Oceano Hotel Guide - Beach Hotels in Oceano, California

"This was our first time staying, everything was we’ll cleaned, sores "

"Was surprised to be quoted $20 to check in at 2pm verses early check-in at 2:30pm. Place was empty and rooms available. Construction noise of renovations was also not disclosed at booking. "

"yes"

"It was a fun place!"

"No….the place needs help….the rooms need to be updated with a clean nostalgic look….you need a designer. You can’t use cheap vinyl plank faux wood flooring in the rooms……that is a curse"

"1 ply toilet paper. No coffee or tea in the room. Really stripped down."

"The hotel needs some small updates/repairs like in our room the sliding door didn't lock and the toilet paper holder was broken. A new coat of paint would be nice too."

"We've spent the past three anniversaries here & this will be our last. We planned to relax in the jacuzzi our last night, but my husband instead walked in on a couple behaving inappropriately. He notified the front desk because their behavior was unacceptable, clearly unsanitary, & needed to be cleaned right away. We were later told the couple claimed they were "only swimming," which didn't reflect what was actually witnessed. The following morning at checkout, I followed up with two front desk agents. There was no acknowledgment, no apology, & no concern. Just my bill handed to me & I was sent on my way. I understand they may have been embarrassed since it wasn't their doing. Still, with my background in the hotel industry, I know how important guest experience & service recovery are. The complete lack of response especially for a returning guest, is unacceptable & is why we won't return."

"Beach view"