Obidos Castle itself! You get to experience a unique historical landmark and rooms yourself. Enough said.
Stayed 1 night in Jul 2022

10/10 Excellent

Amelia, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really interesting sight
Stayed 1 night in Jul 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with champagne and very friendly and helpful staff. We had a personal assistant to show us the property and room which was a tower. It was a once in a life time experience and the breakfast was incredible. Just keep in mind, no elevators and if you have mobility issues, don't book the tower. Lots of steps and hills but I would go there again and again. Totally fab.
Stayed 1 night in Jun 2022

6/10 Okay

Charanjeet

Travelled with family
Liked: Cleanliness, staff & service
It’s fun to brag about that one stayed at a castle but this wasn’t a comfortable stay. The staff were very friendly and helpful, so that was a plus. But there were a lot of issues - parking lot for the hotel is not clearly marked and is shared by public parking for the castle itself. It’s a decent 200 m walk on cobble stone roads - so be careful in carrying your luggage. Once at reception, staff are very helpful and carry luggage to the room. But, the room itself is small, very dark as expected due to small windows from the era but had limited lamps/artificial lighting, the carpet and bathroom shower were unclean and moldy. The room didn’t have enough space to conveniently put the luggage. The breakfast in the morning was a buffet but there were no servers to guide or help, and lot of the fruits had flies hovering over. The town is quaint and beautiful but overpriced for both the hotel and the restaurants within the town. In retrospect, we would have just visited it for a few hours rather than overnight.
Stayed 1 night in May 2022

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience staying at the castle! Staff was very friendly and helpful. Room was clean and comfortable. Restaurant was closed for dinner but the full breakfast was delicious.
Stayed 1 night in May 2022

10/10 Excellent

Lisa

Stayed 1 night in Apr 2022

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and perfect location
Stayed 2 nights in Mar 2022
Response from Jorge Quaresma on 22 Mar 2022
Dear Mr. Alexander, On behalf of our entire team at Pousada Castelo Óbidos, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Castelo Óbidos. Best regards, Jorge Quaresma - Unit Manager

2/10 Terrible

rick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
enough
Stayed 1 night in Mar 2022
Response from Jorge Quaresma on 22 Mar 2022
Dear Mr. Rick, On behalf of our entire team at Pousada Castelo Óbidos, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Castelo Óbidos. Best regards, Jorge Quaresma - Unit Manager

8/10 Good

hsueh

Liked: Cleanliness, staff & service
Disliked: Room comfort
Beautiful view, friendly staff and great breakfas.
The castle is really great to walk around. The breakfast spread was good. Some tables by window has spectacular views. Our room was simple with a great view of the castle tower and courtyard. The bed was not comfortable, however, with a creaky mattress and a headboard designed for a much taller bed. It’s very confusing and vague about parking. We couldn’t find the road to the Pousada so we ended up parking on the side of a road and climb up with our luggages. It’s fun to say I stayed in a castle, but it’s a little overrated to stay in this castle.
The view from our room
Stayed 2 nights in Nov 2021
Response from Jorge Quaresma on 19 Dec 2021
Dear Mr./Mrs. Hsueh, On behalf of our entire team at Pousada Castelo Óbidos, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Castelo Óbidos. Best regards, Jorge Quaresma - Unit Manager

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021