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Reviews of Fairfield Inn & Suites by Marriott Ocala

2.5 out of 5
Fairfield Inn & Suites by Marriott Ocala
4101 SW 38th Court, Ocala, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 459 out of 1000 reviews" "
Rating 8 - Good. 310 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mark

Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Mark, thank you for your rating. Fairfield Inn & Suites by Marriott Ocala is glad you had a positive experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Willy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Willy, we appreciate your feedback. It seems you found your stay satisfactory. However, we're always striving to go beyond just okay. We'd love to hear any specifics on how Fairfield Inn & Suites by Marriott Ocala might enhance your future stays. We hope to serve you again soon.

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was an excellent size and very clean. The staff were exceptional!
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Lynda, thank you for sharing your delightful experience at Fairfield Inn & Suites by Marriott Ocala. Knowing that you found our rooms to be of excellent size and impeccably clean is truly encouraging. We're also glad to hear of your positive interactions with our team members. We look forward to your next visit.

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like- parking and quiet Not like- breakfas men is limited
Stayed 4 nights in May 2024
Response from Customer Service on 7 May 2024
Raymond, it's pleasing to hear that you appreciated the peaceful environment and ample parking at Fairfield Inn & Suites by Marriott Ocala. We appreciate your feedback about the variety of our breakfast menu and are always looking at ways to enhance the dining experience. Thank you for taking the time to share your thoughts. We look forward to welcoming you back for an even more enjoyable stay.

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great guest service
Stayed 1 night in May 2024
Response from Customer Service on 5 May 2024
Javier, we're delighted to hear your positive remarks about the guest service at Fairfield Inn & Suites by Marriott Ocala. Our team members strive to deliver standout attentiveness and it's heartening to know their efforts made a difference. Thank you for choosing our hotel and we eagerly await your next visit.

6/10 Okay

Deborah

Disliked: Staff & service
Reserved 2 rooms, 7 days in advance. Upon arrival (4 pm check in) rooms were not available and we were asked to wait an additional 1.5 hours! The receptionist told us they didn’t have any clean rooms and then checked another person without a reservation in behind us, while waiting in the lobby for our room to be cleaned. Totally unexceptionable!!! Could not get adjoining rooms, door locks were hard to operate, and the persons that were in the adjoining room we couldn’t have slammed the doors going in and out all night!
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Deborah, we regret to hear that your check-in experience fell short of your expectations. Our intention is always to provide guests with prompt availability of pre-reserved rooms. Similarly, we understand the importance of functioning door locks and quiet neighbors. Rest assured, we'll look to improve on these areas for all upcoming visits. We appreciate your feedback and hope for a chance to better serve you in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Thanks for the outstanding rating, Sandra!We're delighted your time at Fairfield Inn & Suites by Marriott Ocala was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Margery E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Apr 2024
Margery, it is pleasing to hear that your stay at Fairfield Inn & Suites by Marriott Ocala was enjoyable. We strive to ensure every guest has a fantastic experience, and it sounds like we hit the mark with your visit. Thank you for taking the time to rate us, and we hope to welcome you back soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Just what you need when traveling. Someplace quiet, clean, and safe. The staff was very kind and attentive as well.
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 Apr 2024
James, thank you for your kind words about Fairfield Inn & Suites by Marriott Ocala. We are delighted you found your stay peaceful, impeccably maintained, and secure. Praises for our attentive team members bring such joy to us all. We hope to welcome you back soon on your next journey. Safe travels!

10/10 Excellent

M.D.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 23 Apr 2024
Dear Guest, We would like to thank you for staying with us here at Fairfield by Marriott in Ocala, FL. We appreciate you for taking the time and sharing your feedback and most of all a huge thank you for the big rating of 5. So happy to know that you enjoyed your stay. We are in hopes that means that you will choose to stay with us again on your next visit, as we would be more than delighted to have you back and share another wonderful stay. Again we thank you for your feedback and we hope to host you again.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, safe, clean, comfortable, great breakfast… perfect!
Stayed 1 night in Mar 2024
Response from Guest Services on 23 Apr 2024
Dear Guest, We would like to thank you for staying with us here at Fairfield by Marriott in Ocala, FL. We appreciate you for taking the time and sharing your feedback and most of all a huge thank you for the big rating of 5. So happy to know that you enjoyed your stay. We are in hopes that means that you will choose to stay with us again on your next visit, as we would be more than delighted to have you back and share another wonderful stay. Again we thank you for your feedback and we hope to host you again.

8/10 Good

Nancy

Liked: Amenities
Comfortable beds. Convenient location. Clean pool. However the room faced the interstate highway and was noisy. The whirlpool jets were not functioning well. The breakfast, while generous, was not particularly healthy. Lots of high fat and starchy foods.
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Apr 2024
Dear Guest, My staff and I would like to thank you for staying with us here at Fairfield by Marriott in Ocala, FL. We appreciate you for taking the time and sharing your feedback and most of all a huge thank you for the big rating of 4/5 In regards to our breakfast, so sorry you were disapointed, but, we do provide yogurt, oatmeal, bananas apples and oranges, to name a few things. Again we thank you for your feedback and we hope to host you again.

6/10 Okay

Laura

Stayed 1 night in Feb 2024
Response from Guest Services on 23 Apr 2024
Dear Guest,Thank you for the rating, we hope in the near future you will stay with us again. To give us a chance to improve this rating.Safe travels.Safe travels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FL vaca
Close to several restaurants, close to 75, convenient location
Stayed 1 night in Feb 2024

4/10 Poor

Mark

Check in took so long a line formed
Stayed 1 night in Feb 2024

4/10 Poor

Howard

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean but Needs work on Customer Service
Had a 4 day 3 night stay. Was told that i would get turnover on my third day. When i arrived back at my hotelcthe turnover service did not occur. Usually not a big deal because I'm pretty clean but was out of towels. When i called the cront desk I was told I had to run down and get them myself. I was a little taken aback. Regardless, i went down and picked them up. At that time, i asked about why I did not recieve my turn down service. Inl was rudely told by the front desk clerk that they were too busy and chose not to do my room. The room also had an occupancy sensor for the A/C and heat which means nothing ran at night due to lack of movement. It got uncomfortably warm at night.
Stayed 3 nights in Jan 2024

4/10 Poor

Timothy

Disliked: Property conditions & facilities, room comfort
Just keep driving
Tired property. Inadequate parking spaces with commercial trucks, buses, boats staying there.
Stayed 1 night in Jan 2024

10/10 Excellent

Marcos

Stayed 1 night in Jan 2024
Response from Rene' on 13 Feb 2024
Dear Guest,Our staff would like to thank you for staying with us here at Fairfield by Marriott in Ocala, FL. We appreciate you for taking the time and sharing your feedback and most of all a huge thank you for the big rating of 10 So happy to know that you enjoyed your stay. We are in hopes that means that you will choose to stay with us again on your next visit, as we would be more than delighted to have you back and share another wonderful stay. Again we thank you for your feedback and we hope to host you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from RP on 13 Feb 2024
Dear Guest, My staff and I would like to thank you for staying with us here at Fairfield by Marriott in Ocala, FL. We appreciate you for taking the time and sharing your feedback and most of all a huge thank you for the big rating of 10 So happy to know that you enjoyed your stay. We are in hopes that means that you will choose to stay with us again on your next visit, as we would be more than delighted to have you back and share another wonderful stay. Again we thank you for your feedback and we hope to host you again.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rene on 13 Feb 2024
Dear Guest, My staff and I would like to thank you for staying with us here at Fairfield by Marriott in Ocala, FL. We appreciate you for taking the time and sharing your feedback and most of all a huge thank you for the big rating of 5. So happy to know that you enjoyed your stay. We are in hopes that means that you will choose to stay with us again on your next visit, as we would be more than delighted to have you back and share another wonderful stay. Again we thank you for your feedback and we hope to host you again.

4/10 Poor

robert

Stayed 1 night in Jan 2024

10/10 Excellent

DaNajah

Stayed 1 night in Jan 2024
Response from RP on 13 Feb 2024
Dear Guest, My staff and I would like to thank you for staying with us here at Fairfield by Marriott in Ocala, FL. We appreciate you for taking the time and sharing your feedback and most of all a huge thank you for the big rating of 5 So happy to know that you enjoyed your stay. We are in hopes that means that you will choose to stay with us again on your next visit, as we would be more than delighted to have you back and share another wonderful stay. Again we thank you for your feedback and we hope to host you again.

10/10 Excellent

Abdul Rahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and comfy stay
Nice clean and comfortable rooms. Only issue is very close to i75 and disturb by the road traffic. Rest very nice staff clean environment and comfy fresh served breakfast.
Stayed 2 nights in Dec 2023
Response from RP on 13 Feb 2024
Dear Guest, My staff and I would like to thank you for staying with us here at Fairfield by Marriott in Ocala, FL. We appreciate you for taking the time and sharing your feedback and most of all a huge thank you for the big rating of 10 So happy to know that you enjoyed your stay. We are in hopes that means that you will choose to stay with us again on your next visit, as we would be more than delighted to have you back and share another wonderful stay. Again we thank you for your feedback and we hope to host you again.

6/10 Okay

Wilson

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in need of a serious remodel! Rooms are poorly lite with a heavy smell of mildew/mold. Our room faced the highway, which keeped us up all night!
Stayed 1 night in Dec 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stayed one night on way to Tennessee, room was very nice and we enjoyed our stay!
Stayed 1 night in Dec 2023
Response from RP on 13 Feb 2024
Dear Guest, My staff and I would like to thank you for staying with us here at Fairfield by Marriott in Ocala, FL. We appreciate you for taking the time and sharing your feedback and most of all a huge thank you for the big rating of 8. So happy to know that you enjoyed your stay. We are in hopes that means that you will choose to stay with us again on your next visit, as we would be more than delighted to have you back and share another wonderful stay. Again we thank you for your feedback and we hope to host you again.

8/10 Good

Jeffrey

Travelled with family
Good place to stay and near Cracker Barrel.
Stayed 1 night in Dec 2023

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a true bargain for the price. It was fantastic! Very nice and clean. Modern rooms with lots of charging docks, too! And the breakfast was awesome with lots to choose from and a very friendly staff!!! Would stay again!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice staff definitely will be back again
Stayed 2 nights in Nov 2023

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was clean, as I expected, but the room had a musty smell The bed was hot, like I was sleeping on plastic.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph, Fairfield

Stayed 1 night in Nov 2023

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Staff very nice. Carissa in dining room very nice if I have her name right.
Stayed 2 nights in Nov 2023

2/10 Terrible

Caitlin

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason we booked this placewas for the kids to swim. Well the pool was under construction and no where was it indicated on the web sit that the pool was closed or we would have gone somewhere else. The front desk was no help in that regards. They just kept staying that it was on the website, which it wasn't and I did show them that fact. Gave me a card to call manager but said manager wouldn't be in till Monday. We were only staying till Sunday. On top of all that the room smelled liked it was full of mildew and the carpet was damp. We all woke up with stuffy noises and runny noses. The stairways had garbage and ledt clothing in them. Not a place we will ever be staying in again.
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with a great location.
Stayed 1 night in Oct 2023
Response from Guest Services on 29 Oct 2023
Dear Guest,, The staff here would like to thank you for staying with us at Fairfield by Marriott in Ocala, FL We thank you for taking the time and sharing your feedback. Hope that means that you will choose to stay with us again in the near future, as we would be more than delighted to have you back and share another wonderful stay.. Again we thank you so very much for staying with us and we appreciate your feedback and also the huge rating that you have given us.

6/10 Okay

M.

Disliked: Property conditions & facilities
Old and musty.
Very old and musty. Glad I could open the window. Nice people, nice breakfast.
Stayed 1 night in Oct 2023
Response from Guest Services on 29 Oct 2023
Dear Guest,,The staff here would like to thank you for staying with us at Fairfield by Marriott in Ocala, FL We thank you for taking the time and sharing your feedback. So happy to know that you enjoyed our breakfast.Hope to see you again soon..

8/10 Good

David

Travelled with family
Liked: Amenities
Nice place. Very good breakfast.
Stayed 1 night in Oct 2023
Response from Guest Services on 29 Oct 2023
Dear Guest,, The staff here would like to thank you for staying with us at Fairfield by Marriott in Ocala, FL We thank you for taking the time and sharing your feedback. So happy to know that our friendly staff made sure you had a comfortable stay. Hope that means that you will choose to stay with us again in the near future, as we would be more than delighted to have you back and share another wonderful stay. .

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and a very accommodating staff
Stayed 1 night in Sep 2023
Response from Guest Services on 29 Oct 2023
Dear Guest,The staff here would like to thank you for staying with us at Fairfield by Marriott in Ocala, FL We thank you for taking the time and sharing your feedback. So happy to know that our friendly staff made sure you had a comfortable stay. Hope that means that you will choose to stay with us again in the near future, as we would be more than delighted to have you back and share another wonderful stay.Again we thank you so very much for staying with us and we appreciate your feedback and also the huge rating that you have given us.

2/10 Terrible

Carol

Liked: Staff & service
Skimpy breakfast small outdated rooms
Stayed 1 night in Oct 2023

10/10 Excellent

Leslie

Very good place to stay
Stayed 1 night in Aug 2023
Response from Guest Services on 29 Oct 2023
Dear Guest,The staff here would like to thank you for staying with us at Fairfield by Marriott in Ocala, FL We thank you for taking the time and sharing your feedback.We would be more than delighted to have you back and share another wonderful stay. Thank you so very much for staying with us and we appreciate your feedback and also the huge rating that you have given us.

10/10 Excellent

Olga M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services on 29 Oct 2023
Dear Guest,,The staff here would like to thank you for staying with us at Fairfield by Marriott in Ocala, FL We thank you for taking the time and sharing your feedback. Hope that you will choose to stay with us again in the near future, as we would be more than delighted to have you back and share another wonderful stay. Again, we thank you so very much for staying with us and we appreciate your feedback and also the huge rating that you have given us.

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Hotel, an excellent option to choose in Ocala, the best breakfast we ate, and the tub was really relaxing.
Stayed 1 night in Oct 2023
Response from Guest Services on 13 Oct 2023
We would like to thank you for staying with us here at Fairfield by Marriott in Ocala, FL. We appreciate you for taking the time and sharing your feedback and most of all a huge thank you for the big rating of 10.. So happy to know that you enjoyed your stay and that our hotel’s breakfast and hot tub was awesome. We are in hopes that means that you will choose to stay with us again on your next visit, as we would be more than delighted to have you back and share another wonderful stay.

8/10 Good

laurel

Stayed 1 night in Sep 2023
Response from Guest Services on 13 Oct 2023
Dear Guest, We would like to thank you for staying with us here at Fairfield by Marriott in Ocala, FL. We appreciate you for taking the time and sharing your feedback and most of all a huge thank you for the big rating 8/10.We are in hopes that means that you will choose to stay with us again on your next visit, as we would be more than delighted to have you back and share another wonderful stay.Hope to see you again so we may make this a 10/10..

6/10 Okay

Sandra

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest services on 17 Oct 2023
Good morning,We thank you for your review. If there is anything else we can assist you with please feel free to contact us directly.safe travels

8/10 Good

Angela, Ocala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice. Very helpful. The room was good.
Stayed 1 night in Sep 2023
Response from Guest Services on 13 Oct 2023
Dear Guest, We would like to thank you for staying with us here at Fairfield by Marriott in Ocala, FL. We appreciate you for taking the time and sharing your feedback and most of all a huge thank you for the big rating of 4/5. So happy to know that you enjoyed your stay and that our hotel’s staff and room were awesome.. We are in hopes that means that you will choose to stay with us again on your next visit, as we would be more than delighted to have you back and share another wonderful stay.

6/10 Okay

Ann

Stayed 3 nights in Jul 2023
Response from Guest Services on 17 Oct 2023
Good morning,We thank you for your review. If there is anything else we can assist you with please feel free to contact us directly.safe travels

10/10 Excellent

Holly, Ellisville

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and a nice complimentary breakfast.
Stayed 1 night in Sep 2023
Response from Guest Services on 12 Sept 2023
Thank you for your great review.Hope to see you again soon.Safe travels

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services on 12 Sept 2023
Thank you for the awesome reviews, we are so happy you enjoyed your stay with us.Hope to see you next time.

4/10 Poor

Shirley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The physical building and room was nice. We stayed for 3days but only had 2 washcloths; unable to get more. The room was supposed to be handicap accessible but there was only one grab bar by the shower. No grab bars by the toilet and the toilet was not the elevated one for handicap people.
Stayed 2 nights in Aug 2023
Response from Guest Services on 12 Sept 2023
Thank you for your review, we will address this situation with the staff.We apologize for not having enough products available during your stay. Hope we do better for your next stay.Safe travels.

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Guest Serviices on 12 Sept 2023
We appreciate your honest review. We hope in the near future we will see you soon.Have a great day!

10/10 Excellent

ADELINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Ocala
Stayed 1 night in Aug 2023
Response from Guest Services on 12 Sept 2023
Good afternoon Adline,I wanted to thank you for the great review, we really appreciate all responses.Have a wonderful day