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Reviews of Comfort Inn Ocala Silver Springs

2.5 out of 5
Comfort Inn Ocala Silver Springs
1212 S Pine Avenue, Ocala, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 400 out of 840 reviews" "
Rating 8 - Good. 243 out of 840 reviews" "
Rating 6 - Okay. 105 out of 840 reviews" "
Rating 4 - Poor. 56 out of 840 reviews" "
Rating 2 - Terrible. 36 out of 840 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Cammie

Business traveller
Liked: Staff & service
Decent, clean, and quiet stay.
Stayed 1 night in May 2024

4/10 Poor

Clorisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Group of people at the front entrance being loud and intoxicated. People walking from room to room all night. 3rd floor felt like a Sauna. It was so hot! Shower door was dirty. You can tell it’s not being cleaned properly. You could see the dirt from previous showers..place is a dump.
Stayed 1 night in May 2024

10/10 Excellent

Virginia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marissa the manager was so helpful with adult using walker! She was so pleasant and professional. It was a pleasure meeting her!
Stayed 1 night in Apr 2024
Response from Vivek varma on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ocala Silver Springs. Your feedback about our Team Leader is important and motivating to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

6/10 Okay

Stephanie

Travelled with family
Room was extremely hot. Air conditioner didn't work to it's full potential. Lobby was hot too.
Stayed 1 night in Apr 2024

8/10 Good

Roger, Palm City

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Room have beennupdate but still show some signs of age. Staff was very friendly and they had cereal which is all I eat for breakfast so I was happy. Yes they have a waffle maker. I would stay here again. Oh, elevator was out which made for a pain to uae the stairs. I suspect theyll have that fixed.
Stayed 1 night in Apr 2024

6/10 Okay

Peter

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Time for an update. Carpets need to be replaced, they are worn/stained. Pool furniture is stained, broken and worn out.
Stayed 5 nights in Apr 2024

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Jacoby

Stayed 1 night in Apr 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Tiana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was absolutely disgusting. I almost checked out and left in the middle of the night, it was hard to sleep I was so grossed out by the hotel, rooms, carpet, halls, all of it. I do not recommend this property and will never stay at another comfort inn being that their standards of how they keep the property appear unclean and careless.

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was OK!
Stayed 1 night in Apr 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed three nights and every encounter we had with hotel staff was always welcoming, positive, and very guest-focused! And that applied to every staff member, from check-in, to room-cleaning, to maintenance (to have the TV cable box rebooted). I don’t recall being treated so well by hotel staff in all of my travels!
Stayed 3 nights in Apr 2024

8/10 Good

Dennis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and fresh beds, but carpeting should be sanitized to eliminate stale odor.
Stayed 3 nights in Apr 2024

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Not bad but not great.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As above
Stayed 1 night in Apr 2024

8/10 Good

Lavada

Stayed 3 nights in Mar 2024

2/10 Terrible

Sarah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived at 2:17pm after a long trip. We were not allowed to check-in until 3pm on the dot. I have travelled for over 30 years and this is the first time I was told to wait when arriving less than an hour before check-in time. The room was clean and available. They just chose to not let us in. Once they did, the key didn’t work in our door to get into the room. We inserted the card and the light turned green but the door would not open when we pushed down on the handle. Come to find out, instead of pushing the door handle down and opening the door as you universally do in all other hotels we have stayed at, you had to instead push the handle up for the door to open, yet no one told us these non-universal instructions when we checked-in so that we would know to do things differently. We found out because a circulatingchambermaid said “for your room you have to push the door handle up instead of down”. It was specific to our room, not all the rooms. I think something must have broken with the door handle and they make-shift fixed it and the only way it would work was to put it back together upside down, so you have to push the handle up instead of down. They were very unaccomodating and did not provide needed instructions, so we won’t come back.
Stayed 1 night in Mar 2024

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The. Chair, ottoman and door had been chewed by a dog at some point. Nir real clean. Desperate need is update
Stayed 1 night in Mar 2024

8/10 Good

Rosa A, Zephyrhills

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV has only one working channel. The shelf under the sink doesn’t get cleaned or dusted. It was very dusty and clean towels are put on that shelf on top of the dust. The cheese omelet and sausage patties were hard and not edible.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to find.
Stayed 1 night in Mar 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well
Stayed 1 night in Mar 2024

10/10 Excellent

Rosa A, Zephyrhills

Stayed 1 night in Mar 2024

6/10 Okay

Stephanie

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I had 2 very large cockroaches in the shower on one of my days. I got them down the drain and put a wash cloth in the drain to keep them out. YIKES!!!
Stayed 5 nights in Feb 2024

4/10 Poor

Deborah

Liked: Staff & service
Disliked: Cleanliness, amenities
The property needs to be updated. The carpets were worn and dirty. The breakfast was not great. It was noisy throughout the night.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 3 nights in Nov 2023

10/10 Excellent

Austin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with my stay and i will definitely be staying there again! Everyone there was very kind.
Stayed 3 nights in Feb 2024

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is run down and filthy. Our room 225 had a missing smoke detector and moldy shower. The carpet was gross and property dated and neglected.
Stayed 1 night in Feb 2024

2/10 Terrible

Christopher, Island Park

Disliked: Cleanliness, property conditions & facilities
Card for entry didn’t work several times had to reset or get new one at front desk . Last night at the location someone tried gaining entry into my room , but thank goodness i had the safety latch on . Do they attempt med to gain access definitely with a hotel card .. I packed up my belongings at approximately 9pm and left immediately after police arrived to check on situation, I’m asking for a full refund or at least for the one night i left before harm could happen
Stayed 3 nights in Feb 2024

8/10 Good

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean but for the price should be updated.
Stayed 1 night in Feb 2024

6/10 Okay

Margaret

Easy to fine Opening the room door was a BIG PAIN.. I would replace the lock and door knob...
Stayed 1 night in Feb 2024

10/10 Excellent

Enely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

John, Ocala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marie

Stayed 1 night in Jan 2024

2/10 Terrible

Vincent

Disliked: Staff & service, property conditions & facilities
Got bedbugs from property Marissa the manger led me around and dismissed my claims Asked for owners name and she denied me Refused to refund any monies Horrible staff and crappy location across the street from a hospital Very unhygienic.. Aviod at all costs..
Stayed 1 night in Jan 2024

10/10 Excellent

John

Stayed 1 night in Jan 2024

10/10 Excellent

SUSAN

Stayed 1 night in Jan 2024

10/10 Excellent

BENITO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown for restaurants
Stayed 1 night in Jan 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and the price was right
Stayed 1 night in Jan 2024

10/10 Excellent

tammy

Stayed 1 night in Jan 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Barbara

Disliked: Property conditions & facilities
The carpet could use a shampoo or replacement . The staff was nice and bathroom clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Joan

Stayed 1 night in Jan 2024

4/10 Poor

Ricardo

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs in the room. A lady was at the front with a crying baby. Shady people sitting in their car where you check in at for hours on in with the music playing. I think they were there to maybe wash their clothes? I seen a lot of dirty clothes in bags being brought in. Just didn’t feel right.
Stayed 2 nights in Jan 2024

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the fire alarm went off all night the staff was awesome. Things happen and it was no fault of theirs. Manager Lady was awesome and attentive to all her guests even though some man cursed her because of the alarm. She was very professional.
Stayed 1 night in Dec 2023

10/10 Excellent

JOSEPH

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023