4 outdoor pools, pool loungers

Reviews of Moon Palace Jamaica – All Inclusive

5 out of 5
Moon Palace Jamaica – All Inclusive
Main Street, Ocho Rios, Saint Ann

Reviews

8.2

Very good

Rating 10 - Excellent. 631 out of 1192 reviews" "
Rating 8 - Good. 258 out of 1192 reviews" "
Rating 6 - Okay. 156 out of 1192 reviews" "
Rating 4 - Poor. 70 out of 1192 reviews" "
Rating 2 - Terrible. 77 out of 1192 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Was great! Food ok. But lovely rooms
Stayed 1 night in May 2024
Response from Moon Palace Jamaica on 23 May 2024
Dear Tamika,Fantastic!We appreciate you sharing your review to tell us about your wonderful experience here. We are glad to receive your feedback tell us about your stay, and to learn we have met your expectations. It was a pleasure hosting your vacation, and we look forward to your next stay.Best Regards

10/10 Excellent

Bredgette, Hartsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most amazing stay. The exceptional service provided by the hotel staff truly made our experience unforgettable. From the warm welcome at check-in to the friendly smiles and helpfulness throughout our stay, the employees went above and beyond to ensure my comfort and satisfaction. Kudos to the incredible team who made my trip extra special!
Stayed 2 nights in May 2024
Response from Moon Palace Jamaica on 22 May 2024
Dear Bredgette,Thank you for choosing Moon Palace Jamaica as your destination resort. We are pleased to receive your review telling us about your recent stay. We are quite delighted to hear of the contribution of the staff to your stay. We appreciate your commendable review and we will extend your gratitude.It was a pleasure hosting your stay, and we look forward to welcome you back.Sincerely

4/10 Poor

Isiah, Warwick

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The food was terrible. The lobby smelled, was even worse because the ac wasn’t working. Needs major upgrades, the room didn’t look like what I saw online. Some staff were really nice and others were unpleasant. One staff member even slammed the door after delivering room service.
Stayed 2 nights in May 2024
Response from Moon Palace Cancun on 21 May 2024
Dear Isiah,Thank you for choosing to vacation here with us. We do appreciate your valuable feedback from your recent stay. We are sorry to hear that your expectations were not met. We aim to deliver nothing short of A1 service to our guest. We have shared your review with the team, in an effort to reinforce the quality service we give to our guests, as well to guide us to not have a similar complaint. It was a pleasure having you here and we look forward to welcome you back for a more fulfilling experience.Sincerely

6/10 Okay

Andre O

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from Moon Palace Jamaica on 15 May 2024
Dear Andre,Thank you for sharing your ratings. We would like to hear more about your experience and how we could have made your stay better. We invite you to write to us and tell us more about your experience. We look forward to hearing from you.Best Regards

8/10 Good

Norman

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a small room with no balcony.
Stayed 5 nights in May 2024
Response from Moon Palace Jamaica on 15 May 2024
Dear Norman,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We would like to thank you for sharing your feedback from your recent stay. We are sorry to hear that you were not pleased with your room size. We do hope that there was no inconvenience as a result. We would like to suggest for future stay you can look at different category with bigger rooms and balcony. You may consider, a Honeymoon suite, a deluxe category, presidential suite, or the villa.We do hope to welcome you back for a more fulfilling stay.Best Regards

10/10 Excellent

Marlon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is really great for families and allows for Mom and Dad to get some us time.
Stayed 1 night in May 2024
Response from Moon Palace Jamaica on 15 May 2024
Dear Marlon,Thank you for choosing to vacation here with us at Moon Palace Jamaica. We are glad to hear that mommy and daddy were able to relax and enjoyed "me" time. It was great having you vacation with us, and we are looking to welcome you back.Sincerely

10/10 Excellent

Premraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Moon Palace Jamaica on 15 May 2024
Hello Premraj,We appreciate your taking the time to share your 5 stars ratings. It was a pleasure having you here and we look forward to welcome you back. Best Regards

6/10 Okay

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All thought it’s a beautiful property, staff was exceptional and food was good, there wasn’t much to do during our stay. The pool closed early l, no activities and the night club wasn't open on Sunday. If we wanted any fun we would have to travel off the property but if you just want to relax in peace and quiet then you can go here
Stayed 3 nights in May 2024
Response from Moon Palace Jamaica on 9 May 2024
Dear Melissa,Thank you for taking the time to share your review with your feedback form your recent stay. We are sorry that you were dissatisfied with the hours of the pools. The opening hours are 9am-5pm, when there are assigned lifeguards on duty. Also note that the night club is not open on Sunday. The hours for the disco Noir Monday-Saturdays 10pm-3am. We do hope you understand and this was more informative information.It was a pleasure having you and we do hope to welcome you back.Best Regards

6/10 Okay

Gladys

Travelled with partner
Liked: Staff & service
The property is well mantained but not that clean. The carpet on the hallways was dirty from the day we checked in until the day we left. Staff were very prompt with request for things like towels in the room. The club across the street played very loud music past midnight which made it hard to sleep.
Stayed 4 nights in May 2024
Response from Moon Palace Jamaica on 21 May 2024
Hello Gladys,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your valuable feedback with us. We do apologize that your expectations were not met, and hope you were not inconvenienced as a result. Your review has been shared with the relevant department to follow up as well to remind the team that this is not the service we provide to our valued guest. It was a pleasure having you vacation with us, and we hope we can welcome you back for a better stay.Best Regards

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the food. Presentation was awful
Stayed 7 nights in Apr 2024
Response from Moon Palace Jamaica on 7 May 2024
Hello Patricia,Thank you for sharing your valuable feedback . This is not the feedback we aim to receive, hence, I have shared it with the respective department for their attention and follow up. We are sorry to hear your expectations were not met and we will work to provide delicious and attractive meals for all our guests.Best Regards

10/10 Excellent

Kerry-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so attentive and friendly! Room was basic but still perfectly suited. There are so many activities to do on the property.
Stayed 1 night in May 2024
Response from Moon Palace Jamaica on 6 May 2024
Hello Kerry-Ann,Thank you for choosing Moon Palace Jamaica as your destination resort. We are happy to have had you here with us and to learn about the great contribution form the staff to your stay. It was a pleasure having you here and we hope to welcome you back.Best Regards

10/10 Excellent

Nadine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service. I was celebrating my birthday and they made me feel very special. Thanks Expedia and Moon Palace!
Stayed 1 night in May 2024
Response from Moon Palace Jamaica on 6 May 2024
Dear Nadine,Thank you for choosing to celebrate your special occasion with us. We are please you have shared you feedback on your stay, and delighted to hear you felt special. It was a pleasure having you here and we look forward to welcome you back.Sincerely

6/10 Okay

DEZMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wide variety of dishes served at buffet line and other areas example pasteries.
Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 6 May 2024
Dear Dezma,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your feedback on your recent stay. We are happy to hear you appreciated the variety of dishes. It was a pleasure hosting your stay and we look forward to welcome you back.Kindest Regards

6/10 Okay

Kristen

Travelled with family
Liked: Cleanliness, staff & service
For a supposed diamond status, it is definitely not. Would I try it again, I'm not sure. They harass you less then 24 hrs at the resort to purchase into Moon palace resorts. Time share but “not a time share”. Reps circle constantly asking if you want to book spas or excursions. Food was just okay! The only reason I would return is amazing staff!!!
Stayed 7 nights in Apr 2024
Response from Moon Palace Jamaica on 6 May 2024
Dear Kristen,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate your valuable feedback on your stay. We are sorry to hear that despite the wonderful staff, the sales pressure was over bearing. We sincerely apologize and do hope that there was no inconveniences as a result. We have also shared your feedback with the respective department to avoid another similar complaints.It was a pleasure having you and we look forward to welcome you back.Best Regards

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we checked in we were given a room that was occupied. A very disturbing experience. Fortunately no one was in the room at the time. We received a complimentary spa treatment for what happened. Still not happy with how our stay at the Moon Palace started.
Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 6 May 2024
Dear Paul,Thank you for sharing your feedback. We are sorry to hear your expectations we not met despite efforts from the team. We have shared your feedback with the relevant department to inform them of your experience and follow up. We do hope we can welcome you back for a more fulfilling stay.

2/10 Terrible

Joshua Douglas

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here.
Stayed 4 nights in Apr 2024
Response from Moon Palace Jamaica on 4 May 2024
Dear Joshua Douglas,Thank you for sharing your feedback. We would like to hear more about your experience and why you do not recommend our resort. Please write to us and tell us about your experience.We look forward to hearing from you.Sincerely

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent poolside bartenders/ great staff in general. Plenty of different meals/restaurants to choose from.
Stayed 6 nights in Apr 2024
Response from Moon Palace Jamaica on 4 May 2024
Dear Steven,We appreciate your choosing to vacation with us here at Moon Palace Jamaica. We are glad to hear your stay was fulfilling especially with the service from the staff and the meal options. We are glad to have met your expectations and be apart of your great experience.It was a pleasure having your here and we look forward to welcome you back.Best Regards

6/10 Okay

Trevor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Greeting staff was excellent front desk helpful. But are room wasn't ready had to wait 1 -1/2 hrs even thou we arrived a day late cause we missed or flight . Room wasn't stiocked seemed like they just shoved us in a room the was on stand by . The jacuzzi tub was not working , missing toiletries. . The restaurant peir 8 was sub standard. They had me pay fir my meal before i even received it asked me to go uo to front desk and pre pay my meal during my appetizer. Basically ruined dinner . I requested for them to make up for ruining our dinner. Last night they made up for ut thou , they made ys feel special with a great experience on the beach and chef Colin come out and told us he was cooking a meal for us and we need nit to see a menu ... made ut right
Stayed 7 nights in Apr 2024
Response from Moon Palace Jamaica on 2 May 2024
Dear Trevor,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your feedback form your stay. We are sorry to hear that is was not a fulfilling experience, however we were able to rebut and improve your experience.Just for clarity, I would like to share that the staff did not send you to the front desk to pay for your meal before hand, but rather, as you were ordering for the menu that attracts a cost, they had asked you to place your card on hold a the front desk. We would like to apologize for any miscommunication and or inconvenience that may have resulted. It was a pleasure having you here , and we hope to welcome you back.Best Regards

10/10 Excellent

Jave

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing and fun, my family enjoyed every minute of there time there
Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 1 May 2024
Dear Jave,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We are pleased to hear that you had a relaxing time here with us , so much so that every minute was filled with lasting memories. We are delighted to have hosted you stay, and we look forward to having you back soon.Kindest Regards

8/10 Good

Shannon, new york

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience at the Moon Palace! Great for small kids and teens. We never bored or hungry. Perfect family vacation
Stayed 4 nights in Apr 2024
Response from Moon Palace Jamaica on 1 May 2024
Hello Shannon,Wonderful!Thank you for sharing your excellent experience. We are glad to hear you had an amazing time. We are more so happy to hear that were never bored nor hungry with the many options available. It was a pleasure hosting your vacation and we look forward to welcome you back.Best Regards

4/10 Poor

YONG

Travelled with family and small children
Liked: Staff & service
The Resort Credit we received can only be used for very limited items, and there are many restrictions on it. The room is very small.
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 30 Apr 2024
Dear Yong,We would like to thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your feedback on your recent stay. We are sorry to hear your expectation were not met with regards to the resort credits and the size rooms. Kindly note that the different category rooms are standard in size, and based on availability you can upgrade if you desire to do so. Finally, resort credits are on selected items, excursions/ activities. We sincerely apologize if this information was not clearly explained. It was a pleasure having you vacation with us and we do hope to welcome you back for a more fulfilling experience.Best Regards

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and very safe.
Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 30 Apr 2024
Dear Bryan,We would like to thank you for taking the time to share your feedback with your recommendation. We are happy to hear your expectations were met and you felt safe while enjoying your stay.It was a pleasure having you here and we look forward to having you back.Best Regards

8/10 Good

Kenny

Liked: Cleanliness, staff & service, amenities
My family and I enjoyed this resort, great entertainments and even better food. Cosmetically the hotel needs a face lift but beside the superficial factors, i give it an A.
Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 30 Apr 2024
Hello Kenny,Great!We gladly receive your feedback with your recommendation and you A ratings. We are happy to have had you here and to have met your expectation. We are delighted to have been apart of your stay and look forward to welcome you back.Best Regards

6/10 Okay

Daniela

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 30 Apr 2024
Dear Daniela,Thank you for taking the time to share your ratings. We would like to hear about your experience, so we are kindly asking that you write to us and tell us. We look forward to hearing from you.Best Regards

10/10 Excellent

Shalton

Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 18 May 2024
Dear Shalton,Thank you for taking the time to share your 5/5 ratings. We hope you had a magnificent time and we look forward to hearing from you.Best Regards

10/10 Excellent

Peith Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved- spa and turn down service
Stayed 4 nights in Apr 2024
Response from Moon Palace Jamaica on 30 Apr 2024
Hello Peith Sean,Thank you for choosing Moon Palace Jamaica as your resort destination. We are pleased that you have shared your experience and shared how much you appreciated the spa and the turn down service. It was a pleasure having you here and we look forward to having you back.Best Regards

10/10 Excellent

Omar A

Stayed 7 nights in Apr 2024
Response from Moon Palace Jamaica on 18 May 2024
Hello Omar,Thank you for taking the time to share your 5/5 ratings. We hope you had a magnificent time and we look forward to hearing from you.Best Regards,

6/10 Okay

Mutsuki, New York

Travelled with family and small children
We didn’t like the pushy sales at this hotel. We didn’t like resort credit system either. It is not gift given, they are trying to let customers spend more money because you have to pay fees to use credits. Beach was small but beautiful. Staff were nice. Food is ok except some restaurants. Worst part was they did not have a room i booked with 2 beds as I requested in advance so they put us in the room in equal grade by their definition. We felt it was downgraded because I booked walk out suite but the room we got was just an ocean view suite. Kids were very disappointed that they did get a room right out to the beach.
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 30 Apr 2024
Hello Mutsuki,Thank you for choosing Moon Palace Jamaica as your resort destination. We appreciate you sharing your valuable feedback on your recent stay. We are sorry that your were not able to get your bed preference. We sincerely apologize for any inconvenience this may have caused, as requests are based on availability. We are happy to hear the staff were warm and friendly and for most part, the food was good. It was a pleasure having you here and we look forward to welcome you back for a more fulfilling stay.Best Regards

2/10 Terrible

Lady Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting
Stayed 4 nights in Mar 2024
Response from Moon Palace Jamaica on 30 Apr 2024
Hello Lady Mark,Thank you for making it Moon Palace Jamaica. We would like to hear more about your stay and to know what exactly was not pleasing to you. We aim to provide a memorable experience for all our guest, hence we are inviting you to tell us more about your experience. We look forward to hearing from you. Best Regards

10/10 Excellent

Allana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the whole family!!
Stayed 4 nights in Jan 2024
Response from Moon Palace Jamaica on 27 Apr 2024
Hello AlanThank you for sharing your 5/5 review. We appreciate your feedback. We are happy to hear your entire family had a wonderful time and we look forward to welcome you back.Best Regards

8/10 Good

Tankoua Ngatcha Paule

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and very good services
Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 27 Apr 2024
Hello Tankoua Ngatcha,We appreciate you for sharing your 4/5 review. We appreciate your feedback telling us how you appreciated the facility and the wonderful service. We look forward to welcome you back.Best Regards

2/10 Terrible

Michael

Stayed 4 nights in Apr 2024
Response from Moon Palace Jamaica on 16 May 2024
Dear Michael,Thank you for choosing to vacation here with us at Moon Palace Jamaica. We appreciate the time taken to share your ratings. We do however would like to hear more about your experience, and how we could have made it a phenomenal stay. We are inviting you to write to us to tell us about your experience. We look forward to hearing from you.Best Regards

10/10 Excellent

flava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 27 Apr 2024
Hello Flava,Thank you for sharing your 5/5 review. We appreciate your feedback. We do hope you had a splendid time and we look forward to welcome you back.Best Regards

6/10 Okay

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean. Staff was very friendly. Beach was ok. It’s the bay so if you’re looking for waves this isn’t your place. Buffet was ok for breakfast. Lunch and dinner not so great. Dining options limited at night and we didn’t like any of the food. Jerk hut was awesome and the outdoor pizza spot.
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 27 Apr 2024
Dear Sherri,Thank you for choosing Moon Palace Jamaica as your resort destination. We appreciate you taking the like to share your feedback on your recent visit. We have noted your pros and cons . We are sorry to hear that you felt the dining options were limited. With over 6 dinner restaurants , including specialty dining and other options such as sushi and the panni station we are sorry the hear it seemed limited. I have shared your feedback with the respective department to inform them of your experience. We do hope to welcome you back for a more fulfilling stay.Kindest Regards

10/10 Excellent

Evadney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! Plenty of food! Clean beach! Lots of pools! Great service! Gorgeous grounds! Near to all!!!!!
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 27 Apr 2024
Dear Evadney,Thank you for sharing your review to tell us about your fantastic experience! We are delighted to have had you vacation with us and to hear about your amazing stay. It was a pleasure having you here and we cant wait to welcome you back.Kindest Regards

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about this trip. The hotel grounds were so clean and beautiful. It never felt crowded in the pool or on the beach. The beach was not big but so beautiful. The water was so amazing. We could always find sits by the pools or the ocean without having to reserve it at 6 am as some of the review mention it. The drinks were great. I don’t think they were watering down the alcohol like some other resorts do. Overall it was an awesome April vacation. The only thing I wasn’t big fan of is wish they didn’t push the time share so much at the check in and then they try selling you a deal for next trip for $299 administrative fee as you check out. We got sucked into it and reserved the “deal” for next year. I looked into it and it seemed liked it was a good deal. I made sure it wasn’t a time share I was signing up for.
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 25 Apr 2024
Dear Ekaterina,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you taking the time to share your review to tell us about your magnificent experience. We are truly happy that you came despite, a few negative reviews, to get the experience yourself, which was nothing as the reviews shares. We are delighted that your expectations we met and we appreciate your sharing your valuable feedback. We are excited to welcome you back next year.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 15 May 2024
Dear Gordon,Thank you for sharing your 5/5 ratings. We are delighted you have shared this feedback and we hope to welcome you back.Sincerely

6/10 Okay

Ansaf

Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 27 Apr 2024
Dear Ansaf, Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your ratings on your stay. We would like to hear more about your stay. We are inviting you to write to us , to help us see how we can improve your ratings for your next stay.We look forward to hearing from you .Kindest Regards

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, amenities
Beautiful
Stayed 4 nights in Apr 2024
Response from Moon Palace Jamaica on 25 Apr 2024
Dear Sophia,Thank you. We are delighted your have shared your 5 stars ratings and your comment. It was a pleasure hosting your stay and we look forward to welcome you back.Best Regards

6/10 Okay

Edward F

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were somewhat okay. Breakfast at the buffet was terrible, cold food, and substandard. Jerk hut personnel needs some customer service training. Restaurant Pier 8,ensure to inform patrons,that some items on the menu, has a price attached, which I find strange at an all inclusive.
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 24 Apr 2024
Dear Edward,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you taking the time to share your valuable feedback. We are sorry to hear about your experience. We have shared your review with the respective department and we will reinforce the quality service that we deliver here at The Palace Company.We are pleased to have had you vacation with us and we look forward to welcome you back for a more fulfilling experience.Kindest regards

8/10 Good

VICTORIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 24 Apr 2024
Hello Victoria,Thank you for sharing your 4/5 ratings and your feedback. It was a pleasure hosting your stay.Best Regards

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Moon Palace Jamaica on 13 May 2024
Hello Angel,Thank you for sharing your 5/5 ratings. We do hope you had a magnificent time and we look forward to welcome you back.Kindest Regards

6/10 Okay

joslyn

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Check out line way too long. Not many things for teenagers. Room service food dry and no flavor
Stayed 4 nights in Apr 2024
Response from Moon Palace Jamaica on 23 Apr 2024
Dear Joslyn,We appreciate you choosing to vacation with us here at Moon Palace Jamaica. We are please that you have shared your feedback. We have noted your dissatisfaction and shared it with the relevant department. We do sincerely apologize for any inconveniences caused. We will use your valuable feedback to guide us in eliminating another guest having the same experience.Best Regards

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
10/10 would recommend nice resort very clean nice bars & eating options.
Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 23 Apr 2024
Hello Elizabeth,Amazing!We appreciate your feedback and we and we gladly accept your recommendation.Best Regards

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property, the ambience is great, a good choice of dining options, staff are attentive and altogether a great experience at Moon Palace.
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 20 Apr 2024
Dear Jean,Thank you for choosing to vacation here with us. We are please that you took the time to share your experience and tell us about your wonderful experience. We are happy that we have met your expectations and had a great and fulfilling stay. We are please to have welcomed you and to have been apart of this memorable experience.Best Regards

8/10 Good

Ronald

Stayed 1 night in Apr 2024
Response from Moon Palace Jamaica on 9 May 2024
Hello Ronald,Thank you for sharing your 4/5 ratings. We do hope you had a magnificent stay, and we hope to welcome you back.Best Regards

8/10 Good

Katrina Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the white sand clean beach and the dolphins on resort
Stayed 4 nights in Apr 2024
Response from Moon Palace Jamaica on 18 Apr 2024
Hello Katrina,Thank you for choosing Moon Palace Cancun, as you vacation destination. We are happy to receive you your valuable feedback on your recent stay. We are delighted to hear that you absolutely love the white sand beach, and enjoyed the Dolphin experience.We are please to have had you vacation with us and we look forward to welcome you back.Best Regards

10/10 Excellent

Tonoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The food was great and the staff was excellent
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 17 Apr 2024
Hello Tonoya,Amazing!Thank you for sharing you fulfilling experience. We are happy to hear you enjoyed the delicious food and your expectation were met. It was a pleasure hosting your stay and we look forward to welcome you back.Best Regards

2/10 Terrible

Anurag

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
If we had known that the resort would be so bad we would have never gone. The resort is minimum of 90 min to 150 min from the airport depending on the route the bus takes. The staff is very rude at all places.. front desk, door staff, bars and beach. And the rudeness shows even if you tip well. Food was the worst. Fine dining restaurants Momos and La Gandola were awful. The buffet was slightly better but only barely.
Stayed 3 nights in Apr 2024
Response from Moon Palace Jamaica on 20 Apr 2024
Dear Anurag,Thank you for choosing Moon Palace Jamaica as your destination resort. We appreciate you sharing your valuable feedback on your recent experience. We are sorry to hear that from start this was not what you expected. We aim to provide only the best to our guest and we have shared your review with the respective department for their follow up. We do apologize for any inconveniences caused during your stay.Kindest Regards

8/10 Good

Terry Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities
I had a great time. It is a great vacation spot for families. The town is walking distance with lots of shopping options. The downside is the sales pitch to buy vacation packages. The arcade was a popular spot for the family, the playroom was a wonderful drop off spot for children. I would recommend this place.
Stayed 6 nights in Apr 2024
Response from Moon Palace Jamaica on 17 Apr 2024
Hello Terry-Ann,Amazing!Thank you for sharing your recommendation. We are happy to hear it was a wonderful and fulfilling experience for you. We are glad to have been apart of you vacation, and we hope to welcome you back soon.Kindest Regards