New Orleans Hotel Guide - Ochsner Medical Center - Kenner hotels in New Orleans, United States of America.

"We drove 12 hours and about 2 hours away, we called to see if we would be able to check in early. Check in is 3pm and we were arriving at noon. The gentleman that we spoke with said that is fine our rooms are ready, but there is a $35 per room early check in fee. I was perfectly fine with that. My sister arrived first checked in and called me. I had booked both rooms. She said they had her pay a $14 parking fee and a $75 early check in fee. Which is not what was told to us. Then I arrived an hour later, I walked in. Staff does not greet. I walked up stated I had spoke with someone about checking in early and our rooms were ready. The clerk asked me to have a seat with the rest of the people waiting for rooms. I stated, excuse me, I called already, I have two rooms and was told both were ready and I could check in early for $35. He then said “oh okay, hold on”. Then proceeded to tell me that it is a $75 early check in fee and our rooms wouldn’t be together. Mind you he still didn’t tell me where the other room was. We go to our room. It’s okay. AC didn’t stay running. It was hot in there. Went to use the pool and they informed us, it’s closed. It’s basically a duck pond. And then my sister bought donuts, sat them down on top the mini fridge. And not even 3 mins later, roaches come from the back of the fridge, all over her donuts! Pay more go elsewhere!"

"Customer service was great."

"Good stay but could’ve been better"

"The room was ok, the vinyl flooring was lifting up as you walked on it."

"m"

"Shuttle service goes on the hour to airport We went to Hilton for dinner as there is no option for dinner in the hotel OK breakfast available on site Good affordable option if you are delayed and need to stay a night before a morning flight"

"pet friendly"

"I loved the lobby and dining area, but the bathroom need to be bigger. When open the bathroom door no one can be sitting on the toilet because it is so close to the toilet."

"Great food."