Okauchee Lake Holidays

Check‑in last Saturday was extremely disappointing and made both me and my family feel unwelcome from the moment we arrived. The employee at the front desk showed no interest in greeting us, acknowledging us, or creating any sense of hospitality. Her tone was dismissive, her body language was cold, and it felt as though we were interrupting her rather than checking into a hotel we were genuinely excited to stay at. She lacked even the most basic customer service skills — no smile, no eye contact, no willingness to help, and no effort to make the process smooth. When I asked for assistance with a simple check‑in request, she refused to help and offered no explanation. I ultimately had to reach out to leadership just to complete the check‑in process, which is something no guest should ever have to do. Everyone has a bad day, but that doesn’t mean taking it out on others. Her behavior set a negative tone for our stay and made us feel uncomfortable during what should have been a simple, welcoming interaction. A front‑desk employee is the first impression of the entire property, and this interaction made us feel anything but valued as guests.

This isn’t first time staying here, so we were disappointed on how unfriendly staff was. From the moment we called to check on availability of room to check out. Mostly just front desk staff. The bar and dining area were great. Hopefully that can be improved considering it’s not an inexpensive hotel and people pay a decent amount to stay there.

Instructions to find the Serenity apartments at Wauwatosa Wisconsin weren't great but once we found the actual apartment, it exceeded our expectations. It was truly a home away from home, as it was immaculately clean and had everything needed for a fuss free stay. Shops and restaurants witin walking distance. We highly recommend staying here and will definitely be returning for a longer extended stay!

Good Location and great accommodations